Heather Nicastro

Carrie Howard is the absolute best Service Representative I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingra I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingrained into his daughter, which makes this Dealer’s Service Department among the BEST there is! Well Done Salerno! Outstanding performance and excellent Service! More

by N2FVV Verified Customer Verified Customer

Report | Print

The Staff are always pleasant and very helpful and accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. More

by wendy.ivan Verified Customer Verified Customer

Report | Print

Always great service when I take my vehicle to the dealership Samantha’s always been friendly, kind and courteous. Salerno Ford service department has definitely been the best dealer experience I’ve h dealership Samantha’s always been friendly, kind and courteous. Salerno Ford service department has definitely been the best dealer experience I’ve had when bringing a car in to be worked on. More

by michaelrubenstein Verified Customer Verified Customer

Report | Print

Service Technician was so friendly and amazing. They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The ford utility van was really cool too ! More

by FORD10 Verified Customer Verified Customer

Report | Print

From the Service Desk to the Parts department, thus dealership is the best I have ever experienced! dealership is the best I have ever experienced! More

by lyndon06 Verified Customer Verified Customer

Report | Print

Carrie worked with Heather and did a great job of accommodating a last minute request for a service appointment. I was able to get my car serviced while taking care of other business in Summit. accommodating a last minute request for a service appointment. I was able to get my car serviced while taking care of other business in Summit. More

by stevenlkaplan Verified Customer Verified Customer

Report | Print

Heather was very quick to reach to me to offer her assistance with the loaner car and moving my then explorer through the repair process. I was very impressed with how proactive she was and I didn't f assistance with the loaner car and moving my then explorer through the repair process. I was very impressed with how proactive she was and I didn't feel the need to call to see what was happening. More

by johnedodge Verified Customer Verified Customer

Report | Print

Easy process from scheduling to waiting for my car and check out. Heather and other staff very helpful. check out. Heather and other staff very helpful. More

by JANINEROMANO13 Verified Customer Verified Customer

Report | Print

Carrie Howard is one of the most pleasant and helpful people I have ever met. she greets you with a smile and processes your request promptly. She is a great addition to the wonderful staff of Salerno Du people I have ever met. she greets you with a smile and processes your request promptly. She is a great addition to the wonderful staff of Salerno Duane, More

by SamAwad Verified Customer Verified Customer

Report | Print

Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure Very pleasant experience. I would come back again for sure More

by frank.sabatino Verified Customer Verified Customer

Report | Print