Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
85 Reviews
4.9

85 Reviews

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85 Reviews of Heather Nicastro

February 11, 2026

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Employee Rating

The dealership is very professional and is very considerate of their customers and always make sure the vehicle is fixed so you are not coming back for the same problem over and over again. More

by jerryfyi
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

We’re glad to hear you’ve had such a reliable experience with us! It’s important to us to provide thorough service and make sure your vehicle is taken care of the first time. We appreciate your trust and feedback!

January 20, 2026

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Thanks so timely and fast! Greatly appreciate the service with weather challenges! Needed new wipers urgently! More

by rdchristel
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

We’re glad we could get you taken care of quickly, especially with the weather challenges! It’s great to hear your urgent wiper needs were handled promptly. We appreciate your feedback and trust in us!

December 31, 2025

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As usual, honest and friendly service from this dealer. This time, at the Ford dealership. But also use Salerno Duane to service my Ram 1500 and Jeep Wrangler as well. I couldn't ask for anything more. More

by willprip
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for your continued loyalty! We’re grateful for the opportunity to care for all of your vehicles and are glad our team consistently provides an experience you can rely on. Your support means a great deal to us, and we look forward to serving you for many years to come.

December 30, 2025

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I received excellent customer service, there was a comfortable waiting area and the service was done promptly. More

by jenwest328
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for the great review! We’re happy you enjoyed the customer service and comfortable waiting area, and that your vehicle was serviced quickly. We appreciate your support!

November 17, 2025

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Great dealership. Great people. Prompt service. Would highly recommend. They have been great to me. More

by steven
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Recommend Dealer
Yes

November 14, 2025

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Heather and the entire service team were a delight. Always treated like family! Courteous, professional, respectful team. Love em! See you guys soon ⭐️⭐️⭐️⭐️⭐️ More

by LLLGARAYUA
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Recommend Dealer
Yes

November 07, 2025

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Smooth service experience, from scheduling to loaner to service itself. Nice staff. The service department building itself is old and there's limited parking, but clean and well kept. More

by choi13
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Recommend Dealer
Yes

November 05, 2025

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Service was great. Heather is one of the best! The price on parts could be a bit better. But the department overall is good and reliable. I recommend More

by Mikea
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Recommend Dealer
Yes

October 30, 2025

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Customer service is wonderful, friendly, professional & helpful. I’m happy with the auto service provided, they give you a straightforward explanation on issues that need to be addressed now, and things m More

by LJMELOY77
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Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard

October 23, 2025

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Employee Rating

The service was amazing. The staff were very courteous. I will definitely be returning there for my next service. More

by donnakenneyny
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Recommend Dealer
Yes
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