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Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of Heather Nicastro

October 13, 2026

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Employee Rating

The entire team at Salerno Duane was great from the reception to the van driver for drop off and pick up. More

by Paul.Cetrulo
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Oct 14, 2026

Salerno Duane Ford responded

Thank you so much for the wonderful 5-star review! Delivering exceptional service from the moment you step through our doors to the time our shuttle driver drops you off is always our goal. We appreciate your business and look forward to taking care of you again next time!

October 06, 2026

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Made an appointment with the service team at a convenient time and they were diligent in getting me out in as short a time as needed. This Staten Islander chooses Salerno Duane Ford for service all the tim More

by GAYTORHEAD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2026

Salerno Duane Ford responded

Thank you so much for making the trip to see us! Providing convenient appointment times and getting you safely back on the road in a timely manner is always our priority. We truly appreciate your continued loyalty and look forward to taking care of your vehicle on your next visit!

October 06, 2026

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Heather and the service team are amazing. They always go above and beyond. Communication after drop off is always top notch and thoughtful. More

by elaczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 14, 2026

Salerno Duane Ford responded

Thank you so much for the 5-star review! Heather and the service team take great pride in going above and beyond for our customers, so hearing that you consistently receive thoughtful, top-notch communication means the world to us. We truly appreciate your continued support and look forward to seeing you next time!

October 02, 2026

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Got an appointment quickly and at a convenient time they were ready for me and finished in an hour More

by rrjohalloran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Oct 14, 2026

Salerno Duane Ford responded

We truly appreciate your feedback! Respecting your time is top priority for our service department, so we’re thrilled to hear that your appointment was prompt, seamless, and finished right on schedule. Thank you for choosing us for your vehicle’s care!

September 22, 2026

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Dealer was on time and on schedule for the service. There was a waiting room available to work in while waiting. They stuck to the schedule they said and I was out in a timely manner. More

by jason.w.dorwart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Giordano, Samantha Hanlein, Carrie Howard, Keith Caliguari, Wanda Vargas Bosque

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Sep 23, 2026

Salerno Duane Ford responded

Thank you for taking the time to share your experience! Delivering efficient service on schedule is what we always aim for, and we're glad our facility provided a productive environment while you waited. We appreciate your support and look forward to taking care of your vehicle again down the road!

September 17, 2026

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They were very willing to help me with my vehicle needs. I have done a very good service More

by jrosa9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

Print
Sep 23, 2026

Salerno Duane Ford responded

We truly appreciate your kind feedback! Knowing that you had a great service experience and felt well supported by our staff means a lot to us. Thank you for your support, and we look forward to keeping your vehicle running smoothly on your next visit!

August 29, 2026

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Employee Rating

Heather is an excellent communicator. Service pick up timely. Appt easy to make & competitive service rates. More

by warrendr3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Salerno Duane Ford responded

We love hearing how smooth your visit went! Heather takes great pride in making sure our customers are well taken care of, so she'll be thrilled to see your kind words. Thanks for trusting us with your vehicle!

August 27, 2026

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Very helpful to have the service done in the driveway. Technician was very nice and knowledgeable. More

by JESSJETT73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Salerno Duane Ford responded

So glad our mobile service could make life a little easier for you! Having top-notch maintenance done right in your driveway is what it's all about. Thanks for the shoutout to our technician, and we look forward to serving you again!

August 23, 2026

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Employee Rating

This dealership’s maintenance department and it’s employees have consistently delivered excellent service. I will be buying a new car this year and I find that the dealership is far more important th More

by DIMERTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

Print
Aug 31, 2026

Salerno Duane Ford responded

Thank you for such an incredible compliment! We firmly believe that great service builds great relationships, so it’s awesome to hear that our service department has earned your confidence. We can't wait to help you pick out your new car later this year!

August 21, 2026

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Employee Rating

Pick up and drop off was seamless. This is a very convenient option for having your vehicle serviced. More

by VKALRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

Print
Aug 31, 2026

Salerno Duane Ford responded

Convenient, hassle-free service is exactly what we aim for! Thanks for giving our pick-up and drop-off service a try—we really appreciate your business and look forward to taking care of your vehicle on your next visit!

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