Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 4

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
93 Reviews
4.9

93 Reviews

Write a Review

93 Reviews of Heather Nicastro

September 30, 2024

Dealership Rating
Employee Rating

Hands down best service department we've ever worked with for any car we've ever owned. More

by elaczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 02, 2024

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

September 27, 2024

Dealership Rating
Employee Rating

Heather is the best and follows through on all. She is tops and huge asset! More

by scottsdale0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

Report | Print
Oct 02, 2024

Salerno Duane Ford responded

Thank you for your feedback and for the 5-star review! We’re delighted to hear you enjoyed Heather's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Oct 02, 2024

scottsdale0 responded

Thank you for your reviewing my positive comments!

September 27, 2024

Dealership Rating
Employee Rating

My car was ready when promised. The work was completed in a professional manner. Everything was perfect. More

by JfelonyNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 02, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

September 10, 2024

Dealership Rating
Employee Rating

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

Report | Print
Sep 23, 2024

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

Dealership Rating
Employee Rating

)n FRIDAY AUG. 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to g More

by lhorner22140
Recommend Dealer
Yes
Report | Print
Aug 29, 2024

Salerno Duane Ford responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

August 19, 2024

Dealership Rating
Employee Rating

It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

by omgbabyboy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

Report | Print
Aug 29, 2024

Salerno Duane Ford responded

Thank you very much for your recommendation and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 14, 2024

Dealership Rating
Employee Rating

Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. More

by NFOLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

Report | Print
Aug 19, 2024

Salerno Duane Ford responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

May 18, 2024

Dealership Rating
Employee Rating

The team did a great job finding my issue and making sure it was fixed. More

by MGNIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

Report | Print
May 21, 2024

Salerno Duane Ford responded

Thank you sharing your experience and 5-star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance. We look forward to working with you again in the future.

May 07, 2024

Dealership Rating
Employee Rating

Everyone is friendly and helpful and the car was done in great time. They go the extra mile. Thanks to Heather too! More

by prince6a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

Report | Print
May 09, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

May 02, 2024

Dealership Rating
Employee Rating

Very good service , Heather does a great job. Have the car serviced there every time. More

by panoslt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 03, 2024

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review. We appreciate your continued business and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

1
...
3
4
5
...
10

Dealership Inventory (138 Vehicles)

new 2026 Ford Explorer car, priced at $49,195
2026 Ford Explorer
new
White exterior
Automatic
Four-wheel Drive
$49,195
View Details
used 2025 Ford Bronco car, priced at $59,888
2025 Ford Bronco
used
Red exterior
Automatic
Four-wheel Drive
$59,888
View Details
used 2025 Ram ProMaster 2500 car, priced at $43,895
2025 Ram ProMaster 2500
used
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
$43,895
View Details
used 2025 Ram ProMaster 3500 car, priced at $42,955
2025 Ram ProMaster 3500
used
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
$42,955
View Details
new 2026 Ford Bronco car, priced at $60,720
2026 Ford Bronco
new
Desert Sand exterior
Automatic
Four-wheel Drive
$60,720
View Details
new 2026 Ford Bronco car, priced at $50,220
2026 Ford Bronco
new
Velocity Blue Metallic exterior
Manual
Four-wheel Drive
$50,220
View Details
View All Inventory