Heather Stallings | Page 2

Very informative , solved the issue, great customer service, great service, re look relaxed Atmosphere, clean, friendly, staff, will be back service, great service, re look relaxed Atmosphere, clean, friendly, staff, will be back More

by DALLASANTONIO1 Verified Customer Verified Customer

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They are very efficient and polite and we enjoy doing business with them very happy customers business with them very happy customers More

by reb.45eca Verified Customer Verified Customer

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Patient gentle man while dealing with me.I was heading Patient gentle man while dealing with me. I was heading to clean my car afterwards and I pulled up and it had already been cleaned . Sweet Thanks Patient gentle man while dealing with me. I was heading to clean my car afterwards and I pulled up and it had already been cleaned . Sweet Thanks More

by TRISHASC Verified Customer Verified Customer

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This is one First Class Dealership,,, They handle my engine issues with 100% satisfaction!!! Kia Corporation is First Class act on Standing behind their Vehicles!!!! Yes you must be a responsible ca engine issues with 100% satisfaction!!! Kia Corporation is First Class act on Standing behind their Vehicles!!!! Yes you must be a responsible car owner!!! But they will go over and beyond to provide assistance,, and liability, In their well built cars!!! I've been Shop owner for more then 20 years!! Always had confidence in the Quality of these cars!!! I recommend every Car buyer to really give Kia Consideration in your next Purchase!!! More

by owens217 Verified Customer Verified Customer

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I had an appointment to get tire replaced, was actually very disappointed in the time it would take just to get a a new tire it was suggested that I buy the tire and go somewhere where else to have it repl very disappointed in the time it would take just to get a a new tire it was suggested that I buy the tire and go somewhere where else to have it replaced I definitely didn’t want to do that had to get back to work, wasn’t happy hearing that, then it was explained they were short of mechanic’s this is why the wait was so long, I really felt this should have explained in more detail, at the end of the day I was satisfied and very pleased that I got a new tire with all this shortage of help it should be explained up front. The service agent was very helpful in the long run. More

by lcooper4 Verified Customer Verified Customer

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I went in at 7:15 in the morning and I was out by 8 the service was excellent with excellent friendly technician service was excellent with excellent friendly technician More

by PEDFORDPEGGY Verified Customer Verified Customer

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Heather is an excellent representative. Very helpful, professional and a cheerful person. I am glad to work with her. professional and a cheerful person. I am glad to work with her. More

by JMONTOYA707 Verified Customer Verified Customer

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My experience with Kia Was a good one my service advisor Heather take care of everything I needed and then some. The waiting room was clean and comfortable. Heather take care of everything I needed and then some. The waiting room was clean and comfortable. More

by IFIMHITTINYA Verified Customer Verified Customer

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Southwest Kia service center is alway fast and has friendly service. Wish the car wash was operational at some point. friendly service. Wish the car wash was operational at some point. More

by SGARCIAS4615 Verified Customer Verified Customer

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I trust Kia for services because I own one. My previous visits have been stellar; this last one gives me pause. I presented The Essential package coupon. My motor skills are challenged this time, and I wal visits have been stellar; this last one gives me pause. I presented The Essential package coupon. My motor skills are challenged this time, and I walk with a cane. I waited for my service. A nice assistance came to me and said my car was ready, and the recall had been taken care of. I told her I was there for oil change, etc services. I waited more. She returned at a reasonable amount of time to let me know my car was now ready. We went to her office to settle payment. She said it was $58 and change. I told her about the coupon for $34.50. She said they did the full package. I said okay, I will pay it. I signed the receipt, and she gave me change. We went out to the car only it was not my car. I told her my car was black, this is not my car. She left to go check. I did not see her again. I waited some more, and still no car. I finally went outside to see if my car would show up. After a while, a mechanic park my car in line. I looked for the young lady. I was very stressed with pain walking with my cane looking. I got in my car and left. I paid for services unknown. I do not have an itemized receipt. I would like to have one for my records. I know service to my car is good. But the young lady was given the wrong information to present to her customer, me. She was surprised, miffed and concerned about the mix up. I will follow up for a copy of the services I DID pay for. I still trust Kia to service my car, but I will visit Kia Rockwall next time. More

by WHILLAR Verified Customer Verified Customer

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