Heather Willis | Page 3

Recently paid hundreds to have my front brakes replaced. The dealer didn't replace the rotors, instead machining them. The rotors warped and I had to pay another shop hundreds more to replace the rotors and The dealer didn't replace the rotors, instead machining them. The rotors warped and I had to pay another shop hundreds more to replace the rotors and pads after only 3 months because the front end would shake violently under hard braking. More

by Unhappy Verified Customer Verified Customer

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A little pricy but good service. Nice techs and sales representatives. Getting updates via text is also very convenient. Nice techs and sales representatives. Getting updates via text is also very convenient. More

by JAMESASTONE00 Verified Customer Verified Customer

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This dealership is attentive, caring and efficient. Everyone was in a good mood. Harold explained what my car needed in detail, kept updating me and didn't take longer than necessary to get it done. Everyone was in a good mood. Harold explained what my car needed in detail, kept updating me and didn't take longer than necessary to get it done. More

by Nesshii Verified Customer Verified Customer

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Great workers. Service takes way to long on a random Tuesday, even with an appointment. Tuesday, even with an appointment. More

by familybat712 Verified Customer Verified Customer

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when i bought my car from you, iwas promised a loaner when serviced was done. this did not happen. that was the reason i bought from. PLEASE RESPOND when serviced was done. this did not happen. that was the reason i bought from. PLEASE RESPOND More

by ILG8856 Verified Customer Verified Customer

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The promise was to replace the windshield with the correct one ,they did not, the piece hanging for the mirror was glued on. This was after two companies sad it was the wrong windshield. $35,000 for a correct one ,they did not, the piece hanging for the mirror was glued on. This was after two companies sad it was the wrong windshield. $35,000 for a vehicle to have the piece glued to the windshield,as opposed to the correct one with a bracket. More

by Klmatthews Verified Customer Verified Customer

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Faten Dik really was amazing from start to finish, all started by me calling to make sure I didn't just drive to get service and it may have been very busy also to ask fact finding questions to be prepare started by me calling to make sure I didn't just drive to get service and it may have been very busy also to ask fact finding questions to be prepared for any financial responsibility. Faten was so professional starting over the phone to very polite keeping me informed of status and updates to the service provided for my vehicle, including ways to save in the future with providing email/sms/pamphlet of possibly qualifying for a credit card to keep up good service on my vehicle. She is thee best or shall I say the Greatest of all time. Yes period. More

by purpleraininfinity1 Verified Customer Verified Customer

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Horrible customer service, zero communication, horrible sales/financing/service departments. They make false promises and then call you the liar. I advise you find a different Hyundai dealer. It’s the sales/financing/service departments. They make false promises and then call you the liar. I advise you find a different Hyundai dealer. It’s the 21st of Jan. Part was suppose to be in on the 20th. Still have not heard from anyone. More

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Great experience at Brandon Hyundai! Just want to give a shout out to the other great employees of Brandon Hyundai, that I encountered just a few days ago when buying my new 2020 Sante Fe Just want to give a shout out to the other great employees of Brandon Hyundai, that I encountered just a few days ago when buying my new 2020 Sante Fe. Great service department! Shout out to John Oliver in the service department...great guy, so kind and friendly! Patrick Lynch, another nice guy! Both of these guys were so nice and pleasant as I waited for my car to get checked over. Stefano Santini, for helping out and running around trying to gather the things I had left in my old car after I turned it in! I so appreciate your help and determination to find my things!! You went out of your way! Kaylin Stapchuk, super friendly and helpful. She spent a lot of time with me and I really appreciate her patience! And the nice guy who checked in my car to the service department...super friendly..I forget his name...maybe John Oliver would know. Luis Tejeda, again a really nice guy, very friendly. Chris Foster the finance guy...very nice! Heather Willis...for finding the old Josh who is now at another Hyundai dealership. The new Josh was great too! Of course, my salesman, Adrian Cintron...another shout out to him. And Josh Kawcak...you are running a great ship at Brandon Hyundai. There wasn't one person I met who wasn't friendly and helpful! And for me, that means everything! Kindness first! Keep up the great work! If I forgot anyone, I am sorry! You all were great! Merry Christmas to all! Many blessings! More

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I have been car shopping for over a year now. I have test driven many cars and felt with many salesmen. I was in the verge of giving up and shopping on Carvana. I received a tip recommendation from my brothe driven many cars and felt with many salesmen. I was in the verge of giving up and shopping on Carvana. I received a tip recommendation from my brother, who had recently made a purchase to try ONE more time. I took his word for it and went to see Nikki at the Hyundai in Brandon. I walked out with a brand new ELANTRA! My new car is everything that I did not know I needed. I am so thankful for Nikki and the awesome team at the Brandon Hyundai! They have changed my views of the car buying experience 10 fold! More

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