Hector Collado | Page 13

Six months ago my truck presented a problem in the sensors and I went to the dealer for that problem the truck was two months and they gave me a rented van from Emterprice with a very bad smell and di sensors and I went to the dealer for that problem the truck was two months and they gave me a rented van from Emterprice with a very bad smell and dirty after waiting two months I went and called Manager and reproached him Due to the mismanagement that he had, how this was possible and wonderfully the truck was fixed that same day in two hours that coincidence. A month ago the truck had problems with a tire and water was entering the cab of the truck from the driver's side. Hello, a 92k truck entering water !! ok I explained the problem I told him look I had a situation before here etc ... ok they had no car to give me the truck it had been two weeks and they did not see when it would be ready until I went and said I want to see my truck right now and if it is not ready I took it with me, it turns out that I find it in the last part of the parking lot without the parts of the cabin where water was entering and they had not changed the wheel, etc, it bothered me a lot, I took the truck and it turned out that they assembled the cabin and broke the part. made of plastic and they did not even have the decency to tell me about the situation that I solved on the outside with the Firestone in two days and it was only that the valve was bad and I should not have bought two new wheels and spent more than $ 1000 on that I think They do not care about anything and they will pay the consequences because wherever I go I talk about the bad service they do. More

by NOELDENET Verified Customer Verified Customer

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Fast service, Excellent customer service Paula was such a big help. Waiting area was nice and clean big help. Waiting area was nice and clean More

by bobw77295 Verified Customer Verified Customer

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Kris, Alises, Carlos, Sales, and Matthew in Service, are helping me get my truck details in line, are attentive, cordial, and helpful. Continue to have a lasting experience with my preferred dealer, Kenda helping me get my truck details in line, are attentive, cordial, and helpful. Continue to have a lasting experience with my preferred dealer, Kendall Ram. More

by CleanM5233 Verified Customer Verified Customer

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Perfect Service, the salesman Joseph Fernández was very kind to us, Happy with our purchase! kind to us, Happy with our purchase! More

by Dianelys Lima Verified Customer Verified Customer

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My truck went in for recalls took a whole month and didn't think anything of it but lights were still on for airbag a pillar was ripped off that had nothing to do with the recalls tried to get in conta didn't think anything of it but lights were still on for airbag a pillar was ripped off that had nothing to do with the recalls tried to get in contact with the service advisor and message after message never there or called back until his boss contacted me for a review sad part was that I I had lifters starting to make a light ticking sound and asked for estimates multiple times and he didn't care to do it so decided to use another mechanic which upon tear down of the engine showed me the truck had the residue and stains of a head fix liquid also knone as blue devil which is a temporary head fix ! Now the whole month for recall and the no call backs made sence cause they over heated my truck while in there possession. 50k mile truck over heated makes no sense and 2 no service adviser turns down a $2500 dollar lifter job specifically when he told me that price verbally and I asked him multiple times put it on paper and let's get it done! Never again! More

by DJVISUAL7 Verified Customer Verified Customer

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Not very good add letting me know what in the world is going on When you have had the vehicle for over a month. going on When you have had the vehicle for over a month. More

by jeffreyagrossholz Verified Customer Verified Customer

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the customer service Representatives at the service department are amazing, They take their time to explain and listen to customer needs. department are amazing, They take their time to explain and listen to customer needs. More

by Ady Verified Customer Verified Customer

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It was a great experience as it usually is. Every thing was done professionally. Thank you was done professionally. Thank you More

by yermaine21 Verified Customer Verified Customer

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Felipe was great and I'm sure worked hardening that my truck was repaired quickly and correctly truck was repaired quickly and correctly More

by RANDY.H.FM9JC5AR Verified Customer Verified Customer

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