Hector Jiminez | Page 9

Great customer service My service on my car was done in a timely manner and everyone was very kind. I was treated like a valued customer and I will recommend this service ce My service on my car was done in a timely manner and everyone was very kind. I was treated like a valued customer and I will recommend this service center. More

by E.CHARRIEZ Verified Customer Verified Customer

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Timely I did a walk in and I was seen for more than one item and didn’t have to schedule an appointment to deal with my car problems. Thanks to Maggie my ser I did a walk in and I was seen for more than one item and didn’t have to schedule an appointment to deal with my car problems. Thanks to Maggie my service rep. More

by medicaidsvg Verified Customer Verified Customer

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I WOULD GREATLY APPRECIATE CALL FROM MGMT/ OWNER I PURCHASED A 2016 PORSCHE CAYENNE WITH 55K MILES ON 07/01/2018. SOMETIME DURING THE FIRST WEEK I FELT A BUCKING/HESITATION FROM 0-25 MPH. BROUG I PURCHASED A 2016 PORSCHE CAYENNE WITH 55K MILES ON 07/01/2018. SOMETIME DURING THE FIRST WEEK I FELT A BUCKING/HESITATION FROM 0-25 MPH. BROUGHT IT TO SERVICE AND ROB FROM SERVICE TEST DROVE CAR AND AGREED AND COMMENTED POSSIBLE TRANSMISSION. I WAS INFORMED IT WOULD BE BEST TO HAVE PORSCHE DEALERSHIP SERVICE CAR. APPT IS MADE FOR 07/25/2018( EARLIEST TIME AVAILABLE) THERE IS DISCREPANCY AS TO WHETHER TRANSMISSION IS COVERED AND IF THERE IS ANY WARRANTY AT ALL. THERE WILL BE A FEE OF $320 FOR TWO HOUR DIAGNOSTICS THAT PORSCHE DEALER WILL EXPECT FROM ME. DURING THIS TIME IT HAS BEEN VERY CHALLENGING TO CONTACT AND RECEIVE RETURNED PHONE CALLS FROM HECTOR IN SALES AND ROB IN SERVICE. I HAVE HAD TO CHASE/MAKE MULTIPLE CALLS TO GET A HOLD OF SOMEONE IN BETWEEN SEEING MY PATIENTS DURING THE DAY. ROB CONTACTED ME TODAY AND INFORMED ME THAT HIS MANAGER HAS HAD SEVERAL CAYENNE ND THEY ARE VERY SENSITIVE VEHICLES AND ITS JUST GETTING USED TO MY DRIVING STYLE. DOES HE REALLY THINK I AM THAT GULLIBLE????? I HAVE TEXTED HECTOR ALSO MULTIPLE TIMES AND DO NOT GET ANY RESPONSE. I HAVE DONE SOME RESEARCH AND HAVE NOTICED THAT THIS DEALERSHIP HAS A SCORE OF F FROM BBB AND MANY NEGATIVE SALES REVIEWS ON YELP. I SHOULD HAVE DONE MY RESEARCH PRIOR. MY CONCERN IS THAT I AM POSSIBLY DOING MORE DAMAGE TO THE CAR UNTIL I HAVE MY DIAGNOSTIC APPT. BUT ROB SAYS I WOULDNT WORRY. MY OTHER ISSUE/CONCERN IS IF PORSCHE SAYS MY CAR NEEDS SERVICE AND THERE IS A WARRANTY ISSUE , WHO IS PAYING FOR THIS? SO THE BOTTOM LINE IS I FEEL LIKE I AM GETTING THE RUN AROUND. I WOULD HOPEFULLY THE RESOLUTION IS SMOOTH AND DOES NOT HAVE TO ESCALATE. CHASING SALES AND SERVICE IS NOT GOOD BUSINESS. AS TITLE OF MY REVIEW STATES, I WOULD GREATLY APPRECIATE CALL FROM MGMT/ OWNERSHIP TO DISCUSS MY CONCERNS/ISSUES AS THEY COMPREHEND CUSTOMER SERVICE. YOUR ANTICIPATED COOPERATION IS GREATLY APPRECIATED THIS REVIEW HAS SPARKED A PHONE CALL FROM MARC LAMASSA. I EXPLAINED THE SITUATION AT HAND AND HAD A GOOD CONVERSATION WITH HIM. HE CALLED ME WHILE HE IS ON VACATION WITH HIS FAMILY AND PROMISED THE DIAGNOSTIC FEE WILL BE TAKEN CARE OF. I AM CAUTIOUSLY OPTIMISTIC THAT THE DEALERSHIP WILL CONVERT ME TO GIVE A FIVE STAR RATING THANK YOU PETER More

by plucchese616 Verified Customer Verified Customer

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Very informative and helpful Eastchester salesmen Hector Jimenez was very pleasant; helpful and also very knowledgeable on the 2018 Jeep Compass Limited 4x4 which I purchased. The Eastchester salesmen Hector Jimenez was very pleasant; helpful and also very knowledgeable on the 2018 Jeep Compass Limited 4x4 which I purchased. The overall atmosphere of the dealership was very friendly and pleasant. I definitely recommend Eastchester Chrysler Jeep Dodge Ram to everyone. More

by JMALVAREZ43 Verified Customer Verified Customer

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Good price and service Worked with Hector Jimenez and got a good deal on Jeep Grnad Cherokee; also worked with him to replace totalled car. Was quick and easy swap. Worked with Hector Jimenez and got a good deal on Jeep Grnad Cherokee; also worked with him to replace totalled car. Was quick and easy swap. More

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Great salesperson! I had never been to this dealership before, and didn't really know what to expect. I was pleasantly surprised! Hector was great to deal with and was a I had never been to this dealership before, and didn't really know what to expect. I was pleasantly surprised! Hector was great to deal with and was always nice. He made everything very easy, was always available, was knowledgeable and most importantly honest. I would definitely recommend working with him. You won't be disappointed. More

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A great place to get ur car fix ... A great place to come and buy a car they would work with and meet u at a point we’re u can handle it A great place to come and buy a car they would work with and meet u at a point we’re u can handle it More

by victor.j.marin55 Verified Customer Verified Customer

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Highly Recommended They really help us out to meet and fit our budget without extra/hidden fees. To Mr. Barry Shein, Hector Jimenez should get promoted for being such an They really help us out to meet and fit our budget without extra/hidden fees. To Mr. Barry Shein, Hector Jimenez should get promoted for being such an outstanding sales consultant! He is a man of his word. A++ I will definitely refer a friend to buy a car from them. More

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Best Customer Service! They helped me with all the process and aside to that they dont have any hidden fees or any add ons at all. I have experience many dealers already for They helped me with all the process and aside to that they dont have any hidden fees or any add ons at all. I have experience many dealers already for the last two weeks but this is the real deal!! thanks again. More

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