Henrik Andersen

We have used this dealer in the past and did not have a good experience at all. We decided to give them another chance and that was a big mistake. Although they did handle the issue in the end, the whole good experience at all. We decided to give them another chance and that was a big mistake. Although they did handle the issue in the end, the whole experience was full of empty promises and lies. The technician diagnosed the problem to be a faulty torque converter caused by failed engine mounts. (I approved both repairs to be completed) After replacing the torque converter, the transmission had the same issue with hard shifting and shift flares. Come to find out the transmission fluid was full of metal debris from a failed transmission. (I then approved for the transmission to be replaced) This would have been found if the technician had actually checked the transmission fluid during diagnosing the concern. Not feeling very confident, I had asked the advisor to make sure that he saves the old engine mounts for me. He walked back to the shop and let the technician know that I wanted the old mounts. The advisor told me that he has the old mounts and he would put them in the bed of the truck for me. I had to go to the dealership and retrieve some items from the truck since it was going to be a few days for the transmission to arrive. Upon arriving, I noticed that the old engine mounts were not in the bed of the truck. I called the advisor and let him know the old mounts were not in the bed, he said that he and the tech put them in there. After opening the hood I noticed that the engine mounts ($1,400 parts and labor) in fact WERE NOT replaced. I was now very frustrated knowing that I put my trust in a dealership only for them to try and rip me off. Not only did the technician mis diagnose the transmission, they LIED and said that work was performed when it was not. After 4 weeks of the dealer having my truck, I got a call from the advisor that the truck was ready to be picked up. When I asked for the invoice I was told that they could not invoice it because parts were on the ticket and they could not be removed right now. Then they said we will just run your credit card for the amount of $4,652 and they can email me the copy. ABSOLUTELY NOT!! I was lied to multiple times and they expect me to trust them to just "run my card" without an invoice on what I am actually paying for? The next day the invoice was generated and was paid in full AS PROMISED by me. And just one more thing, the day after picking up the truck I had another shop check the engine mounts. THEY DO NOT NEED TO BE REPLACED!! LIED TO AGAIN BY THE EMPLOYEES AT CARL BLACK!! More

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Henrik Andersen was so helpful and understanding of my problems and time. He quickly got his parts team working on my car and it was done 10x faster then other locations. problems and time. He quickly got his parts team working on my car and it was done 10x faster then other locations. More

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We have now purchased 4 vehicles from Carl Black of Orlando and we have been absolutely pleased with every single purchase. Leonard Willis sold us our current 2 vehicles; 2024 GMC Sierra Denali Arnold Orlando and we have been absolutely pleased with every single purchase. Leonard Willis sold us our current 2 vehicles; 2024 GMC Sierra Denali Arnold Palmer Invitational truck and our 2023 Yukon AT4. The Traverse and Silverado were our previous vehicles from their dealership. All staff are attentive, kind and truly met all of our expectations. The service department has always been fantastic with general maintenance as well as anything else that arose. We highly recommend this dealership. More

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Took my brand new car in for its first oil change and while waiting they came out to inform us that they rear-ended my vehicle with another customer's vehicle. 2 hours later we left being told it would while waiting they came out to inform us that they rear-ended my vehicle with another customer's vehicle. 2 hours later we left being told it would be taken care of by Aaron Shepard. After a week and no word from anyone we called. Amazingly enough a loaner vehicle is now ready for pick up the next day. We show up - no loaner is ready. They searched through 5 cars and tried to give us one with no gas. Oh it gets better......after a week they call to say my car is ready. I go to pick it up and nothing on the bumper where the damage is was touched. They were like, "the scratch on the side was fixed"....and of course I'm like what???? Aaron Shepard was not available as he left for the day. This is absolutely unacceptable. I do not blame the employee that rear-ended my car. Mistakes happen but Aaron Shepard's job is to make sure that they are corrected. He failed. More

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Have called to speak to you and the manager Hendrick several times. No call back and you are never available. I was told to drop my car off on a saturday and the diagnostics would be done since it has s several times. No call back and you are never available. I was told to drop my car off on a saturday and the diagnostics would be done since it has several issues. I dropped it off the night before! Tony moved my car and never did anything on it. Its very upsetting since your location is far from me. More

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disHonest service dept in Orlando not interested in fixing your car just charge high fees fixing your car just charge high fees More

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