Henry Argueta | Page 5

Amazing service, great selection!! Henry my salesman greeted me with a smile as soon as i opened the door. Not pushy at all. Henry and sal the sales manager worked with me and worked ou Henry my salesman greeted me with a smile as soon as i opened the door. Not pushy at all. Henry and sal the sales manager worked with me and worked out a great deal. Also they did not have me in the dealership all day. I was in and out in under 3 hours. This is my first Dodge product and i can say with confidence because of the wonderful service i recieved today i will be back for my future needs! More

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Great! We have always been a Chrysler family and have driven Chrysler cars from my first 1972 Dodge Colt through my 2010 PT Cruisersnd my husband's 2016 200. We have always been a Chrysler family and have driven Chrysler cars from my first 1972 Dodge Colt through my 2010 PT Cruisersnd my husband's 2016 200. We have always had good experiences with dealerships but dealing with Salerno Duane is like dealing with a good neighbor. We feel they have our best interests at heart. We will definitely be return customers. More

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Best Car Salesperson & Dealership Experience! My husband and I visited Salerno Duane on a Saturday morning thinking that it would be the typical dreadful visit. However, after meeting Sergio, not My husband and I visited Salerno Duane on a Saturday morning thinking that it would be the typical dreadful visit. However, after meeting Sergio, not only did he make us feel very welcome but also gave no "pressure" typical of when one is purchasing a new vehicle. Sergio is a true professional...cares about his clients & goes above & beyond what is expected. He is very helpful & genuine! Thank you Sergio (and Henry :)!! More

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Started Off Great......But then... I was really excited to try this "off the beaten path" dealership figuring I would get better personal attention and service than the dealerships on t I was really excited to try this "off the beaten path" dealership figuring I would get better personal attention and service than the dealerships on the main roads. They lived up to those expectations only 50% of the time. I came in looking to lease a new Jeep since my lease was ending and I was over my mileage limit on my current Jeep lease. I told them the car I wanted and the lease payment I was willing to pay and they found me exactly what I was looking for. Since they didn't have the car on the lot, I made a down payment with the intention of returning the next day to pick it up. Everything up to that point was perfect and as expected. After that, it was all down hill. The next day I returned to pick up the car at an agreed upon time. When I arrived, the car nor the paperwork were ready for me. Unlike the previous day (when I had the complete attention of the sales person) I had to sit and wait for the paperwork to be passed from department to department because the salesperson was busy waiting on other people. What was the point of agreeing on a time for me to pick up the car if you had no intention of having everything ready for me? I felt like I wasn't at the top of their priority list since they had already made the sale to me. But to me, I feel like the process isn't complete until I have the new car keys in hand. They should have treated me with the same respect both before, during and after I had put money down. The worst part of the experience came next. As I was sitting in the showroom waiting for my paperwork, two employees had to move the two cars parked on either side of me so they could get to another car parked deeper in the showroom. However, no-one bothered to check if anyone was sitting behind these cars. All of the sudden, I had FOUR tailpipes (less than three feet away) blowing exhaust directly into my face. At that point, I was nauseous from having to breathe fumes and tired of waiting for my paperwork. When they finally had everything ready for me to sign, the finance representative asked how my experience was. When I told him about being blasted with exhaust, he seemed sympathetic and said he would speak to someone. I never heard back from anyone. I hope if you're reading this, you would imagine yourself in my shoes and ask yourself, "Is this what I want my next car buying experience to be like?" More

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Minivan lease Henry was a knowledgeable and friendly salesperson. Everyone at the dealership was very nice and professional. The dealership had a large selection Henry was a knowledgeable and friendly salesperson. Everyone at the dealership was very nice and professional. The dealership had a large selection of the make we wanted. More

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Hands down the best I had a terrible experience purchasing my last car and was very hesitant to go through it again. Salerno Duane completely changed my view! From the mo I had a terrible experience purchasing my last car and was very hesitant to go through it again. Salerno Duane completely changed my view! From the moment I walked in the door, every employee greeted me with a smile and made me feel welcome. My sales rep, Henry Argueta was nothing but polite and courteous and made me feel completely comfortable with my purchase. I was never pressured into buying or signing before I was ready. His manager, Mike Podell was amazing! Again, I never felt pressured or doubted my purchase in the slightest. They made sure I understood all my options and worked with me to get a price I wanted. I am a manager in sales and I know what excellent customer service is; THEY ARE IT. More

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The Best dealership around!!!! After visiting several other dealerships and stalled negotiations and not helping us with what we were looking for, we made one more stop. The employ After visiting several other dealerships and stalled negotiations and not helping us with what we were looking for, we made one more stop. The employees at Salerno Duane, made us feel wanted and welcomed. They listened to what our needs were and led us to the few ideal vehicles that met our standards. Low and behold we came home with a beautiful Jeep Grand Cherokee. Henry Argueta was the is great at his craft. He knew the selected vehicles inside and out. He pointed out certain things to look for as we test drove each car. he made the buying experience a great one. after we selected the car of our choice, Henry brought us to Michael Podell. An outstanding manager, Mike was able to tie everything together and and bring us in under our budget. What a great experience! More

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