Henry Argueta | Page 6

Henry Great service ! Easy and painless. Delivered right to my house ! I highly recommend Henry and the Salerno Duane family !! Love that the dealership is Great service ! Easy and painless. Delivered right to my house ! I highly recommend Henry and the Salerno Duane family !! Love that the dealership is also so family oriented ! More

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Great experience Henry was very helpful and made things easy to understand! 10/10! Love this place That’s really all I have to say. Yup yup Henry was very helpful and made things easy to understand! 10/10! Love this place That’s really all I have to say. Yup yup More

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Excellent experience Salerno Duane is a great place I’ll give them 5 more starts if I could. They’re very helpful, a very clean place, the stuff is amazing to work with. I Salerno Duane is a great place I’ll give them 5 more starts if I could. They’re very helpful, a very clean place, the stuff is amazing to work with. I had the opportunity to work with Henry he was my salesman, very nice guy, fun to work with. Sal the manager was also great came around to ask if everything was alright. It was a nice feeling to know that the manager cares about his customers. Overall is a great place I’ll recommend it 100%. More

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New Lease My lease was expiring on my existing car (not a Jeep). I went to Salerno Duane knowing what I was interested in. I was pleased with how thorough Henry My lease was expiring on my existing car (not a Jeep). I went to Salerno Duane knowing what I was interested in. I was pleased with how thorough Henry was explaining everything all models had to offer. I felt really confident about my decision after working with Henry. Not to mention a great deal! More

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Unhelpful The price I discussed with the salesman was not the price reflected on the sales contract. Missing this very important detail is 100% my fault. I am, The price I discussed with the salesman was not the price reflected on the sales contract. Missing this very important detail is 100% my fault. I am, however, of the mind that this was done deliberately by the finance manager, Joseph. It's possible that my salesman, Henry, is culpable. I purposely excluded their last names out of respect for their privacy. In any event, this mistake is one I will not repeat. Beyond this unfortunate mishap, I agree, the service at this dealership is a cut above the rest. They get you in an out about as quickly as one can expect, and they take their time to show you the vehicle and such. *Update* The salesman tells me the inflated price is due to a "NJ preparation fee" that is incorporated into the price of the vehicle. Coincidentally this fee completely offsets the lower price I thought we agreed upon during the bargaining phase of the used car purchase. That seems awfully convenient, especially since this fee is not broken out and itemized. I reached out to Michael the store's general manager. He is not pleased with my negative review on the dealership and responded with the following in an email. Nigel I will not help you if you do not remove that review. You have not given I chance to look into your transaction. Please advise. Michael R. Podell General Manager Salerno Duane Auto Group Chrysler, Jeep, Dodge, Ram & Ford More

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Great! Great employees made for an easy transition Into a new lease. I will be back for a third time when this current lease is up! Great employees made for an easy transition Into a new lease. I will be back for a third time when this current lease is up! More

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Amazing service, great selection!! Henry my salesman greeted me with a smile as soon as i opened the door. Not pushy at all. Henry and sal the sales manager worked with me and worked ou Henry my salesman greeted me with a smile as soon as i opened the door. Not pushy at all. Henry and sal the sales manager worked with me and worked out a great deal. Also they did not have me in the dealership all day. I was in and out in under 3 hours. This is my first Dodge product and i can say with confidence because of the wonderful service i recieved today i will be back for my future needs! More

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Great! We have always been a Chrysler family and have driven Chrysler cars from my first 1972 Dodge Colt through my 2010 PT Cruisersnd my husband's 2016 200. We have always been a Chrysler family and have driven Chrysler cars from my first 1972 Dodge Colt through my 2010 PT Cruisersnd my husband's 2016 200. We have always had good experiences with dealerships but dealing with Salerno Duane is like dealing with a good neighbor. We feel they have our best interests at heart. We will definitely be return customers. More

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Best Car Salesperson & Dealership Experience! My husband and I visited Salerno Duane on a Saturday morning thinking that it would be the typical dreadful visit. However, after meeting Sergio, not My husband and I visited Salerno Duane on a Saturday morning thinking that it would be the typical dreadful visit. However, after meeting Sergio, not only did he make us feel very welcome but also gave no "pressure" typical of when one is purchasing a new vehicle. Sergio is a true professional...cares about his clients & goes above & beyond what is expected. He is very helpful & genuine! Thank you Sergio (and Henry :)!! More

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Started Off Great......But then... I was really excited to try this "off the beaten path" dealership figuring I would get better personal attention and service than the dealerships on t I was really excited to try this "off the beaten path" dealership figuring I would get better personal attention and service than the dealerships on the main roads. They lived up to those expectations only 50% of the time. I came in looking to lease a new Jeep since my lease was ending and I was over my mileage limit on my current Jeep lease. I told them the car I wanted and the lease payment I was willing to pay and they found me exactly what I was looking for. Since they didn't have the car on the lot, I made a down payment with the intention of returning the next day to pick it up. Everything up to that point was perfect and as expected. After that, it was all down hill. The next day I returned to pick up the car at an agreed upon time. When I arrived, the car nor the paperwork were ready for me. Unlike the previous day (when I had the complete attention of the sales person) I had to sit and wait for the paperwork to be passed from department to department because the salesperson was busy waiting on other people. What was the point of agreeing on a time for me to pick up the car if you had no intention of having everything ready for me? I felt like I wasn't at the top of their priority list since they had already made the sale to me. But to me, I feel like the process isn't complete until I have the new car keys in hand. They should have treated me with the same respect both before, during and after I had put money down. The worst part of the experience came next. As I was sitting in the showroom waiting for my paperwork, two employees had to move the two cars parked on either side of me so they could get to another car parked deeper in the showroom. However, no-one bothered to check if anyone was sitting behind these cars. All of the sudden, I had FOUR tailpipes (less than three feet away) blowing exhaust directly into my face. At that point, I was nauseous from having to breathe fumes and tired of waiting for my paperwork. When they finally had everything ready for me to sign, the finance representative asked how my experience was. When I told him about being blasted with exhaust, he seemed sympathetic and said he would speak to someone. I never heard back from anyone. I hope if you're reading this, you would imagine yourself in my shoes and ask yourself, "Is this what I want my next car buying experience to be like?" More

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