Henry Hernandez
Henry Hernandez at Patrick Hyundai

Henry Hernandez

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

Contact Me
not yet
rated
3 Reviews

Dealership Experience

2 yrs, 1 mo

Specialties & Trainings

Hyundai Certified Service

not yet
rated

3 Reviews

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3 Reviews of Henry Hernandez

February 13, 2026

Dealership Rating
Employee Rating

Professional service with pride, dedication and comittment to excellence as usual. I tell friends and family about the great service when I come to Patrick to get my car serviced. I have a lot of More

by NEWING730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2026

Dealership Rating
Employee Rating

The worse customer service there is. It takes you a minimum 15 phone calls for 5 to 10 minutes each to get to a service agent. I highly suggest you pay higher and go to someplace else. More

by SANAAATASNEEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially the concerns about wait times. Our goal is customer satisfaction and we regret that your experience didn't meet expectations. Please feel free to reach out to us at customerservice@patrickcars.com for more assistance, as we would love to make things right. - Patrick Dealer Group Customer Relations Team

November 22, 2025

Dealership Rating
Employee Rating

Great service by everyone from the reception to parts and service. A shout out to Tyler, Joe, Christie, Jessica the cashier and least but not least Katherine Grass General Sales Manager! Great team eff More

by tedgsports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Patrick Hyundai responded

Ted, Thank you so much for your 5-star review! We are so glad that the team was able to make your visit such a spectacular one! We appreciate your kind words and we're so glad to have you ad a customer! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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