Henry Mercado

Terrible dealership. I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad t I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad trait you can think of. I went in first day offered me 400 lease 5k down on a 72 month finance. Next, the head manager comes out and tells use that because one of his mangers said that to us, it was no longer his problem. He then proceeds to borderline yells at us that our prices our unreasonable ( prices his own employees gave us) and offer us 480 FOR THE SAME 72 MONTH 5K DOWN FINANCE LOLL More

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I had a very disappointing experience at Hudson Honda on August 16th 2025 when shopping for a 2025 Certified Pre Owned Honda Civic Sport Sedan. Before visiting, I specifically spoke with Rosa multiple times August 16th 2025 when shopping for a 2025 Certified Pre Owned Honda Civic Sport Sedan. Before visiting, I specifically spoke with Rosa multiple times and asked about any additional fees I should be aware of and was explicitly told only standard DMV, state taxes, and a documentation fee and that the advertised price is for all customers and negotiable . However, when I arrived, the story was very different. Long story short the dealership presented me with two completely different quotes within 30 minutes for the exact same vehicle: * In the first proposal, they added a bogus “GLOBAL DUAL CPO” fee of $2,995, along with inflated taxes/fees over $2,400, bringing the total to more than $30,000. * In the second proposal, for the same exact car and VIN, that same “Global CPO” fee magically dropped to $745, lowering the final price by over $2,300. When I questioned the “Global Dual CPO” fee, I was told it was “to activate the certification on a certified pre owned vehicle” This is completely misleading since Honda certification should already be included in the price and not an arbitrary extra charge. To my knowledge: 1. Honda does not require or recognize a “Global Dual CPO” fee. Certification costs are built into the vehicle price, not charged separately at thousands of dollars. 2. Taxes in New Jersey are 6.625%, which on a ~$24,000–$26,000 vehicle should total ~$1,600–$1,750, not over $2,300 not even for New York Taxes. This indicates that the dealership tried to pass inflated dealer charges off as “state fees.” 3. The documentation fee of $899 is far above the average in New Jersey and appears to be an attempt at excessive profit. When I further challenged the managers explanation of the Global Dual CPO fee of $2995 he said to get the vehicle certified it’s $745 but he needs to make a profit obviously which I found completely unethical , disgusting and overall unprofessional. I was than told that the advertised price is only for customers who purchased a vehicle in the last 8 months. My sales Rep was Henry Mercado, unfortunately I can’t remember the managers name I dealt with and the person who I been in contact with via email and phone for a month now is Rosa. This dealership clearly engages in deceptive, non-transparent practices and plays games with numbers to see how much they can get out of you. Out of principle, and the lack of honesty and professionalism. I chose to walk out without purchasing. I will be contacting Honda Corporate and the New Jersey Motor Vehicle Commission to report these shady tactics. If you value honesty/transparency, clear pricing, and respectful treatment, I strongly recommend looking elsewhere and avoiding Hudson Honda at all cost. More

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Henry Mercado is always so helpful and accommodating. His enthusiasm and energy is refreshing. I have been coming to Hudson Honda for about 20 years and trust their services. His enthusiasm and energy is refreshing. I have been coming to Hudson Honda for about 20 years and trust their services. More

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I recently had an exceptional experience at Hudson Honda, and I can’t recommend them highly enough! From the moment I reached out, their customer service was top-notch. The team was incredibly responsive and and I can’t recommend them highly enough! From the moment I reached out, their customer service was top-notch. The team was incredibly responsive and attentive, making the entire purchasing process a breeze. I was particularly impressed with how they handled my vehicle appraisal. Not only did they honor the initial estimated offer, but they actually exceeded it, which was a delightful surprise! It’s rare to find such transparency and integrity in the car-buying process, and it made me feel valued as a customer. A huge shoutout to Anthony, my sales representative. He went above and beyond to ensure that I found the perfect vehicle for my needs. His knowledge of the inventory was impressive, and he took the time to answer all my questions without any pressure. Anthony’s friendly demeanor made the experience enjoyable, and he truly made me feel like a priority throughout the process. The atmosphere at Hudson Honda is welcoming and professional, which added to the overall positive experience. I left feeling confident in my purchase and grateful for the outstanding service I received. If you’re in the market for a new vehicle, do yourself a favor and visit Hudson Honda. You won’t regret it—especially if you get to work with Anthony! More

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Very friendly, quick to help. Explaining everything they needed to do and price was reasonable Explaining everything they needed to do and price was reasonable More

by ANT.AYALA6801 Verified Customer Verified Customer

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It's super excellent 👌 I recommend it to everyone they are very kind Thank you all are very kind Thank you all More

by Jason Verified Customer Verified Customer

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Uncomfortable seating . .no courtesy vehicle offered and very slow service. Poor location was there with my pregnancy wife for over 3 hours for seat belt recall .when it only .no courtesy vehicle offered and very slow service. Poor location was there with my pregnancy wife for over 3 hours for seat belt recall .when it only take 15 mind More

by ALBERTO.ALICEA99 Verified Customer Verified Customer

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excellent customer service, never had such a great experience. Henry Mercado was very kind and friendly. He explained everything to me very clear. If I ever need to buy another car I will go again . experience. Henry Mercado was very kind and friendly. He explained everything to me very clear. If I ever need to buy another car I will go again . Henry thank you so much for the great service More

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Great service very helpful. Informative and overall a good experience would highly recommend I purchase a good car from them Informative and overall a good experience would highly recommend I purchase a good car from them More

by PPPF81 Verified Customer Verified Customer

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Fabuloso Estuvo genial la asistencia de Henry muy amable" I am going to recomend them always. I am going to recomend them always. More

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