Henry Rios

My experience with Brandon Honda was extremely disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management ultimately became involved and helped resolve several of my concerns, the overall process was stressful, confusing, and time consuming. On September 17, 2026, my wife and I entered into a transaction for a new 2026 Honda Pilot Elite. We traded in our vehicle, provided a $4,000 down payment, and left the dealership believing that the financing terms presented to us had been finalized. The financing was later not completed as originally presented. We were asked to provide an additional $5,200 down payment, and several attempts were made to restructure the transaction, including consideration of my mother as a potential cosigner. The process became increasingly stressful for our family. Multiple credit applications and lender submissions were made, and we ultimately decided to unwind the transaction and return the Honda Pilot. After I escalated my concerns, I was contacted by Brett Morgan, CEO of Morgan Automotive Group; regional director Matt Mickelson; and general manager Sam Raabe. During this process, I also received insulting and unprofessional emails from Clayton Mieir, which made an already difficult situation even more upsetting. I appreciate Mr. Morgan, Matt, Sam, and controller Taylor Spring for their professionalism and assistance in resolving the financial aspects of the situation. Our original vehicle was returned, our $4,000 down payment was refunded, and an additional $1,320.61 in expenses was reimbursed. The CEO also provided compensation in response to the insulting emails and the way the matter was handled. However, I was also told that the dealership would only pay their retail for the tint installed on the vehicle. From my perspective, this raised concerns that I had overpaid for the tint and had been charged more than the service was worth. I felt taken advantage of by the outside company involved in providing that service. Which was absolutely not true! During our discussions, management acknowledged that the process had not been handled appropriately and indicated that the matter would be addressed through additional employee training. Although I appreciate upper management's efforts to resolve the situation financially, the experience raised significant concerns about the dealership's financing, communication, customer service, and vendor practices. I found the way the situation was handled by the sales and finance departments to be extremely unprofessional, and the insulting emails from Clayton further damaged my trust in the dealership. I recommend that anyone purchasing a vehicle carefully review all financing documents, confirm whether financing is final or conditional, verify the actual cost and value of any add on products or services, and ensure that all terms are clearly explained before leaving the dealership. I appreciate the assistance provided by upper management. However, based on this experience, I do not plan to purchase another vehicle from Brandon Honda. I hope the dealership uses this experience to improve its processes, employee conduct, and oversight of outside vendors so that other customers do not encounter similar difficulties. More

Print

Hola gracias por la attention y el trato del vendedor y del colectivo muchas gracias del colectivo muchas gracias More

by josealbertocoipel Verified Customer Verified Customer

Print

Excelente atención y servicio. Estoy muy agradecida con el vendedor que hizo posible la compra de mi carro. Desde el primer momento fue muy atento, profesional y dispuesto a ayudar Estoy muy agradecida con el vendedor que hizo posible la compra de mi carro. Desde el primer momento fue muy atento, profesional y dispuesto a ayudarme durante todo el proceso. Hizo un excelente trabajo y estoy muy feliz con mi compra. ¡100% recomendado! ⭐⭐⭐⭐⭐ More

by Martinezsayetd Verified Customer Verified Customer

Print

Mi experiencia en Brandon Honda fue muy decepcionante. Antes de comprar mi vehículo, el vendedor y el personal de financiamiento me aseguraron que tendría 30 días para realizar el down payment. Basándo Antes de comprar mi vehículo, el vendedor y el personal de financiamiento me aseguraron que tendría 30 días para realizar el down payment. Basándome en esa promesa, acepté la compra. Sin embargo, al día siguiente enviaron el cobro a mi banco sin respetar el plazo acordado, a pesar de que les informé que no había fondos disponibles en esa cuenta hasta la fecha acordada. Como consecuencia, mi banco me cobró dos cargos por fondos insuficientes de $35 cada uno. Cuando regresé al concesionario para buscar una solución, al principio nadie quiso hacerse responsable y me dijeron que ya no podían hacer nada porque había firmado los documentos. Solo después de presentar los mensajes y las pruebas de lo que me habían prometido, cambiaron de actitud y me dieron más tiempo para realizar el pago. Además, entregué mi vehículo como parte del trato y el concesionario se comprometió a pagar el préstamo pendiente. Han pasado varios días desde la compra y el banco de mi vehículo anterior sigue llamándome porque el préstamo aún no ha sido liquidado. He visitado el concesionario en dos ocasiones para solicitar una explicación y aún no he recibido una respuesta clara. Si esta situación no se resuelve de manera inmediata, también compartiré mi experiencia en las diferentes plataformas públicas y páginas del concesionario para que otros consumidores conozcan lo sucedido y puedan tomar una decisión informada. Espero que Brandon Honda actúe con transparencia, cumpla con sus compromisos y resuelva este problema lo antes posible More

by rodriguezosiel1995 Verified Customer Verified Customer

Print

I always go to Brandon Honda they always help me out and every which way they did a awesome job and getting my car I'm very happy every which way they did a awesome job and getting my car I'm very happy More

by sassygirl131518 Verified Customer Verified Customer

Print

This is our 5th vehicle at Brandon Honda, we will not shop anywhere else! Henry was extremely helpful, knowledgeable and professional. Henry worked with us tirelessly to get us the deal we were looking shop anywhere else! Henry was extremely helpful, knowledgeable and professional. Henry worked with us tirelessly to get us the deal we were looking for. We appreciate Henry's honesty, patience and care. Henry was respectful of our time, he listened to our concerns. We are super happy with our new car, thank you Henry! Brandon Honda is lucky to have you. Julio & Elsa Pena More

by ejpena44 Verified Customer Verified Customer

Print