Jorgi Garcia

My experience with Brandon Honda was extremely disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management ultimately became involved and helped resolve several of my concerns, the overall process was stressful, confusing, and time consuming. On September 17, 2026, my wife and I entered into a transaction for a new 2026 Honda Pilot Elite. We traded in our vehicle, provided a $4,000 down payment, and left the dealership believing that the financing terms presented to us had been finalized. The financing was later not completed as originally presented. We were asked to provide an additional $5,200 down payment, and several attempts were made to restructure the transaction, including consideration of my mother as a potential cosigner. The process became increasingly stressful for our family. Multiple credit applications and lender submissions were made, and we ultimately decided to unwind the transaction and return the Honda Pilot. After I escalated my concerns, I was contacted by Brett Morgan, CEO of Morgan Automotive Group; regional director Matt Mickelson; and general manager Sam Raabe. During this process, I also received insulting and unprofessional emails from Clayton Mieir, which made an already difficult situation even more upsetting. I appreciate Mr. Morgan, Matt, Sam, and controller Taylor Spring for their professionalism and assistance in resolving the financial aspects of the situation. Our original vehicle was returned, our $4,000 down payment was refunded, and an additional $1,320.61 in expenses was reimbursed. The CEO also provided compensation in response to the insulting emails and the way the matter was handled. However, I was also told that the dealership would only pay their retail for the tint installed on the vehicle. From my perspective, this raised concerns that I had overpaid for the tint and had been charged more than the service was worth. I felt taken advantage of by the outside company involved in providing that service. Which was absolutely not true! During our discussions, management acknowledged that the process had not been handled appropriately and indicated that the matter would be addressed through additional employee training. Although I appreciate upper management's efforts to resolve the situation financially, the experience raised significant concerns about the dealership's financing, communication, customer service, and vendor practices. I found the way the situation was handled by the sales and finance departments to be extremely unprofessional, and the insulting emails from Clayton further damaged my trust in the dealership. I recommend that anyone purchasing a vehicle carefully review all financing documents, confirm whether financing is final or conditional, verify the actual cost and value of any add on products or services, and ensure that all terms are clearly explained before leaving the dealership. I appreciate the assistance provided by upper management. However, based on this experience, I do not plan to purchase another vehicle from Brandon Honda. I hope the dealership uses this experience to improve its processes, employee conduct, and oversight of outside vendors so that other customers do not encounter similar difficulties. More

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Both sales reps were awesome. Sales manager was very nice very courteous and was willing to help us make the sale happen. Find this manager was excellent. Very efficient. Treated Sales manager was very nice very courteous and was willing to help us make the sale happen. Find this manager was excellent. Very efficient. Treated us like royalty. More

by CELSOCANTU8 Verified Customer Verified Customer

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CJ (Cainnan) is great in sales. He was very knowledgeable about the vehicles, talkative and extremely friendly, and he does not pressure you at all. He was the best part of this pro He was very knowledgeable about the vehicles, talkative and extremely friendly, and he does not pressure you at all. He was the best part of this process for me. He made me feel confident in my lease, was able to help negotiate a great trade-in offer, and he will put in more than 110% effort to make sure you get the deal you deserve and expect. He makes sure you are happy with the car, the price, and the experience. He is also extremely diligent and efficient. Can’t say enough good about him. From one Ohio native to another, thank you again, CJ! More

by mjr1993 Verified Customer Verified Customer

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Absolute scam artists – stay far away! ! We walked in already knowing what we wanted and still got stuck there for seven hours. They advertised the car on CarGurus with all dealer fees ! We walked in already knowing what we wanted and still got stuck there for seven hours. They advertised the car on CarGurus with all dealer fees included. The second we got the out-the-door number, they tried to slam dealer fees on top of the online price. When I showed them the CarGurus listing, they played dumb and said they aren’t responsible for third-party sites. I pulled up the exact same disclaimer on their own website and only then did the manager backpedal, apologize, and claim he was “new.” He wasn’t new. He knew exactly what he was doing. Straight-up attempt to rip us off from the jump. Then came the trade. CarMax offered over $9,000. These clowns opened at $5,500. When I called them out and told them that was insulting, they magically jumped to $8,600. The excuse? “Originally we were going to put it on the lot, so we lowballed you. Now that we’re giving you more money we have to wholesale it.” That is pure nonsense. When I asked why he wasn’t trying to get the customer the best deal, he admitted it straight to my face: he was only trying to get the dealership the best deal. Financing was the final insult. My daughter had a 740 credit score and was putting well over half down. They still tried to shove a 13.99% rate down her throat. Only after I stood up and said we were walking did the finance person suddenly “find” a bank that would do 9%. Before that they pushed every extended warranty and service package they could. And after all that, they didn’t even put a full tank of gas in the car. These people will nickel-and-dime you at every single step. If I hadn’t been sitting there the whole time fighting them, my daughter would’ve walked out paying close to an extra $10,000. Do not trust a word they say. Watch every number, every document, and every word. They will screw you the second you look away More

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Original sales guys was not responsive. Had to speak with manager to get deal done. Once doing paperwork they tried to sell me over and over after repeated “NO’s” with multiple people. a Had to speak with manager to get deal done. Once doing paperwork they tried to sell me over and over after repeated “NO’s” with multiple people. adding hours to the process. Had to sign everything multiple times because of errors. Was even unprofessional enough to leave a file on desk telling them to try to hard sell me. I have bought 50+ vehicles for my family and buisness and this is the worse buying experience I have ever had. More

by kevin Verified Customer Verified Customer

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Noah was great to work with and along with Jorgi they worked with us to make a great deal on a new Pilot. worked with us to make a great deal on a new Pilot. More

by afullerton1229 Verified Customer Verified Customer

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Shawn was for polite and friendly. But we did not like how the vehicle was delivered and the touch screen was not working and they never told us it was a smoker so all they all they di But we did not like how the vehicle was delivered and the touch screen was not working and they never told us it was a smoker so all they all they did was put air freshener. And so when we took it back to look at the screen we had them detailed it and it still smells. So I don't think we should have to pay to have it professional detailed and my wife and I are not happy about it. We had too take it to Hyundai to get the new screen. And the cabin filter was not change and they didn't fill the washer jug. If that is how they sell vehicles like that need to look into it. And the people who check out the vehicle not doing their job and I'm been honest More

by chittups13 Verified Customer Verified Customer

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Joan Caminiero was very efficient and explained the process well. He is a great communicator and made us feel welcome and at ease. Tom Gernhart was outstanding in every category in the service depa process well. He is a great communicator and made us feel welcome and at ease. Tom Gernhart was outstanding in every category in the service department. More

by imakeunumb Verified Customer Verified Customer

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Very courteous to customers very helpful and understanding go they go above and beyond to help you find the right car for you understanding go they go above and beyond to help you find the right car for you More

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Eyad was fantastic to work with. He was friendly and professional and knew everything about the vehicle and provided great service. He went above and beyond helping us with the proce He was friendly and professional and knew everything about the vehicle and provided great service. He went above and beyond helping us with the process of purchasing our vehicle. He answered all questions and was patient throughout the process. If there was something he couldn’t help us with he made sure to get us to the right person. Overall, I would recommend purchasing a vehicle with his help at Brandon Honda. More

by GoHonda Verified Customer Verified Customer

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