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Henry Smith
Henry Smith | Page 8
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
192 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
23 yrs, 6 mos
192 Reviews of Henry Smith
August 15, 2017
Woke up to a dead battery in my car. Called Henry Smith to explain my issue. He got me right in got my battery changed and I was good to go. He had cables checked to make sure corosion di Called Henry Smith to explain my issue. He got me right in got my battery changed and I was good to go. He had cables checked to make sure corosion did get to cables. More
by LAVIEJA12
Verified Customer
August 14, 2017
oil change Herny did a great job in service. Easy to get appointment. Hot coffee and doughnuts. Will continue to go there. Thank you for the help. Herny did a great job in service. Easy to get appointment. Hot coffee and doughnuts. Will continue to go there. Thank you for the help. More
by FALLSCRNA
August 10, 2017
Always courteous service I have been using Sand's to service my vehicles for the past 7 years and have always had great service. It's always easy to get your car in quickly, I have been using Sand's to service my vehicles for the past 7 years and have always had great service. It's always easy to get your car in quickly, they do a great job, their prices are fair and sevice is fast. I won't take my Equinox anywhere else. More
by Kandice M
July 17, 2017
Overpriced Bought the truck less than 2 months ago transmission went out told sorry no warranty but would fix for cost 3600.00 cost lmao can order GM reman from Bought the truck less than 2 months ago transmission went out told sorry no warranty but would fix for cost 3600.00 cost lmao can order GM reman from GMC for 1500.00 can buy one local from reputable rebuilder for 695.00 bottom line you don't have to screw everyone everytime I was you loyal customer with 5 new car purchases and 1 used sorry taking business somewhere else ps when I decided to go elsewhere because of the "cost pricing " was charged 150.00 More
by crappaw
July 14, 2017
Very pleased The service department is well organized. The sales department could take some lessons from the service department. That's a whole other story. It The service department is well organized. The sales department could take some lessons from the service department. That's a whole other story. It could be a great dealership. More
by RCWOFDN2
July 12, 2017
Very satisfied I was scheduled with my normal service advisor, Henry. Every thing was done thoroughly and in a reasonable amount of time. Henry is the reason I com I was scheduled with my normal service advisor, Henry. Every thing was done thoroughly and in a reasonable amount of time. Henry is the reason I come back More
by roger.lee
July 08, 2017
My car looks great , but I was unable to pick it up after I was told it was ready because the body shop closes at 5p without my knowledge and didn't leave the paperwork , but I was unable to pick it up after I was told it was ready because the body shop closes at 5p without my knowledge and didn't leave the paperwork with the service center. I got there at 515 as I know the service center closes at 6p so I drove 30 miles out of my way both ways, 1hr of my time wasted, and had to put more gas into my rental car because of this. They couldn't release my car to me as the service center can't go over the body shop paperwork??? Maybe communication could of been a lot better!! I dropped my car off with 3/4 of gas and when I was able to pick it up the next day, it had less than 1/2 a tank? More
by Amyedominguez
Other Employees Tagged: Ken Ashby
July 07, 2017
Excellent Customer Service Henry in Service is always awesome! He listens to concerns and is very communicative. Great customer Service! We will definitely be back and refer our Henry in Service is always awesome! He listens to concerns and is very communicative. Great customer Service! We will definitely be back and refer our friends to Sands! More
by MSOTOMAYOR
July 04, 2017
Terrible Service Experience Within a month following our purchase of the Chevrolet Express Explorer Conversion Van we noticed the head liner sagging. We returned to service and Within a month following our purchase of the Chevrolet Express Explorer Conversion Van we noticed the head liner sagging. We returned to service and the first head liner was ordered. Weeks followed and I heard nothing, so, I contacted Henry. He said he'd look into what has happened. I did not hear anything, so, I called back. He said he'd call back. He did after finding out the head liner ordered went to the Glendale Sands. He then called back saying the wrong head liner was ordered. They ordered one for a regular Express Cargo Van. Finally it is said to be ready for pick up. We come to pick up our 2016 Explorer Conversion Van on I believe June 23rd. We examine the headliner and 3 trim buttons are laying on the floor. The console on the ceiling was dangerously loose. The head liner had a clearly visible wrinkle that should not have made it past the installer and certainly not past the service adviser rep. Your rep stated he'd just order another head liner for the van and this time have it installed at the Glendale Sands. We'd just have to take over to that dealership. I said I'd prefer to bring it back to Surprise and let them take it to Glendale. He said he'd talk with his boss about that. I drop my wife off and she is to drive the van home. She gets into the van and attempts to adjust the drivers side mirror, but, it is now broken. It was working when we dropped the van off to the dealer. Henry said the other mirrors work though. My wife waits for service to fix the mirror but they cannot fix it. They need to order parts. Someone from Sands brings my wife home. My wife was told Sands did not have a loaner vehicle. We have been without our Van for at least 2 weeks and have heard nothing from anyone at Sands. Will someone please advise what's happening. More
by DISNEX112
June 29, 2017
service visit always do a great job never try to sell you things you don't need Car is clean when you pick it up Hennery always tells you what was done always do a great job never try to sell you things you don't need Car is clean when you pick it up Hennery always tells you what was done More
by JCASTALDO
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