Higor Teixeira | Page 28

Excellent customer service. Higor my service rep was extremely kind and clear. I drive 45 min to Herb Chambers Boston when I have a dealer 15 min away from whe customer service. Higor my service rep was extremely kind and clear. I drive 45 min to Herb Chambers Boston when I have a dealer 15 min away from where I live. Thank you Higor. More

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One of the best dealership experiences Higor has been by far one of the most respectful and helpful SA. The first time I took my car was without an appointment for a failing Low Pressure Fu Higor has been by far one of the most respectful and helpful SA. The first time I took my car was without an appointment for a failing Low Pressure Fuel Pump - they kept the car for a few days and he kept my regularly informed throughout the process. When I went back to pick it up, Higor himself went out to the back and brought my car down. I had such a wonderful experience with him that as soon as I needed to come in again, I just emailed him directly for his availability. He got me into a brand new loaner and within a day had my car ready! Can't praise Higor enough to be honest - great experience! Would rate him WAY more than just 5 if I could! - Kunal Parwani More

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Higor Teixeira Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, o Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, one dent fixed and help with hail dents from getting caught in a storm. In every case Higor has been nothing short of fantastic. Clear expectations, regular updates and excellent service. He is an real professional for BMW, Herb Chambers and I appreciate it. Best, Rob DeMartini More

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Customer focus and dedicated! This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and a This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and all I interacted with were totally amazing and stayed after 7pm to be sure I got my car. I enjoyed the time and service with both Higor and Junior - I am actually looking forward to seeing them again!! Deb Hicks More

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Experience at Herb Chambers Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having to get the vehicle serviced at this center. More

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CAR IN FOR SERVICE Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future service needs More

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