I guess they are all the same.
..I always feel a gross after buying a car, and this was no exception. The car, I'm happy with, but dealt with some outright dishonesty. One bright
..I always feel a gross after buying a car, and this was no exception. The car, I'm happy with, but dealt with some outright dishonesty. One bright spot was Hitoshi, and the only reason this isn’t a 1 star review. He gave me all of the paperwork I needed to get a refund on my extended warranty on my trade in, shopped around for a good rate, even after we had signed the paperwork.
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by AMCCREERY
Verified Customer
Verified Customer
May 07, 2025 -
INFINITI of Lynnwood responded
Thank you for taking the time to leave us your feedback. We're very sorry to hear that your car-buying experience left you feeling uncomfortable. While we’re pleased that you’re happy with your vehicle and grateful to Hitoshi for providing the level of service we strive for, it’s clear that other parts of your experience did not meet expectations.
We take concerns about honesty and transparency seriously, and we’d truly appreciate the opportunity to better understand what happened so we can address it directly.
If you have any questions or would like to speak further about your experience, please don’t hesitate to call me directly. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
📞 Direct: 425-605-1375
📧 Email: erica@infinitiofbellevue.com
May 22, 2025 -
INFINITI of Lynnwood responded
Hi Aaron,
Thank you again for continuing to share your feedback with us. We're truly sorry to hear that your most recent interaction has left you feeling disappointed and mistrustful of our team. That’s never the experience we intend to provide, especially for a returning client.
We understand your frustration regarding the resale pricing of your trade-in, and we appreciate you taking the time to communicate your concerns in such detail. While we strive to be as transparent as possible, we also recognize that pricing—both on trade-ins and resale—can sometimes lead to misunderstandings. Like any business, our pricing must take into account many operational costs: from reconditioning, staffing, and equipment, to overall market fluctuations, which can shift even in a short window of time.
That said, we sincerely regret that the way this was communicated left you feeling misled. While it's not standard practice to disclose future resale pricing at the time of trade-in, if a statement was made that caused confusion or misaligned expectations, we do take that seriously and are reviewing the situation internally. We also acknowledge that your past loyalty to our dealership deserved a better outcome.
We’re grateful that Hitoshi provided the level of service we aim for, and we deeply regret that the actions of others fell short of earning your continued trust. We will use this experience as an opportunity to reflect and improve our communication and processes moving forward.
If there’s ever anything further you'd like to discuss, please know that my door remains open.
Warm regards,
Erica Lin
Client Loyalty Manager
📞 Direct: 425-605-1375
📧 Email: erica@infinitiofbellevue.com
May 22, 2025 -
AMCCREERY responded
Update: I sent Erica an email on 5/8/2025 detailing my experience with screen shots and pictures. She replied later that day:
"Thank you for your response, and for taking the time to share your detailed experience with me, I regret if it was anything short of spectacular. I wanted to let you know that I am bringing this matter to the attention of the General Manager, for INFINITI of Lynnwood as I believe it deserves further review and clarification. I imagine we will be in touch with you in the near future. In the meantime, please do not hesitate to reachout to me if you have any further questions or concerns. I am committed to providing the best customer service."
After not getting a response, I sent a follow up email to Erica on 5/22. About 10 minutes later I received a phone call from Mario Rodriguez, the Finance Manager at Infiniti of Lynnwood. He did admit that they priced the vehicle differently than what Jason said they would, and mentioned the market changing affected their decision. I told him that I didn't expect them to do anything to fix the situation, as really the only thing that would be acceptable to me is if they wrote me a check for the difference in what they priced the Sequoia at, which I knew they wouldn't do. He asked me that if they had not sold the car in 90 days and taken a loss on it if I would be so willing to write a check for the difference. I told him that I would not be willing, but I'm also not the one who was untruthful. He then tried to me that they hadn't sold the car yet, which I also knew wasn't true. He then said that they sold it for $68k. I have know way of know if this it true or not, but given the time it spent on the lot as well as the past lies, I also find this hard to believe. Finally, I told Mario that they had lost so much credibility with me it completely negated the positive experience that I had the last time I purchased a car from them and why I was willing to drive an hour to buy another one.
The lack of integrity at Infiniti of Lynnwood doesn't appear to be isolated to a couple of individuals. My conversation with Mario leads me to believe that it is pervasive throughout the dealership. I will never purchase another vehicle from Infiniti of Lynnwood and will tell everyone I know to not shop there either.
Good quality of service for customer.
The team are friendly and coperative. I recommend infiniti for my friends
The team are friendly and coperative. I recommend infiniti for my friends
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by abdulnasir2009
Verified Customer
Verified Customer
Apr 05, 2025 -
INFINITI of Lynnwood responded
Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out.
If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service.
Best regards,
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
The dealership was very helpful and honest.
Really appreciate the work they did for my sister.
Really appreciate the work they did for my sister.
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by EJCALIWAG
Verified Customer
Verified Customer
Mar 09, 2025 -
INFINITI of Lynnwood responded
Thank you for your 5-star review! We’re so glad to hear that you found our dealership helpful and honest. It means a lot to us that we could provide a great experience for your sister. We truly appreciate your support and look forward to assisting you and your family in the future!
If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Everyone there was very friendly and professional.
They answered all my questions and concerns. Very helpful
They answered all my questions and concerns. Very helpful
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by DANIEMMILLER
Verified Customer
Verified Customer
Feb 08, 2025 -
INFINITI of Lynnwood responded
Thank you so much for your kind words! We're glad to hear you found our team friendly and professional . We are always striving for 5-star experiences, if you have the time, please feel free to reach out to me( you may call or email me, I'll post my contact information below) and let us know what we could have done to earn that extra star! We value you, your business, and look very forward to welcoming you back in. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Great service, thank you.
It was a very efficient and easy process to transact purchase.
It was a very efficient and easy process to transact purchase.
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by MATTW_OLSON
Verified Customer
Verified Customer
Feb 03, 2025 -
INFINITI of Lynnwood responded
Thank you for your kind words and 5-star review Matt! We're thrilled to hear you had a great experience with Jason and Hitoshi! We strive to make our customers transactions as smooth and easy as possible, so it's wonderful to hear that we provided this experience with you. We value you, your business, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Amazing experience purchasing my first Infiniti QX60.
5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again!
5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again!
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by AMCGUIRE
Verified Customer
Verified Customer
Jan 17, 2025 -
INFINITI of Lynnwood responded
Congratulations to you! Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had an amazing experience purchasing your first QX60! Buckle up, with INFINITI, the road ahead is not just endless, it's infinitely luxurious! Enjoy your new vehicle, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Surprised to find there is no key fob.
There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered
There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered. Cannot get the front hood to open at this time. Will have it looked at. Did not realize it was the Gt V6 when I bought it. Nice surprise when I put my foot down for the first time going home. I think I will enjoy this car a great deal.
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by brainyac5
Verified Customer
Verified Customer
Dec 20, 2024 -
INFINITI of Lynnwood responded
We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Best experience I have ever had buying a car!
They were patient, super professional, and excellent customer service all around.
They were patient, super professional, and excellent customer service all around.
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by toniupshaw1
Verified Customer
Verified Customer
I had a great experience, I look forward to continuing
this new relationship with Infiniti
this new relationship with Infiniti
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by AARON.BURRIS
Verified Customer
Verified Customer
Nov 25, 2024 -
INFINITI of Lynnwood responded
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your time at INFINITI of Lynnwood. Our team strives to provide exceptional customer service, and it's always rewarding to hear that we've met your expectations. We look forward to continuing to serve you and ensuring your future visits are just as enjoyable.
If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Had a very positive experience (great deal, responsive,
proactive updates / communication) buying a new QX60 from Infiniti of Lynnwood.
proactive updates / communication) buying a new QX60 from Infiniti of Lynnwood.
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by sujitvk
Verified Customer
Verified Customer
Nov 06, 2024 -
INFINITI of Lynnwood responded
Thank you so much for your wonderful review! We're glad to hear that you found a great deal and appreciated the responsive communication from our team. Your complete satisfaction is our ultimate goal, and we're committed to providing exceptional service at every step. If you have any questions or co ncerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
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