Howard Kent | Page 61

Excellent commitment to service We began with a tech review appointment with Rick Russel; while waiting we were met by Tina Klein who called Rick and determined he was "with a client We began with a tech review appointment with Rick Russel; while waiting we were met by Tina Klein who called Rick and determined he was "with a client". Although we had an 11AM appointment, we were entertained by Howard Kent and Bobby Jo. Howard did a great job in describing the 2017 RX350, which was not on our agenda. We then spent time with Rick, who was very patient in trying to fix our tech problem, but was not able to do so--he found a partial fix in the new 2017....Howard and Tina then gave us some numbers for a purchase and without the annoying charade of back and forth "negotiation" agreed to a fair trade and cash transaction. We came in for tech help and because of the service orientation of the entire staff we bought a car that we had not planned to purchase. It was a team effort and your staff is exemplary. FYI, my wife loves her new car in spite of the aggressive design--which we did not want when shopping for our 2015 RX. I would rate all those we met as 10s--well done--you have great team--and it was a team sale. Barry & Lynn Wiksten P.S. This our 5th RX--the car helps make the sale. More

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Howard Kent and Tina Klein Excellent professional service from Howard and Tina. They made the process of trading in and buying the RX350 very easy and took the time to explain Excellent professional service from Howard and Tina. They made the process of trading in and buying the RX350 very easy and took the time to explain everything clearly. The additional training and technical support on operating all the many features of the vehicle was very helpful. I would recommend Howard and Tina along with Treasure Coast Lexus to anyone. A final note - I left my CD's in the trade in vehicle. Two days after I traded it in Howard was able to locate them and return them to me. Thanks! More

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howard kent knowing that i had purchased 13 lexus vehicles over the last 25 years, howard understood he did not have to sell me hard re buying a new gx460. i to knowing that i had purchased 13 lexus vehicles over the last 25 years, howard understood he did not have to sell me hard re buying a new gx460. i told howard that i hated to part with my 2009 lx460, that it was clearly the best lexus i had ever owned, that i thought of trading for a new 460 in recent years but didn't like the third-seat section and, more recently, the ugly front grille (ugh!!!!!!!!!!). he easily explained the 2018 model to me, noting the vast improvements, etc. i told him what color i wanted, what accessories, etc., i wanted -- and done deal. team lexus found my car very quickly, and three days after we agreed on a deal .... i was driving the car away from the dealership. for his part, howard could not have been more eager, more professional, more engaged throughout the sales and trade-in process. it was a pleasure to deal with howard, and also with paul (who was on top of his game when he filled in for howard on howard's long-scheduled day off), and the rest of the treasure coast team. very happy with everything. thanks. mark r. mulvoy More

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A very pleasent expierence Very enjoyable consulting with Howard, Tina, and Steve on the purchase of my certified RX 350. Having shopped at many new car dealerships over the co Very enjoyable consulting with Howard, Tina, and Steve on the purchase of my certified RX 350. Having shopped at many new car dealerships over the course of my life, this the first time I didn't feel as though I had to take shower when I got home. The most fun I ever had shopping for a car which is the way it should be. You guys and gals are doing it right. More

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Concegiere Service This past weekend I had the chance to experience the New Concegiere Service that Treasure Coast Lexus recently created. WOW! What a great concept. This past weekend I had the chance to experience the New Concegiere Service that Treasure Coast Lexus recently created. WOW! What a great concept. I had a very enjoyable ride to the airport, my driver was courteous and fun. I was able to be stress free and enjoy a lovely ride in a very comfortable Lexus SUV to the airport, and yesterday when I returned to Orlando, my carriage awaited me at the curb. I was greeted with a lovely bouquet of flowers to celebrate my Birthday. It was a lovely experience. What a great idea to make your dealership stand out to meet your customer needs and wants. I can't wait to tell everyone about my great experience. Traveling is never easy and I was not looking forward to having to travel on my birthday, but Treasure Coast Lexus you certainly made my day special. Thank You! More

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Buying experience On our recent buying experience we had the pleasure of working with Howard Kent, Tina Klein and Anthony during our purchase and trade of two vehicles On our recent buying experience we had the pleasure of working with Howard Kent, Tina Klein and Anthony during our purchase and trade of two vehicles on the same day. They are extremely knowledgeable, professional, patient and always strive to make the buying experience as pleasant as possible. We look forward to working with them again in the future. More

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Buying experience I would like to thank Howard Kent, Tina Klien and Rick Russell for making the whole experience pleasant. Howard did everything possible to accommodate I would like to thank Howard Kent, Tina Klien and Rick Russell for making the whole experience pleasant. Howard did everything possible to accommodate our preferences. A job done professionally by the three of them More

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A pleasant place to shop At the time I was in the car I was shopping for was not in stock. I was dealing with Howard Kent and his sales Manager. I used to be in the business At the time I was in the car I was shopping for was not in stock. I was dealing with Howard Kent and his sales Manager. I used to be in the business and was really impressed with everything, sales dept, service dept and more then anything the quality of the people. Capt Don Punkka More

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Outstanding! In all my years of buying and leasing cars, Howard Kent provided me the best sales experience. He was personable, patient, and provided exceptional se In all my years of buying and leasing cars, Howard Kent provided me the best sales experience. He was personable, patient, and provided exceptional service. He is extremely knowledge of his product and made the entire process of choosing a model, color, and final financial details uncomplicated and pleasant. Thank you Howard for your kindness. I would also like to thank Dianne Spencer for her patience and going the extra mile to teach me how to use all the new technology. I would highly recommend Howard, Dianne, and Treasure Coast Lexus. Grace D. More

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Great Experience Decided to segue from an Acura to a Lexus if the deal was right. We were fortunate to have Howard Kent come to greet us. What a stand up guy! Hones Decided to segue from an Acura to a Lexus if the deal was right. We were fortunate to have Howard Kent come to greet us. What a stand up guy! Honest and very knowledgeable all around. No games with Howard! The dealership exceeded our expectations as well. Very professional. Kudos to Tina, Steve and Rick too. We certainly recommend this dealership. Other dealerships could learn a thing or ten from this establishment! More

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