Hugo Monterroso | Page 16

Just had my oil change done at Kendall Dodge Chrysler Jeep Ram and the experience was excellent! The service team was professional, efficient, and super friendly from start to finish. They got me in and Jeep Ram and the experience was excellent! The service team was professional, efficient, and super friendly from start to finish. They got me in and out quickly. More

by joseguerra7661 Verified Customer Verified Customer

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Hugo and Tony the service manager are spectacular. Every time I go, I feel like family. Grateful for this dealership and for them. Every time I go, I feel like family. Grateful for this dealership and for them. More

by JALESSAN28 Verified Customer Verified Customer

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Felipe has made the process very smooth, he communicated the trucks status on a daily basis. I’m annoyed with the truck constantly having issues though the trucks status on a daily basis. I’m annoyed with the truck constantly having issues though More

by EVELYN510 Verified Customer Verified Customer

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The delivery of the car was quite problematic. Valet didn’t bring the car. He left the car parked among other vehicles in such a manner that the exiting was an exercise in parking contortions mane Valet didn’t bring the car. He left the car parked among other vehicles in such a manner that the exiting was an exercise in parking contortions maneuvers. Also the service time was longer than promised. Only bright spot was the receptionist on phone which expanded express service. More

by albertderojas Verified Customer Verified Customer

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My experience with the dealership was excellent. The process was smooth, and the staff was professional and attentive. Hugo, the service advisor, was the best, he was knowledgeable, honest, and went The process was smooth, and the staff was professional and attentive. Hugo, the service advisor, was the best, he was knowledgeable, honest, and went above and beyond to make sure everything was handled quickly and correctly. I truly felt taken care of. More

by steven_rosario Verified Customer Verified Customer

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It’s was good service and good job on my truck Ram 1500 2022 ecodiesel 2022 ecodiesel More

by Mycontreras1985 Verified Customer Verified Customer

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Muy buena atención al cliente y muy profesionales en su trabajo felicidades a Jonatan por su atención así todos los clientes trabajo felicidades a Jonatan por su atención así todos los clientes More

by albertelanimal Verified Customer Verified Customer

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It was a great experience the employees are friendly and knowledgeable and professional I will recommend to my friends and family knowledgeable and professional I will recommend to my friends and family More

by A ramos Verified Customer Verified Customer

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Excellent service, I recommend them to everyone. They attended to me and addressed my concerns, and it was fast and satisfact They attended to me and addressed my concerns, and it was fast and satisfact More

by LAURIBEL Verified Customer Verified Customer

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Takes the dealership 2 weeks just to diagnose your vehicle. Then it takes another week or 2 for the warranty claim to be approved then another week for the actual repairs. Dealer refuses to provide re vehicle. Then it takes another week or 2 for the warranty claim to be approved then another week for the actual repairs. Dealer refuses to provide rental vehicle during lost time They don’t resolve all car issues at the same time. Car is constantly breaking down. Do not trust they know how to repair cars correctly. I have had to take the car back every 2 months for the same check engine light. Now they started charging the customer for disposable gloves for mechanics and credit card fee. Prioritize profits with trash service They never provide updates on the car during thr month the vehicle is there. Just a text at 4:59 pm telling you the car is ready and to pick up. More

by customer Verified Customer Verified Customer

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