Hugo Monterroso | Page 24

I went to this dealership after Jeep Recommended them. I have a 2021 Jeep Wrangler with corrosion issues after only 15k miles. This issue is well known and covered under warranty. Today my jeep has been I have a 2021 Jeep Wrangler with corrosion issues after only 15k miles. This issue is well known and covered under warranty. Today my jeep has been in the Body Shop for 2 months. Tey just can't seem to get it right. The first time I want to pick it up it looked like the Jeep had been painted with a spray can by an 8-year-old. Dirt and bubbles in the doors and hood. Even better they Scratched my front drivers side fender bad! The second time I went to pick up the Jeep I had been told it was ready, and I showed up on a Saturday. Turnes out they sent it back to the body shop again and never bothered to call me before I spent over an hour round trip going to the dealer, not to mention standing around for 30 min at the dealership because no one there could even figure out where my car was. In the beginning I had a rental which the dealer only covered for 10 Days, then I had to pay for it and wait for Jeep to reimburse me the money. I gave the rental back at Christmas since I would be out of town. Upon coming back I was in the hospital for 10 days. I have now been out of the hospital for 12 days and still no Jeep. I am disabled veteran going through cancer treatments and have been forced to take and pay for Ubers to get to appointments because my car is still at the dealer. The lack of Communicaton from this dealer is astounding. I would say they return or answer about 5% of their customers calls. Jeep corporate itself is not very responsive and has been little help. Most of the information they have provided back to me I already know. Do not service your vehicle here. Do not buy a product from stellantis. It's evident why jeep sales are down 45% and the CEO has stepped down. I have never experienced such poor workmanship/support from any other car manufacturer I have owned. I want my car back fixed correctly! Maybe some of the local News stations may be interested in my story. Even today I spoke with the service manager, and I had hopes it would come back today. Now 4PM is coming around and still no info or update if that is going to happen. You should be ashamed of how your customers are treated! More

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Almost everything was great, expect the attitude and lack of assistance by the people that bring back the vehicles after service. They were all just talking not really doing anything and got visibly annoyed of assistance by the people that bring back the vehicles after service. They were all just talking not really doing anything and got visibly annoyed when my wife and I asked how long it would be to get our vehicle back after waiting 20-30 minutes with no response. This was very disappointing especially after the quick and great job Hugo Monterroso and the service department did. More

by JORGE GARCELLS Verified Customer Verified Customer

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Me fue muy bien en mi primer servicio muy excelente servicio gracias recomendaría siempre este diler servicio gracias recomendaría siempre este diler More

by SEVEFRAMIREZ Verified Customer Verified Customer

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Easy , fast , friendly, super recommended dealer to do everything do you need , best in south dade country everything do you need , best in south dade country More

by ALEJANDROFONTALVO Verified Customer Verified Customer

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Good service courtesy end very friendly. Service advisor were very efficient. They one wait not long Service advisor were very efficient. They one wait not long More

by nelsongonzalez0713 Verified Customer Verified Customer

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Not provided good service in my experience in this deeler, There are few workers who provide good customer service. deeler, There are few workers who provide good customer service. More

by kendeysanchez Verified Customer Verified Customer

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Very Good They always do a great job on my car! Thank you 🥰. Let me know if you can send coupons! Thanks Thank you 🥰. Let me know if you can send coupons! Thanks More

by YSAFILLE Verified Customer Verified Customer

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Hugo Monterroso at Kendall Dodge was an amazing sevice advisor and got my Van fixed and serviced in a fast and professional manner. Excellent customer service as always. advisor and got my Van fixed and serviced in a fast and professional manner. Excellent customer service as always. More

by gauchoblues1 Verified Customer Verified Customer

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The best service from Paula. She’s responsible and very knowledgeable. Kendall Dodge my favorite dealer She’s responsible and very knowledgeable. Kendall Dodge my favorite dealer More

by fcadserv Verified Customer Verified Customer

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Hugo always takes great care of me and my jeep. He is friendly and knowledgeable and I know that we are in the best hands with Hugo and Kendall Jeep He is friendly and knowledgeable and I know that we are in the best hands with Hugo and Kendall Jeep More

by aliluna33 Verified Customer Verified Customer

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