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Hugo Monterroso

Overview Reviews (750) Inventory (675)

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Hugo Monterroso

Hugo Monterroso | Page 43

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.5

750 Reviews

Overview Reviews (750) Inventory (675)

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English

Spanish

4.5

750 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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750 Reviews of Hugo Monterroso

September 02, 2023

Dealership Rating

Employee Rating

Just had the worst experience ever frim this dealer. One of the poorest sense of Customer service ever. Will never come back. One of the poorest sense of Customer service ever. Will never come back. More

by ABS0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ulises Soza

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Sep 05, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kendalldcjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 29, 2023

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Employee Rating

Great service and professional support Thank you for all the follow up and service top the follow up and service top More

by mariomagro5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 29, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

Great to have you back with us again, Mario!

August 28, 2023

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Employee Rating

Like my last visit, Hugo was always ready to get the service done on time and without complaints. Thanks service done on time and without complaints. Thanks More

by quinteroj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 28, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

We always appreciate your consistent ongoing positive contributions!

August 18, 2023

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Employee Rating

0 stress courteous and up front with service estimate, No complaint here, Will be back complaint here, Will be back More

by CRISTANCARMONA10185

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mr Brito was my pass salesman and my next one

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Aug 18, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 18, 2023

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Employee Rating

Excellent customer service and the people there were very accommodating. Everything was done in a timely manner accommodating. Everything was done in a timely manner More

by JKRAUSE3010

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 18, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 18, 2023

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Employee Rating

Felipe was attentive with my car’s needs, always kept me informed and was courteous . He provided excellent customer service. informed and was courteous . He provided excellent customer service. More

by Sochii94

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Felipe Francisco, George Ruiz, Jose Lopez, Lazaro Varas, Evan Starr

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Aug 18, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

Great to see you back with us again!

August 17, 2023

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Employee Rating

Quick fix and very attentive as usual, explains and fix’s everything. No complaints with customers service everything. No complaints with customers service More

by DAVIDLIFE13.DM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Felipe Francisco, Paula Bean

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Aug 17, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

Great to have you back with us again!

August 14, 2023

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Employee Rating

Professional and speedy, they attended to me in a timely fashion and treated me like a valued customer. fashion and treated me like a valued customer. More

by mvega1094

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lagares

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Aug 14, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 13, 2023

Dealership Rating

Employee Rating

Super bien trato el del asociado Hugo. Al rato de dejar el auto nos llamó para comentarnos sobre la situación del auto y el tiempo requerido para su reparación, la cuál fue antes del tiemp Al rato de dejar el auto nos llamó para comentarnos sobre la situación del auto y el tiempo requerido para su reparación, la cuál fue antes del tiempo estimado. El señor Hugo brinda confianza sobre el futuro del servicio. Lo recomiendo 100%. More

by LUBBEN OTERO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2023 -

Kendall Dodge Chrysler Jeep Ram responded

We appreciate your continued loyalty and support!

August 05, 2023

Dealership Rating

Employee Rating

Very professional place. Friendly environment. I did not have to make an appointment. They fix it right away. Friendly environment. I did not have to make an appointment. They fix it right away. More

by ALEDIEZ72

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alberto Rodriguez, Jorge Brito, Jorge Ventura, Anthony Tamarit, Alejandro Diez

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