Hugo Monterroso | Page 69
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
Dealership Experience
10 yrs, 9 mos
Industry Experience
10 yrs, 9 mos
Languages Spoken
English
Spanish
756 Reviews
Write a Review756 Reviews of Hugo Monterroso
May 18, 2022
Paula the service writer she is excellent gives Great service beast dealership in south Florida. service beast dealership in south Florida. More
Other Employees Tagged: Paula Bean, Shauna Davis
May 16, 2022
Hugo was my advisor and was great! Had my car serviced for a warranty issue and he made it as smooth as possible for me to have peace of mind while my vehicle was being fixed. He provi Had my car serviced for a warranty issue and he made it as smooth as possible for me to have peace of mind while my vehicle was being fixed. He provided great and prompt feedback whenever updates were available. I look forward to taking my vehicle in for service when people like Hugo who go above and beyond are there to assist. Excellent customer service! More
May 16, 2022
Communication via phone needs to improve. My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually ab My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually able to figure it out. Customer service transfers you to phone lines that no one picks up and they transfer you just to get rid of you. I have never seen such poor communication. Even if you ask for a manager they’ll transfer you to an empty desk. I’ve been a client of Jeep for years and I loved them but this last experience really sucked. I will say that the service representative, Hugo, really went out of his way to help me and ensure my experience turned around and that my vehicle was taken care of. I appreciated his care and attention! More
Other Employees Tagged: Paula Bean
May 12, 2022
Excelente services, always do the best for my cars, and always pay attention to sl details always pay attention to sl details More
Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis
May 09, 2022
Well I could always count on them to get the job done and always give me a good price on top of that they also let me have a free oil change that would be signed by Hugo and his associates which I am very pl always give me a good price on top of that they also let me have a free oil change that would be signed by Hugo and his associates which I am very pleased and extend my thank you More
Other Employees Tagged: Jorge Del Pino, Shauna Davis, Felix Noguera
Dealership Inventory (674 Vehicles)

