Dealer Reviews
Cars for Sale
Dealer Log In
Hugo Monterroso
Hugo Monterroso | Page 70
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
761 Reviews
Dealership Experience
10 yrs, 10 mos
Industry Experience
10 yrs, 10 mos
Languages Spoken
English
Spanish
761 Reviews
Write a Review
761 Reviews of Hugo Monterroso
May 16, 2022
Communication via phone needs to improve. My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually ab My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually able to figure it out. Customer service transfers you to phone lines that no one picks up and they transfer you just to get rid of you. I have never seen such poor communication. Even if you ask for a manager they’ll transfer you to an empty desk. I’ve been a client of Jeep for years and I loved them but this last experience really sucked. I will say that the service representative, Hugo, really went out of his way to help me and ensure my experience turned around and that my vehicle was taken care of. I appreciated his care and attention! More
by Kawiro
Verified CustomerOther Employees Tagged: Paula Bean
May 12, 2022
Excelente services, always do the best for my cars, and always pay attention to sl details always pay attention to sl details More
by HECTORM1970
Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis
May 09, 2022
Well I could always count on them to get the job done and always give me a good price on top of that they also let me have a free oil change that would be signed by Hugo and his associates which I am very pl always give me a good price on top of that they also let me have a free oil change that would be signed by Hugo and his associates which I am very pleased and extend my thank you More
by Jorge
Other Employees Tagged: Jorge Del Pino, Shauna Davis, Felix Noguera
May 09, 2022
the best service and the best place both to buy your car and to use the services, I highly recommend them and to use the services, I highly recommend them More
by FIGUERALUIS9
Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Matthew Lagares, Jose Lopez
May 09, 2022
Not willing to help with problem on new Jeep because we did not buy there did not buy there More
by RobinAucoin24
Other Employees Tagged: Christian Povsic
May 07, 2022
I had a good experience with Kendall Doge Chrysler Jeep Ram, took care of my issues when when I had problems. Ram, took care of my issues when when I had problems. More
by XENRAGEDCINEMA
Other Employees Tagged: George Ruiz
May 07, 2022
They took 2 months to fix a roof leak and it leaked worse afterwards. Their system of getting a call back from a service advisor is the worst I have ever seen, sometimes they don’t call back for days. afterwards. Their system of getting a call back from a service advisor is the worst I have ever seen, sometimes they don’t call back for days. More
by JohnSoto
Other Employees Tagged: Paula Bean
May 02, 2022
Everything is great and costumer service is very good and friendly service to the customers friendly service to the customers More
by gserrano2
Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis
Dealership Inventory (636 Vehicles)
