Hugo Monterroso
Hugo Monterroso at Kendall Dodge Chrysler Jeep Ram

Hugo Monterroso | Page 68

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

Contact Me
4.5
758 Reviews

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.5

758 Reviews

Write a Review

758 Reviews of Hugo Monterroso

May 31, 2022

Dealership Rating
Employee Rating

Pulled up for service and no personnel even acknowledged me. I had to go inside to look for service personnel More

by r0chelle2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 31, 2022

Kendall Dodge Chrysler Jeep Ram responded

Without your information, we are unable to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review with the requested information. We hope to hear back from you soon.

May 31, 2022

Dealership Rating
Employee Rating

I have purchased two Jeeps in kendall Jeep, the service and the service advicers have always treated me great respect... The service advicers are always very honest with the waiting time but the do always More

by jpops73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2022

Kendall Dodge Chrysler Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 30, 2022

Dealership Rating
Employee Rating

I love the service department. Hugo is awesome. So is my little firecracker Paola. A lot of knowledge and they do care about their cars and trucks More

by lasalle_1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean , Charles Mitchell

May 30, 2022

Kendall Dodge Chrysler Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 28, 2022

Dealership Rating
Employee Rating

Mal servicio y peor quien me atendio no atiende los clientes con respecto y atencion More

by joaquinlee2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 28, 2022

Kendall Dodge Chrysler Jeep Ram responded

We have shared your feedback with our service leaders who will ensure your satisfaction. Enjoy your day.

May 28, 2022

joaquinlee2 responded

Lleve mi vehículo a revision porque tiene varios defectos y por recomendacion de la Jeep lo lleve el martes el viernes fui a buscarlos y en tres días ni siquiera lo vieron llamaba al sr Monterroso no contestaba le envie correo de voz tampoco muy mal servicio e irresponsable.

May 27, 2022

Dealership Rating
Employee Rating

Beautiful showroom. Excellent sales service with knowledgeable sales person. Finance department will help you out. Service department does a great job of taking care of More

by lasalle_1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Brito, Paula Bean , Charles Mitchell

May 27, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

May 27, 2022

Dealership Rating
Employee Rating

Terrible service. Slow to repair. Impossible to get through the department. I found a beer bottle on the floor of the back seat and I don’t drink. When I addressed Chr More

by Ysol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christian Povsic

May 27, 2022

Kendall Dodge Chrysler Jeep Ram responded

Without your information, we are unable to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review with the requested information. We hope to hear back from you soon.

May 27, 2022

Ysol responded

Yolanda Sol 786-553-4491 Unsatisfied Customer

May 27, 2022

Ysol responded

Horrible service. Slow and unresponsive. I had to chase them down to get my car back on a timely manner. And a beer bottle found in my car when I picked it up was the breaking point!

May 27, 2022

Dealership Rating
Employee Rating

Super quick and good service! People are very nice and kind. The car was very well maintained More

by Melissad1708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

May 25, 2022

Dealership Rating
Employee Rating

Good service, I have to tell you that all people were very friendly and do there best to help me. More

by quinteroj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean

May 25, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 24, 2022

Dealership Rating
Employee Rating

Great customer service provided by Hugo Monterroso. He is an excellent Assistant Service Manager. Without his help I would still be waiting for service. More

by Val5638lapaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 24, 2022

Dealership Rating
Employee Rating

Had 3 cars serviced all went smooth to get all 3 serviced and picked up More

by Riadigosjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Povsic

May 25, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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