Humberto "Beto" Rodriguez | Page 29

We finally got a car. After visiting : cactus auto, car world, orielly chevrolet & craycroft auto sales we ended up at Kia royal multiple things about Robert & the manager After visiting : cactus auto, car world, orielly chevrolet & craycroft auto sales we ended up at Kia royal multiple things about Robert & the manager Beto made our experience unforgettable. They helped us choose a smart and beautiful car something that they felt comfortable with. me and my husband being first time buyers wanted the nicest and the fastest but they humbled us and helped make the very best decision for our family. They spent hour's on top of hours making sure EVERY step of the process was absolutely in line with our needs. Thank you! More

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"Great customer service" My daughters first experience buying a car of her own. Robert was very helpful and made the process understandable for her. He listened and did not tr My daughters first experience buying a car of her own. Robert was very helpful and made the process understandable for her. He listened and did not try to sell her something she did not want or could not afford. She loves her new car. Would definitely go to Royal to purchase another car in the future. Scott in the service center was also a great person to work with. Thanks Robert, Scott and Beto for all your help! More

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best car buying experience ever After having been discharged just 2 months from a chapter 13 bankruptcy, I really did not expect to be able to get a new car. Not only did I get fina After having been discharged just 2 months from a chapter 13 bankruptcy, I really did not expect to be able to get a new car. Not only did I get financing, I got a great car. The whole process was fast, easy, and enjoyable! The staff at royal kia were very friendly and helpful. Highly recommend them to anyone looking for a new car More

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Outstanding Customer Service Going to Royal was the best decision ive ever made! I had many conserns about buying a car and Robert helped me out. He was very attentive and went ab Going to Royal was the best decision ive ever made! I had many conserns about buying a car and Robert helped me out. He was very attentive and went above and beyond what I expected. Melissa and Beto were extremely nice and went out of their way to get what I wanted! Thank you Royal for having such a welcoming family!!! More

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Thank you Royal family Went to Peter for a used car for my son. Peter was assisting another customer so I started the process with Justin whom I'd dealt with before. (sold m Went to Peter for a used car for my son. Peter was assisting another customer so I started the process with Justin whom I'd dealt with before. (sold me my 2011 optima) Justin began looking for options in my sons price range but had to abort because he was delivering a vehicle to a customer in Yuma. Peter whom I'd also dealt with (sold me my ram 1500) took over and with the help of "Beto" found the perfect car for my son. He is now financing his first car and building credit. The three salesmen at Royal KIA went above and beyond to get my son in a quality vehicle and for that I will be forever grateful. thank you Peter, Justin and Humberto. I will never shop anywhere else. More

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Excellent I talked to Paul Juell on phone but I was dealing with Russell Rodrguez in the showroom itself and he was super friendly, professional and to the poin I talked to Paul Juell on phone but I was dealing with Russell Rodrguez in the showroom itself and he was super friendly, professional and to the point. He did not force anything and showed the best deals. He listened and tried to help us work on the deal and because of that I finalized the car pretty quickly. Overall excellent experience. Would definitely refer. More

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Personal Service has "Soul" We had been wanting to test drive a Kia Soul for some time. Our salesman Russell was top notch from the beginning. He was friendly and knowledgeable We had been wanting to test drive a Kia Soul for some time. Our salesman Russell was top notch from the beginning. He was friendly and knowledgeable and he really cared about our concerns. He suggested taking the car overnight so we could see how it drove over a long distance and that was a help. When we came back the next day Russell went above and beyond the norm to make sure we did not leave unsatisfied. I would highly recommend this dealership and this particular salesman. More

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Incredible first-time buying experience! Love this place! These guys set the bar high for my future buying experiences! This was my first time buying a car from a dealer, and I am amazed. Love this place! These guys set the bar high for my future buying experiences! This was my first time buying a car from a dealer, and I am amazed. Umberto got me financing on shaky credit, with a low down payment and Tom Rice got me into the car I was loving but didn't think I could get. Everything was explained very clearly, no games, no drama, and none of the ugliness that I was dreading coming into a dealership. I checked the numbers - my vehicle cost me far less than retail, plus the bonus of "Warranty Forever." Which means that all I have to do is maintain my car, and my engine and drive train are warrantied forever....that's a relief an a world where we end up making payments and repair bills at the same time. Plus, my car is sporty, fuel efficient, and smart - a 2012 Hyundai Elantra! I LOVE my car and I LOVE Royal Kia! Thanks Guys! More

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Royal KIA knows Customer Service!! We got ourselves into a mess with another dealership. I could go into detail but I would end up writing a book. We tried working with that dealership We got ourselves into a mess with another dealership. I could go into detail but I would end up writing a book. We tried working with that dealership to get it corrected but it seemed that they were not committed to helping us. All we wanted to do was put this bad deal behind us and return one of the vehicles for one that was more reliable and would suit our needs. We gave them specific criteria that we were looking for and instead it seemed they were determined to force us into something that THEY thought was right for us.This went on for about a month until a friend recommended Royal KIA to us. I agreed with Maria our salesperson, Royal KIA should have been where we went to first. Maria, Beto and Lu understood and listened to what we were looking for. There was a time when I was about to give up because we were having difficulty finding the right car at a payment that we could afford, but Maria and Lu were committed and continued to work hard to find something that would work for us. We went to Royal KIA expecting to get into a reliable used car, instead they were able to get us into a brand new 2015 Sorento (THAT WE ABSOLUTELY LOVE!!) at a payment that was affordable and at a lower interest rate than we had on our other vehicles that we purchased at the other dealership! Thank you Royal KIA!! More

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They did the right thing and compensated me for repair work I was promptly contacted and reimbursed for repair work that was needed after my purchase. Royal was very apologetic and most importantly they did th I was promptly contacted and reimbursed for repair work that was needed after my purchase. Royal was very apologetic and most importantly they did the right thing. Mistakes happen and they owned up to it. I would recommend this dealer. More

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