Hunter Pearce | Page 6

We have always been very pleased with Frisco Chrysler Jeep Dodge. They are courteous, knowledgeable, fair, expedient, friendly, service oriented! Jeep Dodge. They are courteous, knowledgeable, fair, expedient, friendly, service oriented! More

by bjconom Verified Customer Verified Customer

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Great experience! I had a great experience with this dealership. Although it took a few months for the part to come in, the staff consistently checked in and kept me u I had a great experience with this dealership. Although it took a few months for the part to come in, the staff consistently checked in and kept me updated. They didn’t forget about me, and once the part arrived, they fixed my Jeep properly. I really appreciate their persistence and commitment to getting the job done right. More

by ahmedu1993 Verified Customer Verified Customer

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Everything was great until the brake light came back on on our brand new Jeep Grand Cherokee after driving 70 miles more miles. We are still on our first tank of gas with only 354 miles total. Back to the on our brand new Jeep Grand Cherokee after driving 70 miles more miles. We are still on our first tank of gas with only 354 miles total. Back to the dealership we go for the 3rd time in 5 days. This is the first Jeep we have ever purchased and is starting out very rocky. More

by CORTNEY Harper Verified Customer Verified Customer

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This was the first place I came and I felt like the job was going to be done correctly Hunter delivered great customer service top tier and kept me informed the entire time. He didn't slack and kept an ope was going to be done correctly Hunter delivered great customer service top tier and kept me informed the entire time. He didn't slack and kept an open line of communication. My experience was beyond top tier More

by Envimenails88 Verified Customer Verified Customer

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I called and scheduled service for 1) oil change 2) recall 3) acle shaft replacement. I was honored only with 1) and it took 4 + hours !!!! And you dont provide loaner ! recall 3) acle shaft replacement. I was honored only with 1) and it took 4 + hours !!!! And you dont provide loaner ! More

by Nbt.venkat Verified Customer Verified Customer

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Good dealership, but the service department is not great. More than once I have scheduled an appointment (by phone) for a recall on my charger only to arrive for them to tell me they have to order a part and More than once I have scheduled an appointment (by phone) for a recall on my charger only to arrive for them to tell me they have to order a part and it will be a month or so. Why wasn't I told or called ahead of time. I have wasted so much time with these appointments. More

by taborslyceum Verified Customer Verified Customer

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Never had an issue. Always good and quick service Always friendly and thoughtful service every time. Always good and quick service Always friendly and thoughtful service every time. More

by mjhunt31979 Verified Customer Verified Customer

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Took it in for no cabin heat and unable to run in electric only mode. Given a loaner and issue resolved in 5 days. Very satisfied with the service provided! electric only mode. Given a loaner and issue resolved in 5 days. Very satisfied with the service provided! More

by R Wickman Verified Customer Verified Customer

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Solid service Solid service, organized and a very easy process Solid service, organized, easy process and was done on time as promised process Solid service, organized, easy process and was done on time as promised More

by joejulie31203 Verified Customer Verified Customer

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Horrible experience! I had my Jeep towed to the dealership. I didn’t hear from them, so I called four times with no response. I finally called the service manager and I had my Jeep towed to the dealership. I didn’t hear from them, so I called four times with no response. I finally called the service manager and he had the service advisor call me. The jeep needed a new alternator and battery. I also asked the advisor to refill the windshield wiper fluid and fill the left back tire with air, which he replied…”no problem”. I never received a call to explain what repairs needed to be done. Two days later, I received a text that my jeep was ready….never received a call from the service advisor. I went to the dealership and was not greeted by anyone. I went into an office were four employees were chatting. Not one bothered to say hello or ask me if I could be helped. I was appalled. Finally, a young lady delivered my keys and a copy of the bill. I got my jeep and as I drove off, I noticed the windshield wiper fluid was not refilled nor was air added to my tire. The next day, I called the service manager to express my dissatisfaction. Called him again two days later and left a message a couple days later. At this time, I have not heard back. This dealership needs a major overhaul. More

by matt.h.hildreth Verified Customer Verified Customer

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