Many thanks to Hussien he helped me alot to get my first
C Class certified i love it
C Class certified i love it
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by Aryaman
Jun 27, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you so much for such a nice interview.
My first meeting at this dealership was with Jerome,
great customer service skills, very friendly. On my second visit visit to the dealership he was busy with an other customer and I was switched to Hus
great customer service skills, very friendly. On my second visit visit to the dealership he was busy with an other customer and I was switched to Hussein. Very poor customer service, lost us as buyers. I bought a car GLE 350 at another dealership, came back to set up an app "Mercedes connect me". Unfortunately, got Hussein again, decided to give him a second chance, but regrated. He didn't want to answer my questions, was talking like he was doing a favor. Only told 24 hour for registration to be completed. In couple days checked the app, it wasn't working. Tried several times had to go to another Mercedes dealership, was told that wrong email was on the account. Everything was fixed fast, all questions answered. Will never come back to that dealership.
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by Alla
Other Employees Tagged:
jerome antone
Jun 04, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Alla First I'm sorry for some reason we lost your business. Alla I also could not find you in our system so I could see what happened. I'm confused you did not get the car from Jerome or Hussien but purchased the Mercedes at another Mercedes Benz store is that correct? If this is correct The Mercedes Benz dealer you purchased from should have had your app set up before you left there store. Our team would not be responsible for imputing miss information in the Mercedes ME app because that would have been done by the selling dealer. We do our best to earn everyone who come to our store's business. And we pride our selves on giving the best customer service, Its the reason we have the online rating we do. Please reach out so that I can find you in our system would love to know more details. my e-mail is dwells@raycatena.com or call me at 732-549-6600.
thank you
Doug Wells
Jun 05, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Because under the name Alla only nothing attached to ether sales person so that's why I gave you my e-mail and phone info so you can give me your contact information. You did not send me the information.
So on the other hand you purchased a pre-owned Mercedes without a Mercedes Benz CPO warranty from a used car dealership or a non MB dealer is that correct? Please once again send me your contact information. Thank you Doug
Jun 05, 2024 -
Alla responded
Hello Mr. Well,
It's very strange that you cannot find me in your system. The first time we came to your dealership, we work with Jerome. It was nice experience working with him but we needed more time to make a decision. I got few phone calls from the dealership and we came back thinking to see Jerome. He was busy with another client and we were given Hussein. It wasn't a nice experience.
Regarding the car, we bought it at another dealership, but it wasn't Mercedes Benz dealership. That why we were advised to go to Mercedes Benz dealership to set up an app. That's why we came back to Edison dealership but got Hussein again, unfortunately. It's my understanding that he put wrong information when he registered us for the app.
I was so upset with his attitude that I came to the front desk and asked for another assistant. There were three ladies at that time at the front desk and I believe they remember me. My email and phone number are in your system, at least they were there in April-May.
Regards.
Hussein assisted me in getting my car
He was very
professional and helpful throughout the whole processs , he made it so easy
Thank you so much Hussein
professional and helpful throughout the whole processs , he made it so easy
Thank you so much Hussein
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by Walaa
Jun 01, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you so much Walaa for such a nice review.
Very smooth process Hussein made happen fast and easy I
love my new CLA 250
love my new CLA 250
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by Tomice
Jun 01, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you Tomice for the kind review, enjoy the new Mercedes-Benz.
Still going strong I bought my first Mercedes in 1991 and
from then on I purchased many vehicles at Ray Catena . from Mercedes to Porsche to Jaguars to Alpha Romeos and every time I work with this dealership
from then on I purchased many vehicles at Ray Catena . from Mercedes to Porsche to Jaguars to Alpha Romeos and every time I work with this dealership, I am very happy I did. Most recently I purchased a Mercedes-Benz SL 43. And like clockwork, they delivered again with excellent service throughout the whole buying experience .Hussien Azlab and Ahmed Abdeldayem took care of me with professionalism and courtesy Throughout the whole buying experience. Everything was worked out even before I got there. The price was exactly what was stated on the phone and my trade was taken in and I received exactly what we had discussed Prior to me arriving . Even their concierge personnel We’re extremely professional and top-notch . My car was delivered to me in pristine condition . The whole buying experience was exceptional. If you’re looking for any of the vehicles that I mentioned Check Ray Catena out first .You won’t be disappointed . Tell them Steven sent you.
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by stevenwisemusic
May 29, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you so much for being part of our family for so long and always allowing us to earn your business, enjoy the new SL43 .
I just got my GLE 350 it’s really nice and beautiful
thanks for Hussien
thanks for Hussien
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by Roman
May 01, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you so much Roman for the kind review.
Second car purchase really smooth and easy I get glc and
S580 from Hussien really happy with my purchase
S580 from Hussien really happy with my purchase
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by Yaro
Apr 27, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you Yaro for the kind review and for being part of our family.
Hussein was so helpful I bought GLE 350 he make it the
transaction so smooth and easy and get me the color I want
transaction so smooth and easy and get me the color I want
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by Antonio
Apr 23, 2024 -
Mercedes-Benz of Edison - A Ray Catena Dealership responded
Thank you so much for the great review, enjoy the GLE350.