Ian Davis | Page 64

Efficient job on my first maintenance on my Land Cruiser 2024 FE. Got me in early and it was quick to get done and well explain. 2024 FE. Got me in early and it was quick to get done and well explain. More

by rhay7374 Verified Customer Verified Customer

Report | Print

A great example of what customer service is supposed to look like. They’re delivering on their claim to treat their customers differently. look like. They’re delivering on their claim to treat their customers differently. More

by Ted Verified Customer Verified Customer

Report | Print

Absolute disaster! Paid $500 and my car still has same issues! Manager Brock is an absolute crook who doesn't care one bit about his customers nor what they have to say Paid $500 and my car still has same issues! Manager Brock is an absolute crook who doesn't care one bit about his customers nor what they have to say - the only thing he knows how to say is "I'm sorry you feel that way!" Ian is an absolute liar who lied that I approved any work to be done besides the diagnosis, for which I had to pay for. Needless to say, I've had THE MOST uncomfortable and unpleasant experience in my entire life from dealing with these two men. I've even called multiple the dealership times asking to talk to other managers and I was told I'd be contacted and not a single person ever contacted me. I've even exchanged information with a person over the chat, and still nothing! I've even called and asked to speak with the GM to inform him of this situation and was only told he was unavailable. I asked for his email and was told they cannot give me his email. I asked to speak to anyone but Brock, and no one ever called me back. Therefore, due to my entire experience with this dealership, I wish I could rate both your service and customer departments a negative 5 stars. Sad to say, I bet that no one will read this, and worse yet, even if anyone does, not a single person will contact me to rectify my experience! I bought 3 brand new Toyota's from this dealership, and this is how get treated. This dealership is an embarrassment and a disgrace to anyone honest who works there! I paid you $500 for NOTHING, and you told me the problem was gone! More

by ADNANKUDUMOVIC Verified Customer Verified Customer

Report | Print

Very easy to work with. I came in unannounced and requested an oil change. They got me in right away and I was done quickly. I came in unannounced and requested an oil change. They got me in right away and I was done quickly. More

by Popeye Verified Customer Verified Customer

Report | Print

I appreciate Toyota of desmoines cover my warranty with no cost. They speak the truth while they selling the car to their customers. no cost. They speak the truth while they selling the car to their customers. More

by Abc_hi Verified Customer Verified Customer

Report | Print

Very professional got the work done on time appreciated your honesty Great customer service I can’t say enough good about them your honesty Great customer service I can’t say enough good about them More

by DMARTIN38 Verified Customer Verified Customer

Report | Print

I have a tire that has had a slow leak since I bought it. After several trips, they have yet to fix it. After several trips, they have yet to fix it. More

by fairvicki Verified Customer Verified Customer

Report | Print

Employees are friendly, efficient, knowledgeable. Pulled my car in and there was no wait. Great! Pulled my car in and there was no wait. Great! More

by BRECHTEAB Verified Customer Verified Customer

Report | Print

Very thorough. Wait time was acceptable. After the service of the care I liked the video. Wait time was acceptable. After the service of the care I liked the video. More

by DONALD.ELSE Verified Customer Verified Customer

Report | Print

Exelent servise tank you for yours kines I Will you very nex time for sure nex time for sure More

by murillobernardino56 Verified Customer Verified Customer

Report | Print