Ian Mack
Ian Mack at Toyota of Easley

Ian Mack | Page 2

Service Manager

Toyota of Easley

5643 Calhoun Memorial Hwy
Easley, SC 29640

4.6
33 Reviews
4.6

33 Reviews

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33 Reviews of Ian Mack

May 13, 2024

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Employee Rating

They told me they would do a detail then didn’t have any record on it told me it wasn’t going to be fine after a manager told me it would because of the incident that happened the last oil change then they More

by ivettmorales21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 12, 2024

Dealership Rating
Employee Rating

Everything went well in a timely fashion, and people were very courteous and everybody was happy Thank you More

by jrulevitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 11, 2024

Dealership Rating
Employee Rating

Service advisor lied to insurance company by saying I refused to sign check. I was no updated on the part order during the six months I gave them to get it, took to Toyota of Greenville and was updated o More

by 172SPPIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 11, 2024

Toyota of Easley responded

I am sorry about your experience. We will do better in the future to use text as a form of contact if we are unable to communicate via call. I hope Ian was able to explain in more detail the situation when you guys spoke. Please let me know if we can ever be of any assistance in the future.

May 11, 2024

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Employee Rating

Always feel this is best to Toyota dealer been coming for years but took 1 1/2 hour just for oil change and I had an appointment.. More

by 1stleethompson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 11, 2024

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Employee Rating

the two pearson that worked wiith me was very nice and has no conplaint so thank foe the service More

by Ashep7365
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 07, 2024

Dealership Rating
Employee Rating

Got me in quick and addressed the problem. All was good. Would come again. Thanks More

by Kevneq11
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 10, 2024

Toyota of Easley responded

Thank you!

May 07, 2024

Dealership Rating
Employee Rating

Have used T of E's service department for over 20 years. Very satisfied overall-if I hadn't been, well, I'd have flushed them years ago. More

by tourtellotp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin,Rafael, Dan, Glen - all very helpful. And owner Ryan

May 10, 2024

Toyota of Easley responded

Thank you very much for your loyalty!

May 07, 2024

Dealership Rating
Employee Rating

Not happy it took 2. 5 hours for oil change when I had apt. T More

by Aellenbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Toyota of Easley responded

I apologize for the extended wait time. 2.5 hours is unacceptable for a simple oil change. Could you please call or text me when you have a moment so I can get more details about what happened? Thank you! -Tucker Norris 864-915-4855

May 06, 2024

Dealership Rating
Employee Rating

Don’t set up appointment with me and tell me it’s 1 to 1. 5 hrs when I return almost 4hrs later it hasn’t even been looked at. When it was inspected actually took about 20 minutes to determine it was “ok”. More

by AKSCH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2024

Toyota of Easley responded

Thank you for making us aware of your situation! I agree with you, that is unacceptable and I am sorry for the inconvenience that we caused. Could you please give me a call or text when you have a moment so I can get more details about what happened? Thank you! -Tucker Norris 864-915-4855

May 05, 2024

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Employee Rating

Everything was great. They always do a good job, I'm in my 5th Tundra and I have referred Toyota of Easley to lots of people! More

by RONNIE.METCALF
Service Price Transparency
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Recommend Dealer
Yes

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