Ian-Michael Salon | Page 62

My husband and I were in the market for a new minivan. Our research led us to the Sienna SE and this dealership was listed on Edmunds.com and Carsdirect.com, as one of the dealers they work with. Ian let Our research led us to the Sienna SE and this dealership was listed on Edmunds.com and Carsdirect.com, as one of the dealers they work with. Ian let us test drive the car. He explained everything,was very knowledgeable and up front about the car, and later the deal. He saw we had done our research and gave us a great deal on the car and a respectable trade in of our other car. He even went above and beyond, offering to drive my husband to an appointment after the car purchase was taking longer than expected. Everything worked out in the end, and now we have a great car! Peter took care of the payment. He told us everything about warranties and gave a thorough explanation of the papers we were signing. He was very patient and informative. Toyota makes great cars and they have a great dealership to represent them! Thanks again, DCH! More

Report | Print

My experience in leasing my new Camry was excellent. Ian Michael Salon is a great and very knowledgable salesman and was sensative to my needs, answered all my questions and concerns and even came in on his Michael Salon is a great and very knowledgable salesman and was sensative to my needs, answered all my questions and concerns and even came in on his day off to deliver my new car to me. Ian made my experience a great one, and Dmitri, the first salesman that helped me, also made me realize I wanted a new Camry. I'll end by saying I love my new car. More

Report | Print

I bought a 2012 LE Corolla this past weekend. I had a great experience at the dealership. Ian Salon was very easy to work with. He was very quick to gather information and send the information to me v great experience at the dealership. Ian Salon was very easy to work with. He was very quick to gather information and send the information to me via email. He then made my experience buying the car very easy. I would recommend him to family and friends. He was honest, polite and answered all my questions. Thank you Ian!! More

Report | Print

I purchased a new Toyota from DCH Freehold after checking for pricing with several dealers in the NY Metro area. Diane Shane handled my inquiry over the phone and was extremely friendly and courteous. Sh for pricing with several dealers in the NY Metro area. Diane Shane handled my inquiry over the phone and was extremely friendly and courteous. She gave me specific pricing that was extremely competitive was very clear in her communication and follow up. Diane was much more helpful than the other dealers I contacted, who were more interested in getting me to the dealer than actually providing me with pricing for my car search. Diane also set me up with Ian for my on site visit to see the car I selected. I would give Diane 5 Stars. When I arrived at the dealer, Ian Salon helped me with the test drive and actual delivery of the car. Ian was knowledgeable about the features of the Camry and very helpful in showing me how things worked. Ian also helped to get several different cars from other lots so we could get the best option. I would give Ian 5 stars as well. Justin Reibschied was the finance manager assigned to help me with the paperwork. My experience with Justin was far from enjoyable. Although he did not attempt to add in any bogus charges, his tone was condescending and demeaning as he tried to rush me through the paperwork process. There is no excuse for that to any customer in any business. My experience with Justin was 2 stars. I complained about Justin to my sales consultant (Ian) who also brought the sales manager to apologize. Overall working with DCH was a good experience overall but was dragged down by the poor service in their finance department. It is a far drive from New York City but well worth it if you do your homework ahead of time. More

Report | Print

The experience with Ian and DCH Freehold was pleasant and professional from start to finish. There was no 'haggling' over numbers but instead a fair deal was made between us. Paul, in Finance, was also a p professional from start to finish. There was no 'haggling' over numbers but instead a fair deal was made between us. Paul, in Finance, was also a pleasure to deal with. Both gentlemen were professional, thorough, and friendly. The check-out process was ready for us as promised by Ian and we were on the road with our new Rav4 within a very reasonable amount of time. The car was SPOTLESS and we thought the sign in the front window was an extra-special touch that showed this dealership cared about its customer satisfaction and they weren't 'just another sale'. As they say, "It's the little things that count". I actually came back because I was with my mom, Joanne Fingerlin, when she leased her 2011 Toyota Corolla a couple of months ago and had a great experience as well. She came all the way from Parlin, NJ, to check this dealership out and was totally satisfied. I dont' remember the name of her sales person or who the finance person was (I had to leave before that point); but she was very happy despite the long wait to get the car ready (it was a busy day at this dealership and we didn't know it was an off-site process). We requested our Rav4 for the next day since we live closer to your dealership so it was perfect for us! Our car was even ready an hour earlier and Ian called us to let us know. We would definitely consider leasing a car here again and referring friends and family. More

Report | Print

Ian Salon and Dimitri Sokolov were the sales persons for Ian Salon and Dimitri Sokolov were the sales persons for us. They were wonderful, extremely courteous, helpful and knowledgeavble. I and my wife ar Ian Salon and Dimitri Sokolov were the sales persons for us. They were wonderful, extremely courteous, helpful and knowledgeavble. I and my wife are happy to give them 5 starts for their excellent salesmanship and professionalism. We wish them all the success in their career going forward. Chinmsay Das Manidipa Das More

Report | Print

This was our second opportunity to work with DCH Freehold Toyota and specifically with Ian. We had come to the end of our lease agreement and decided that another lease best fit our current situation. Toyota and specifically with Ian. We had come to the end of our lease agreement and decided that another lease best fit our current situation. We had moved since our first deal with Freehold Toyota and there were several Toyota dealerships closer to us. We went back to Freehold, however, because we felt they were the best dealership to get us the price we wanted(e.g. hoping for a repeat customer discount). We were not disappointed. In fact, I transacted most of the financials over two phones calls with Ian. Ian proved again that he is customer focused and professionally transparent with the numbers. When I arrived at the dealership, Ian had already organized the paperwork and had my vehicle prepped for delivery. Paul was very professional as well and not too "pushy" when it came to added services in the finance department. Paul was also transparent in the services that could best fit my situation. Overall, another professional experience at DCH Freehold Toyota. More

Report | Print

1. Outstanding dedication to customer service by working with the customer to address customer concerns, goals and logistics. 2. Outstanding commitment to make customer feel comfortable with no pressure with the customer to address customer concerns, goals and logistics. 2. Outstanding commitment to make customer feel comfortable with no pressure to buy, which made the buying experience a positive one as it should. More

Report | Print

The day I came into the DCH Freehold Toyota dealership, I was also shopping at other dealerships in the area in search of a new car because my current Subaru lease was going to expire in about a month. Ian S was also shopping at other dealerships in the area in search of a new car because my current Subaru lease was going to expire in about a month. Ian Salon was the sales consultant who helped answer my questions since I was not sure what type of car I was going to lease next. Not only was he knowledgeable but he was extremely courteous and patient. He spoke to me with no hint of any pressure to purchase. Needless to say, I returned about 2 weeks later and leased a new Toyota from Ian. Even after I had signed on the dotted line and took my new Toyota home, Ian did not stop with his outstanding customer service. He called me 2 days later (only because the dealership was closed on Sunday) and wanted to check up on how I was doing with my new car. I highly recommend to anyone to shop at DCH Freehold Toyota and look for Ian Salon. I know where I will go to shop in three years when my lease expires. More

Report | Print

Ian was extremely helpful and a pleasure to work with. His knowledge of the products and arrangement I was trying to perform helped make the engagement very easy and thorough. He was also extremely patie His knowledge of the products and arrangement I was trying to perform helped make the engagement very easy and thorough. He was also extremely patient with all of my questions and concerns regardless of how tedious they were. The entire experience was a pleasure and I look forward to my next deal at DCH Freehold Toyota. More

Report | Print