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Ibrahim Abdala
Ibrahim Abdala
Assistant Service Manager
Cape Coral Chrysler Dodge Jeep Ram
2200 NE Pine Island Rd
Cape Coral, FL 33909
160 Reviews
160 Reviews
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160 Reviews of Ibrahim Abdala
February 12, 2026
Called dealership to make appointment for a common problem with the starter ground connection terminal and to have basic service as well as tire rotation conducted on my 2023 longhorn limited. My phon problem with the starter ground connection terminal and to have basic service as well as tire rotation conducted on my 2023 longhorn limited. My phone call was answered by an AI assistant, which was annoying as xxxx. I asked AI to be transferred to a human. I made an appointment, and I showed up early. Wgen I pulked into the service lane, I waited 20 minutes for someone to approach me! Once they did, I thoroughly explained my issues and what I needed. I was told it would take 2 to 3 hours and that they would send me a text telling me when it was ready and any other things they found that would be suggested fixes. I dropped it off at 10:00 a.m. At 6:30 p.m. I had not heard from them, so I called for an update! After being put on hold for 20 minutes, I was told that they forwarded my info to the service manager for priority and that they would call me back ASAP with an update. Now it it 8:00 p.m. and the service department is closed and I have no answers or vehicle! I am a disabled veteran and have no means of transportation. I am more than xxxxxx off at this dealership at this point. Zero communication, and they have left me stranded and in harms way with no transportation. I will never do business with them again and I will certainly share my experience with my fellow veterans at the VA and in the community! More
by vwmusky1963
Other Employees Tagged: Wendy Huckaby
Verified CustomerFebruary 06, 2026
Professional and helpful The service association provided me with options to fit my needs and offered assistance picking the right service and deal. Overall I was very satisfied and would recommend the servi me with options to fit my needs and offered assistance picking the right service and deal. Overall I was very satisfied and would recommend the service center to others. More
by ALBERTTRAY
Other Employees Tagged: Ibrahim Abdala
February 04, 2026
Dropped my truck off expecting it to have to be there almost all day they had it done within the first couple of hours! They are always professional and an enjoyable experience almost all day they had it done within the first couple of hours! They are always professional and an enjoyable experience More
by dkelly212
Other Employees Tagged: Ibrahim Abdala
January 31, 2026
I prefer to go there for service than the other local dealerships, though this time it took a few hours for my recall/oil change, even with an appointment. (She warned me it might though). dealerships, though this time it took a few hours for my recall/oil change, even with an appointment. (She warned me it might though). More
by DWCT123105
Other Employees Tagged: Ibrahim Abdala
January 28, 2026
Everyone at the dealership is always very friendly. The property is well kept. Wendy my service advisor is very helpful. However the issue of the GPS not working in my 2025 Jeep Wrangler has not been r The property is well kept. Wendy my service advisor is very helpful. However the issue of the GPS not working in my 2025 Jeep Wrangler has not been resolved. The tech ordered a new radio. Which I later found out was just a refurbished radio. I also discovered that the refurbished radio was not refurbished. It was simply transferred out of another vehicle because it still had the previous owner’s information in it. After installing it, the problem remains. At this time they ordered another GPS antenna, hoping that will resolve the problem. More
by MIKECIO1
Other Employees Tagged: Ben Benjamin, Wendy Huckaby
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