Iggy Tusa | Page 5

niche vehicle for a niche buyer I've been looking at Smart EV cabrio's for a number of months and found one here at this dealer that was worth taking a look at. They priced it right, I've been looking at Smart EV cabrio's for a number of months and found one here at this dealer that was worth taking a look at. They priced it right, were nice to deal with, and completed the final transaction fairly quickly. One suggestion; when taking a vehicle in as a trade please go through the vehicle's electronic systems and erase a) the name of the previous buyer, b) erase her home address from the navigation system, c) erase her 'favorites' from the phone call log. In general, why not just do a system reset and erase everything? I did nothing nefarious with the info, but others might be inclined to do something different. More

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Hassle and Hussle Free I chose this dealership based on an online ad. Before my visit, I spoke with a rep and expressed my expectations for a trade in and down payment. When I chose this dealership based on an online ad. Before my visit, I spoke with a rep and expressed my expectations for a trade in and down payment. When I showed up, the car I wanted was there. I was given a fair value on my trade in and there was no surprise with the down payment. No wheeling and dealing, no back and forth. Everything was straight forward and honest. I got exactly what I wanted. My sales rep Iggy was very personable and helped me feel very at ease with the entire process. My overall experience was very positive. I'd highly recommend this delarship to anyone who is in the market to buy a vehicle. More

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Professional and friendly The staff at Chevy of Naperville were professional and friendly which made the entire purchase process stress free! Iggy Tusa was especially knowledge The staff at Chevy of Naperville were professional and friendly which made the entire purchase process stress free! Iggy Tusa was especially knowledgeable and patiently described the many available Chevy models and options to my spouse. More

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Iggy was our guy. Next car purchase will be made through him We walked into the dealership with the intention of only looking at cars. We had happened to come across Iggy. He introduced himself and was extremely We walked into the dealership with the intention of only looking at cars. We had happened to come across Iggy. He introduced himself and was extremely friendly. He asked us what we were thinking about. We told him that we had literally just started looking at vehicles, but had an idea of what we wanted. We made that very clear to Iggy that we were there for info and not for a purchase that day. That didn't matter to Iggy. He spent time with us answering every question we had, let us hop in and check out different vehicles, answered our questions about prices, specs, etc. Before we left, he gave us his card and told us to let him know if we had any other questions, and that he would be happy to help out any way that he can. That experience was everything to us. We checked out other dealerships in the area, but nothing compared to our experience with Iggy and Chevrolet. We never felt forced, pressured, or worried about anything. After two weeks, ((we had a lot going on)) we went straight back to Iggy at Chevrolet when we were ready to make our purchase. If Iggy is a reflection on all the other employees here, then look no further for your next place to purchase/lease a vehicle. We couldn't find a better price anywhere, and professionalism all around. Thank you Iggy and Chevrolet for the incredible experience. We love our new vehicle! More

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Purchase of my car I received excellent help and expertise from the staff, especially Iggy Tusa and Carlos Santeliz, who informed and guided me throughout the purchase o I received excellent help and expertise from the staff, especially Iggy Tusa and Carlos Santeliz, who informed and guided me throughout the purchase of my Chevy Cruz. More

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Awesome Iggy is just simply the best . Greeted us with a big smile and a warm handshake . He asked us a few questions of what I want and needs are. And dire Iggy is just simply the best . Greeted us with a big smile and a warm handshake . He asked us a few questions of what I want and needs are. And direct us in the right direction for a new Malibu. I wish there were more sales people like that . More

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Best customer service ever I really appreciate the customer service that i always receive from Chevy (without question) & Ilene is one a kind. Thus far she she the best sales re I really appreciate the customer service that i always receive from Chevy (without question) & Ilene is one a kind. Thus far she she the best sales rep that i have dealt with at Chevy. I’ve been dealing with Chevy for about 5 now and Chevy of Naperville never let me down but Ilene is the best yet. More

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Friendly and professional employees Iggy, Carlos, and all the others with whom I interacted during my purchase experience were personable and friendly without sacrificing professionalis Iggy, Carlos, and all the others with whom I interacted during my purchase experience were personable and friendly without sacrificing professionalism. The car is clean and has been worked over to ensure that it looks and performs like new. Dealing with these individuals made my 150 mile drive from Iowa worthwhile. To quote a famous movie character, “I’ll be back!” More

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Chevy Blazer 2019 Purchase I do not often review my purchase experiences, but prompted by the sales experience at Chevrolet of Naperville, I shall take this opportunity. Sal I do not often review my purchase experiences, but prompted by the sales experience at Chevrolet of Naperville, I shall take this opportunity. Sales staff was excellent, attentive and very helpful, especially Ilene. Working from an online Chevrolet Build that I created, they searched the area and located the vehicle that matched. The Blazer truck was available for delivery in two days from another dealership. The purchase was completed in 2-1/2 hours with the finance office work done very efficiently, thanks to Premo. Final prep issues of muddy brake and accelerator pedals AND empty gas tank on delivery need to be mentioned in hopes that other customers do not have that experience in the future. After the purchase, HOWEVER, there was a wrinkle in the works.. I discovered that the Chevrolet build I had worked with, tho it contained side and rear warning technology, was ACTUALLY missing FORWARD Collision Warning capability. I expected that on a $44,000 vehicle that was touted to be a Technologically optimized product, like our 2013 Equinox. Being in my 70s, I preferred such features and had no idea that that would be MISSING. After discussion with several people at the dealership, I was told by Omar that there was NO option for me because we had signed approval of the sale and even tho the vehicle only had 120 miles on it, there were available ways to resolve that issue. My wife deemed Omar rude for that stance. On THAT particular problem I am DEEPLY DISAPPOINTED in the circumstances and ESPECIALLY UNHAPPY with the Chevrolet Build operation for the 2019 Blazer. Apparently that Forward Collision system is a HIDDEN option. Not Very Good for this 50-year GM person. Let Chevy know this. Thomas G. Murphy More

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Impressive Great service, friendly staff, salesperson was very informative. I walked in looking for a used car and drove out with a new vehicle. Very recommendab Great service, friendly staff, salesperson was very informative. I walked in looking for a used car and drove out with a new vehicle. Very recommendable More

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