Friendly customer service guys, were able to arrange a
shuttle for me to go have lunch! Oil change took a bit longer than expected but that's ok, great job regardless, good wash too!
shuttle for me to go have lunch! Oil change took a bit longer than expected but that's ok, great job regardless, good wash too!
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by switch382
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Jul 21, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the great review! We are so glad to hear that you enjoyed your experience working with the Bob Rohrman Schaumburg Kia team. We appreciate your patience during your visit and hope to earn your business again down the road. Safe travels!
Service was great and faster than estimated time given.
They were helpful and informative, given the questions I had.
They were helpful and informative, given the questions I had.
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by Flip360
Verified Customer
Verified Customer
Jul 19, 2022 -
Bob Rohrman Schaumburg Kia responded
We're glad you had the timely and efficient service experience we want for every client! From the whole Bob Rohrman Schaumburg Kia team, thank you for your business and excellent review!
Isaac is very nice and helpful every time we come in and
let's us now what needs to be done right away or what can wait.
let's us now what needs to be done right away or what can wait.
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by PHOFFMAN91
Verified Customer
Verified Customer
Jul 18, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Kia.
The service is always excellent.
The crew is friendly and helpful. All of the work is great.
The crew is friendly and helpful. All of the work is great.
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by JCLPERCUSSION
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Jul 14, 2022 -
Bob Rohrman Schaumburg Kia responded
Delivering consistently excellent service is what we strive for at Bob Rohrman Schaumburg Kia! Thank you for the 5-stars, and have a lovely day.
Very friendly, very helpful and they explained everything
in detail. They told me what i needed.
in detail. They told me what i needed.
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by Yoly4645
Verified Customer
Verified Customer
Jul 11, 2022 -
Bob Rohrman Schaumburg Kia responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!
Clean, quick, professional, honest and always thorough!
I will never chose another location or professionals to trust my vehicle with.
I will never chose another location or professionals to trust my vehicle with.
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by BNHAUGEN
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles, Bobby! Always thoroughly goes over my vehicle and anything that needs to be worked on in a manner that I can understand, which I greatly appreciate.
Jul 05, 2022 -
Bob Rohrman Schaumburg Kia responded
It's great to hear that Bobby was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Schaumburg Kia!
The service attendant was very courteous, and the waiting
area was decent. However, the oil change appointment was made two months in advance, yet I still waited 2 hours. I was advised that a tire rotation
area was decent. However, the oil change appointment was made two months in advance, yet I still waited 2 hours. I was advised that a tire rotation was recommended and cost me $30 plus. I would have expected that to be complimentary. Future oil changes will be made elsewhere.
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by J.VETTER
Verified Customer
Verified Customer
Jul 08, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
THE BEST IN SALES & SERVICE.
THEY WORKED HARD TO LOCATE THE CAR WITH THE OPTIONS WE WANTED. EXCELLENT SERVICE BEYOUNED EXPECTATION'S
THEY WORKED HARD TO LOCATE THE CAR WITH THE OPTIONS WE WANTED. EXCELLENT SERVICE BEYOUNED EXPECTATION'S
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by PTIHINEN
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Jul 05, 2022 -
Bob Rohrman Schaumburg Kia responded
We appreciate your business and our team looks forward to serving you again soon!
They were very helpful with my service needs, and helped
me to figure out something about my new car.
me to figure out something about my new car.
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by ZIMMLISA74
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Jul 01, 2022 -
Bob Rohrman Schaumburg Kia responded
It was our pleasure. Thanks for stopping in and we hope to see you at Bob Rohrman Schaumburg Kia again next time!
Isaac hider was very welcoming, he helped me out a lot to
get the services that I needed. Explained everything very well. Will be returning.
get the services that I needed. Explained everything very well. Will be returning.
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by KEARIATOWNSEND
Verified Customer
Verified Customer
Jun 30, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the great review! We appreciate the kind words about Isaac and hope to see you back again at Bob Rohrman Schaumburg Kia. Safe travels!
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4 yrs, 10 mos
