They were polite and efficient.
However I was disturbed that they left a paper in the car about a “failed wheel alignment inspection” in the car without the service rep mentioning a
However I was disturbed that they left a paper in the car about a “failed wheel alignment inspection” in the car without the service rep mentioning anything about it. A subsequent phone call revealed that you always perform this inspection for free and that it was nothing to worry about at this point since it was on the rear wheel. If you’re going to perform this “service” you should explain it to the customer.
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by Stevecoh2
Verified Customer
Verified Customer
Sep 08, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
the service was prompt and the personnel spot on.
we are very happy and satisfied
we are very happy and satisfied
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by iwrite4kids
Verified Customer
Verified Customer
Sep 06, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the great review! We appreciate your support and hope to see you again at Bob Rohrman Schaumburg Kia!
Great communication kept up on a long repair, kept us up
dates every few weeks on arrival of parts needed.
dates every few weeks on arrival of parts needed.
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by KATHYONORI
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Sep 05, 2022 -
Bob Rohrman Schaumburg Kia responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!
A required recall service was performed along with an oil
change in a timely manner
change in a timely manner
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by John
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Sep 05, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Wait was twice as long as I was told, this service should
have been done before I picked up the car.
have been done before I picked up the car.
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by PAPA21957
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Sep 08, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Sep 08, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Professional, clean, staff was very friendly.
I would give the customer service a thumbs up for sure. It’s always nice to have reliable customer service!
I would give the customer service a thumbs up for sure. It’s always nice to have reliable customer service!
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by PADKINS1021
Verified Customer
Verified Customer
Other Employees Tagged:
Ruben Dortch
Aug 31, 2022 -
Bob Rohrman Schaumburg Kia responded
We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Thanks for choosing Bob Rohrman Schaumburg Kia!
Okay came in for window replacement got done relatively
quick but was quoted a price on the phone and was told something different once I got in had to prove I called for the price I was quoted but job got
quick but was quoted a price on the phone and was told something different once I got in had to prove I called for the price I was quoted but job got done
More
by Calexander132
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Aug 31, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
The process of getting in and having my car repaired was
easy and timely. The staff were courteous as well.
easy and timely. The staff were courteous as well.
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by smarcason
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Aug 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Did dealership was very responsible, responsive, and
helpful. I did not have to wait for them to take my car in, in the car was ready as promised. They dealt with my warranty company without issue. Ever
helpful. I did not have to wait for them to take my car in, in the car was ready as promised. They dealt with my warranty company without issue. Everything went smoothly. I am most satisfied. Many thanks.
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by Victor B.
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Basurto, MarK Robles
Aug 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the kind words for our service department, Victor! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Service adviser convinced me Yokohama tires are better in
rain/snow and more durable than Michelin (my preferred brand) thanks to a unique pattern of threads & grooves. After skidding in rain, my internet re
rain/snow and more durable than Michelin (my preferred brand) thanks to a unique pattern of threads & grooves. After skidding in rain, my internet research proved I was intentionally misled. A surplus of Yokohama tires at the dealership?
I was promised $25 discount, I saw $10 discount on the bill when filing it at home.
One tire was underinflated.
A long wait, a disregard of an appointment.
More
by SILVARERUM7
Verified Customer
Verified Customer
Aug 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Aug 28, 2022 -
SILVARERUM7 responded
Ill gotten gains deserve a full refund, I was not offered any.
Aug 31, 2022 -
Bob Rohrman Schaumburg Kia responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Sep 01, 2022 -
SILVARERUM7 responded
Your response is classic PR. I provided you with all details.
Where is my money back?
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4 yrs, 7 mos
