Isai Nieto

Excellent service, and friendly staff I will definitely come back soon for my next vehicle!! come back soon for my next vehicle!! More

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I bought a used vehicle. There was no pressure. Everyone was pleasant to work with throughout the entire process. There was no pressure. Everyone was pleasant to work with throughout the entire process. More

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Excellent sales person friendly staff all around will recommend to other people very happy with the truck recommend to other people very happy with the truck More

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Isai, Jeff and Simone were all amazing. The service and customer care are off the charts. Definitely plan to continue doing business with Toyota Rockwall!! The service and customer care are off the charts. Definitely plan to continue doing business with Toyota Rockwall!! More

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Isai really listens to his customers. I'm so glad he was asked to show me the model if car I was thinking about as my next vehicle. No pressure, completely friendly and relaxed the entire I'm so glad he was asked to show me the model if car I was thinking about as my next vehicle. No pressure, completely friendly and relaxed the entire journey. If he had been any different, I'd have most likely left and pondered my choices. Aubrey in finance, very much the same. Laid back, personable, and took me at my word regarding price, interest, etc. Two men who treat a woman with dignity and respect working for the same company, a rarity indeed. More

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Friendly comfortable responsive i thought russ was fantastichelping me set my dash cam and telephone on my new Tacoma fantastichelping me set my dash cam and telephone on my new Tacoma More

by sle321 Verified Customer Verified Customer

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Mixed experience. I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convi I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convinced me to place a deposit and make the 30-minute drive out to the dealership once the vehicle arrived on-site. That part of the experience was smooth and professional. When I arrived for my appointment, things started to take a turn. I waited 15 minutes for the vehicle to be brought out by the salesprson and while it only took 10 minutes to decide I wanted it, what followed was over 3 hours of negotiation, paperwork, and waiting. The manager worked with me on pricing, and what ultimately convinced me to move forward was a promise to include two years of free service. Unfortunately, I later found out that this was already part of the vehicle’s standard offering — not an added perk as it was made to seem. During financing, there was some confusion over the trade-in value which was quickly resolved, but by the time I had completed the wire transfer and signed most of the documents, I was made aware of the already included 2 year coverage, leaving me in a frustrated state. It would have been difficult to walk away at this point because of the time commitment and imagining the trouble to reverse what was already done. Later that evening, I discovered a mechanical alert through their app. I reached out to the salesperson with no response to this day. The next business day, I had the vehicle checked at another Toyota dealership and was told everything was fine — likely just a setup issue — but the lack of communication added to my frustration. In the end, the experience was disappointing. What started off promising was overshadowed by sales tactics that felt misleading and a lack of transparency that left me questioning the dealership’s integrity. More

by zrussell07 Verified Customer Verified Customer

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Very accommodating your employee. Like Isai very good employee. That’s all gog bless always Like Isai very good employee. That’s all gog bless always More

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Isai is always great when we work with him! I will recommend him to everyone! I will recommend him to everyone! More

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Isai was awesome along with Steve Powell and Jeff Land. Would recommend to all family and friends. Would recommend to all family and friends. More

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