Isaiah Chacon | Page 2

They gave us a quote but charged us more. Missed placed our keys for the second time. They didn’t know where our keys were and it took an hour to find them. Very disorganized. We will be tak Missed placed our keys for the second time. They didn’t know where our keys were and it took an hour to find them. Very disorganized. We will be taking our business elsewhere. More

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Excellent team! I received prompt attention and service writers communicated well throughout my service stay letting me know everything they were doing and communi I received prompt attention and service writers communicated well throughout my service stay letting me know everything they were doing and communicated items needing attention without pressure to perform them. I have always received great service from LHM Ram Sandy. They will always have my business. More

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Awesome sales staff and the entire process went very smoothly. The details on the truck were immaculate. smoothly. The details on the truck were immaculate. More

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Sales dept is great. Service dept doesn't give a xxxx about its customers. Purchased a used car in cash in Oct 2023 - after using the car three times in the last few mo Service dept doesn't give a xxxx about its customers. Purchased a used car in cash in Oct 2023 - after using the car three times in the last few months and about 1000 mi driven, had massive electrical and radiator breakdown that left me stranded. Learned now that the Service team doesn't return calls, can't provide updates, doesn't call back when promised (or at all). I have never ever experienced anything remotely this bad at any dealership I have ever dealt with in my life. This behavior communicates very clearly - 1) we are disorganized or 2) we don't give a crap about our customers or 3) we are unprofessional and ill-equipped to handle our work. I was assigned to the Service Dept manager (Steven Padyk) and he failed to return messages, failed to provide updates and failed to follow-thru on every single thing he said he would do. Not a good look for a dealership's service manager. This dealership is losing my service business and any car I or my family will look to make going forward. More

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Dear Larry H Miller, I cannot begin to express the deep frustration and utter disappointment I am experiencing with my truck purchase from Larry H Miller. My decision to buy this truck has turned into deep frustration and utter disappointment I am experiencing with my truck purchase from Larry H Miller. My decision to buy this truck has turned into a regrettable nightmare, and I urgently seek your help in finding a resolution. From the very moment I brought the truck home a year and a half ago, the engine light mocked me, foreshadowing the countless troubles ahead. Since then, it has become nothing more than a constant headache, spending more time in your service center than on the road. The never-ending list of repairs, from the ORC module to the TCM and PCM modules, EGR cooler, water pump, turbo line, intake manifold, bypass tube, glow plugs, ball joints, engine, rear axle, BCM, RFH, and now, the body harness, feels like an unending nightmare. What frustrates me even more is the lack of support and understanding I've encountered when seeking help. Attempts to communicate with managers or individuals who could offer assistance have been met with silence, leaving me feeling abandoned and ignored. I had always held Larry H Miller in high regard, expecting top-notch customer service and a commitment to satisfaction. Unfortunately, my experience has shattered these expectations, and I am left questioning whether my trust in your dealership was misplaced. I implore you to take this matter seriously and personally intervene to find a fair and equitable resolution. This truck purchase has been nothing short of a disaster, and I need your help to turn things around. I request your immediate attention to this matter and urge you to reach out to discuss it further with me. Please provide me with a direct line of communication or schedule a meeting at your earliest convenience. Your urgent response is greatly appreciated. Sincerely, Jackie Mullings More

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Easiest car buying experience both time I've bought. Won't go anywhere else. Sales team was great, managers were straight shooters with no B.S. and the service team is amazing! Everyone was super fr Won't go anywhere else. Sales team was great, managers were straight shooters with no B.S. and the service team is amazing! Everyone was super friendly and accommodating. More

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Issac ,help me with my jeep problem worked me right in while I waited so I could leave on vacation. great service while I waited so I could leave on vacation. great service More

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yes no why car tire flat wrong h h j k d s r t j More

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Very responsible, explain everything you need to be aware of, and take care of you always with a professional smile and actitud of, and take care of you always with a professional smile and actitud More

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Isaac made it an exceptional visit this time. Made me feel personal and special. Thanks Made me feel personal and special. Thanks More

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