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Isaiah Maki
Isaiah Maki at Russ Darrow Direct

Isaiah Maki | Page 2

Assistant Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.6
52 Reviews

Dealership Experience

4 yrs, 5 mos

4.6

52 Reviews

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52 Reviews of Isaiah Maki

October 19, 2025

Dealership Rating
Employee Rating

Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Rachel Engel, Dalton Jarvey, Pao Yang , Hector was a great salesman

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Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

September 17, 2025

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Employee Rating

Everything was done fast and correctly, had no issues getting in or out of the shop on time More

by ehager687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Cecilia Martinez

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Sep 17, 2025

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

September 15, 2025

Dealership Rating
Employee Rating

Highly recommend Russ Darrow. From the sale of my truck to the service. All has been exceptional. Staff are knowledgeable and efficient. More

by DMASEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Cecilia Martinez

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Sep 15, 2025

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

September 07, 2025

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Employee Rating

Service was good but they forgot to reset the oil indicator for the second time in a row More

by DEMENTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel

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Sep 08, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mike Meacham mike.meacham@russdarrow.com

August 29, 2025

Dealership Rating
Employee Rating

Great service every time. I would recommend to everyone. Been coming here for years. Thanks guys! More

by p y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Cecilia Martinez

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Aug 29, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

August 20, 2025

Dealership Rating
Employee Rating

Took my suv in earlier than appointment. They got me in right away in a note within 25 minutes Oil Change tire rotation great service. More

by SUEBOSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Cecilia Martinez

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Aug 20, 2025

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

August 09, 2025

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Employee Rating

Great customer service! We purchased the car from them about 5 years ago. A bit busy when I showed up and still had the oil change done, with tire rotation, in a reasonabl More

by gjdobeck
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cecilia Martinez

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Aug 09, 2025

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

July 29, 2025

Dealership Rating
Employee Rating

The staff from the check in to the check out were very pleasant to deal with. More

by TBRAUN608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cecilia Martinez

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Jul 29, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

July 25, 2025

Dealership Rating
Employee Rating

You have gone above and beyond for me and always have. I always think of you first for anything I need done More

by twgtrman @gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Cecilia Martinez, Lonzo

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Jul 25, 2025

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

July 19, 2025

Dealership Rating
Employee Rating

Liked the video, maybe show the oil draining and the old filter coming off. Appreciate the help More

by ITSRANDY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Cecilia Martinez

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Jul 19, 2025

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

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