Isaiah Valencia

I had a negotiated lease deal on a Pilot with final numbers at 8 PM with Norm Reeves HB. I called the competitor to let them know I was going to go with Norm Reeves and the director of the other dealer numbers at 8 PM with Norm Reeves HB. I called the competitor to let them know I was going to go with Norm Reeves and the director of the other dealership explained to me that their deal was incorrect and I was going to be unhappy when I go in because the numbers were wrong. I called the next morning to talk to my salesperson, Tony An, who was not available to confirm if what the other dealership said was correct and the director of the store answered and identified himself. I explained the situation and he stated that if those were the numbers I was given then they would honor them. I said great I can come in today. Then I had an additional conversation with him about buying a second vehicle, pre-owned Honda Accord, from them at the same time and he took the vehicle details and said he would have the sales guy call me back. Sales guy called me back, lying about the final numbers he gave me and then trying to gaslight me saying if I had come in last night (at closing mind you) they would have given me the deal. At that point I said no thank you and they lost 2 cars sales. The director then proceeded to text me and trying to gaslight me that I was shopping around, which I wasn't because I wanted both cars. I blocked the texts and that's how it ended. Glad I didn't waste my time going into the store. I can take my money and trade-ins elsewhere. Norm Reeves might be the biggest but would never rate them #1 and will never shop there again. More

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Good service - I used TrueCar through Northrop Grumman Federal Credit Union for the purchase, there were extras on the vehicle that TrueCar didn't account for that I had to deal with. Overall good experie Federal Credit Union for the purchase, there were extras on the vehicle that TrueCar didn't account for that I had to deal with. Overall good experience. More

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Easy to communicate. But we feel like communication between staff was done well. We are still waiting for the credit which we were supposed to get sooner. But we feel like communication between staff was done well. We are still waiting for the credit which we were supposed to get sooner. More

by hosana0403 Verified Customer Verified Customer

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Isaiah was fantastic. No hassle upfront buying experience. Would definitely recommend if you are in the market for a vehicle. No hassle upfront buying experience. Would definitely recommend if you are in the market for a vehicle. More

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This dealership is one of the most straight forward get to the point of getting you a great deal they appreciateyour time and want to earn your trust and business, Isaiah Valencia and Johnny are some of th to the point of getting you a great deal they appreciateyour time and want to earn your trust and business, Isaiah Valencia and Johnny are some of the best salesmen I met when it comes to buying a car, will come back here or recommend friends and family when buying a Honda More

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Very patient and kind. Thoughtful and well at explaining the car details and differences between different models. 10/10 experience would be recommending to friends and fam Thoughtful and well at explaining the car details and differences between different models. 10/10 experience would be recommending to friends and family! :) More

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Isaiah has been truly helpful and was true to his words. Not a lot of going back and fourth. Not a lot of going back and fourth. More

by ctnuyen0310 Verified Customer Verified Customer

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The Norm Reeves brand has been around a long time. They were established back when I was a child. It's a name a trust. They were established back when I was a child. It's a name a trust. More

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Isaiah Valencia was very responsive and helped me get my vehicle quickly and easily. Glad to have gone here. vehicle quickly and easily. Glad to have gone here. More

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Isaiah and Charlie went above and beyond in making my car experience super easy. I would recommend anyone to them. They were true to their words and honest pricing. No back and forth! experience super easy. I would recommend anyone to them. They were true to their words and honest pricing. No back and forth! More

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