J.D. Burns

The dealership overall was very nice and clean! Most of the staff were friendly. My experience with Jeff was not good. He was very rude and aggressive in his negotiating tactics. I almost walke Most of the staff were friendly. My experience with Jeff was not good. He was very rude and aggressive in his negotiating tactics. I almost walked away from the deal but ultimately saw it through because they were the only dealership with the color combo. I presented competitive offers from other dealerships and he was not willing to negotiate even on the $2000k difference which was small in comparison to the $50k price tag on the vehicle. Furthermore I was adamant that I didn’t want the protection package as I know these extra fees ultimately benefit the financer/salesperson. He still kept it on my invoice indicating it zeroed out with the “discount” he was giving me on the car. I just feel it was very tacky and not in good professional ethics. I also I had my own financing and was on a time limit due to my bank about to close. Instead of expediting the process - time was wasted trying to push the dealerships financing on me when I said I was ok. It definitely tainted an experience that should have been exciting for me. I ultimately love my vehicle - affectionately named Kiki, but Jeff needs to work on his salesmanship! I left feeling robbed of $2k. More

by randigrose831 Verified Customer Verified Customer

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This is my first Kia EVER! ! I’ve wanted to buy a new car for the past 7 months. Thinking about past car buying experiences and all the hours spent at dealership is what kept me ! I’ve wanted to buy a new car for the past 7 months. Thinking about past car buying experiences and all the hours spent at dealership is what kept me away so long. So I decided to give Lou Sobh a try. Gave them a call, told them what I was interested in, he said “sure thing,come on in!” From test drive to finance office and out the door in under 2hours!!! Picked up my brandy-new 2027 Telluride the next day. I’ve had it for about two weeks now and have no buyers remorse. Very spacious vehicle, but very easy to drive. Lots of bells and whistles, including a “hands free” mode. (I was very impressed with that feature) I can’t wait until the summer months and get her on the highway for those mini vacations. ;-) More

by Ln2318 Verified Customer Verified Customer

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Quick and Easy process, great customer service, conveniently located in Cummings. Large inventory in stock. I appreciate not having to spend 4-5 hours in the dealership just to purchase a vehicle. conveniently located in Cummings. Large inventory in stock. I appreciate not having to spend 4-5 hours in the dealership just to purchase a vehicle. Eli was very knowledgeable about the car and the features. More

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Had exactly what I wanted and the entire experience was great. Jason was easy to work with. I love my new car. great. Jason was easy to work with. I love my new car. More

by kbspires1 Verified Customer Verified Customer

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Rusty was very professional and extremely helpful. He responded to my questions quickly and the purchase process was straightforward. He responded to my questions quickly and the purchase process was straightforward. More

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Very polite and helpful! . They were very knowledgeable. Clean environment and they were very professional.. . They were very knowledgeable. Clean environment and they were very professional.. More

by denisewgee Verified Customer Verified Customer

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Very clean dealership and everyone was professional and courteous. I would use their service again in the future. courteous. I would use their service again in the future. More

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My Kia Telluride has been incredibly reliable, spacious, and comfortable truly the perfect SUV for everyday life. and comfortable truly the perfect SUV for everyday life. More

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I had an overall very positive experience at Lou Sobh Kia. Everyone was very respectful and kind, Kia. Everyone was very respectful and kind, More

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I recently took my vehicle to the Lou Sobh Kia Service Department for a key replacement, and I was thoroughly impressed by the level of professionalism and efficiency. From the moment I walked in, the sta Department for a key replacement, and I was thoroughly impressed by the level of professionalism and efficiency. From the moment I walked in, the staff was friendly and welcoming, and they made sure I was taken care of right away. More

by LUISRAMOS1892 Verified Customer Verified Customer

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