J.P. Cruz | Page 5

Most amazing sales man! So I went in looking for options not planing to buy and very undecided. Michael showed me all the options within what I was looking and other options. So I went in looking for options not planing to buy and very undecided. Michael showed me all the options within what I was looking and other options. Gave me pretty much a course of car buying lol More

Helpful 0

Report | Print

Beware the Bait & Switch Pricing Connected with this dealership through Car Gurus. Vehicle was advertised as a great deal at $2000 below market. However, on their "For Internal Use On Connected with this dealership through Car Gurus. Vehicle was advertised as a great deal at $2000 below market. However, on their "For Internal Use Only" worksheet (this website would not allow me to copy and paste it), they added in an $1885 "Total Value Package" consisting of window tint (to be scheduled in the future), key replacement (not needed if 2 keys provided), nitro filled tires (not wanted or needed), and floor mats (which they weren't willing to prove they paid for). At best, these combined would be valued at about $620 retail, and on a used vehicle? Please. Plus $99 for a Florida tire & battery fee, which was listed as an electronic registration filing fee on the actual sales agreement. By doing this they completely took away the $2000 below market discount they advertised. Then check out their whopping $694 dealer fee, the highest I've ever seen! The $1885 charge disappears on the sales agreement and is simply added into the vehicle price. Since this particular vehicle can be hard to find with low mileage, and the OTD price was still okay to slightly above average, I went ahead with the purchase. But why not just advertise the car at a fair price and be done with all the shenanigans? This is the reason places like Carvana exist. I will give them credit for the car being in exceptional condition, and having been serviced and detailed twice while on their lot. I did like my salesperson, JP Cruz, who was pleasant to deal with. The finance guy Ritchie who closed the deal, however, was a most unpleasant individual. After the sale, I had to get the GM involved with a small matter, and he was very responsive, which I appreciated. More

Helpful 0

Report | Print

Happy with my purchase I liked the car except for a few things, they had them all fixed and ready for the next day, I loved the car. JP was very helpful I liked the car except for a few things, they had them all fixed and ready for the next day, I loved the car. JP was very helpful More

Helpful 0

Report | Print

Made the process easy Shot out to J.P Cruz he made the whole process easy from beginning to end. If your having trouble trying to choose a Toyota then look no further Arlin Shot out to J.P Cruz he made the whole process easy from beginning to end. If your having trouble trying to choose a Toyota then look no further Arlington is the place to go. More

Helpful 0

Report | Print

Beautiful Tacoma 4x4 TRD Sport Salesman JPCruz was awesome! On the ball and knows his product! On the ball👍 The whole process went smoothly and I love my new truck! Salesman JPCruz was awesome! On the ball and knows his product! On the ball👍 The whole process went smoothly and I love my new truck! More

Helpful 0

Report | Print

Thrilled with dream car I recently bought my dream car - a Corvette Convertible from Arlington. My car guy, JP Cruz, salesman, delivered excellent service. This is my third I recently bought my dream car - a Corvette Convertible from Arlington. My car guy, JP Cruz, salesman, delivered excellent service. This is my third vehicle from Mr. Cruz. He is my car guy for life! More

Helpful 0

Report | Print

Car buying experience No pressure type of dealership made the car buying experience fun and exciting. Had answers to all our questions was very knowledgeable about their ve No pressure type of dealership made the car buying experience fun and exciting. Had answers to all our questions was very knowledgeable about their vehicles. Family-friendly dealership great food, hospitality, and great at creating a personal relationship with sales consultant JP Cruz. More

Helpful 0

Report | Print

Excellent attention , and a lot to choose, they are available for help even when you are extrict. I recommend this dealer 100%. Friendship employees. Good snacks. , and a lot to choose, they are available for help even when you are extrict. I recommend this dealer 100%. Friendship employees. Good snacks. More

Helpful 0

Report | Print

Excellent! Our first car, so we didn't know to much about the process, but J.P. Cruz made the process really nice and was able to take the time to explain everyt Our first car, so we didn't know to much about the process, but J.P. Cruz made the process really nice and was able to take the time to explain everything and get the best for us. Great service from J. P. Cruz and the whole staff. Thank you. More

Helpful 0

Report | Print

Budget car success After visiting two Wrong dealerships, those that scam for budget cars we came to Arlington Toyota. JP was great. The car ran great but was so dirty it After visiting two Wrong dealerships, those that scam for budget cars we came to Arlington Toyota. JP was great. The car ran great but was so dirty it shouldn’t ha w been shown. My son really wanted it so he bought it. It was sent to detailing for pick up the next day and came out very well. Overall a good experience and would Recommend. More

Helpful 0

Report | Print