J.R. Richardson
J.R. Richardson at Nissan of Cool Springs

J.R. Richardson | Page 4

Service Advisor

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

Contact Me
4.2
40 Reviews

Dealership Experience

7 yrs

Industry Experience

34 yrs, 9 mos

Specialties & Trainings

AWARDS OF EXCELLENCE 2022

AWARDS OF EXCELLENCE 2023

View more specialties & trainings
4.2

40 Reviews

Write a Review

40 Reviews of J.R. Richardson

August 25, 2022

Dealership Rating
Employee Rating

Great place! ! Hey build good healthy relationships which is key to success and respect! Definitely a good spot!! More

by Smoothmoon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Stokes

Aug 28, 2022

Nissan of Cool Springs responded

Hello there! Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

March 05, 2021

Dealership Rating
Employee Rating

Experienced Great service and attention to detail. JR took his time to listen and ensure what I requested was inspected and the service was performed. More

by Gino Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2021

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

January 26, 2021

Dealership Rating
Employee Rating

I had a fantastic experience at Nissan of Cool Springs! I came in for an oil change and JR especially was so helpful and friendly. More

by nrzimberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler

Jan 28, 2021

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care! Regards, Mark Hepler (615) 790-2500.

December 31, 2020

Dealership Rating
Employee Rating

The service department at Nissan at Cool Springs is the best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. More

by Daphne.davidson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2021

Nissan of Cool Springs responded

Here at Nissan of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience, Daphne. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! Regards, Mark Hepler (615) 790-2500

November 03, 2020

Dealership Rating
Employee Rating

Great service very informative and willingness to accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again More

by Eallen4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2020

Nissan of Cool Springs responded

Here at Nissan of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! Regards, Mark Hepler (615) 790-2500

September 30, 2020

Dealership Rating
Employee Rating

I return to Nissan of Cool Springs for my regular maintenance; and every single visit has been quick, efficient, and professional. Every employee I have encountered has been friendly and knowledgeabl More

by Arnan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: E Price , Mark Hepler, All in car wash!

Oct 01, 2020

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Best Regards, Amber Amarx (615) 861-8514

September 27, 2019

Dealership Rating
Employee Rating

Wonderful experience Everyone was so helpful, especially my salesman Paul Stamatis. He was very patient and knowledgeable. I had never bought a car by myself and was very More

by Zonewoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Hammond, Scott Mitchell, Jenifer Spaulding, Paul Stamatis

Oct 02, 2019

Nissan of Cool Springs responded

Thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Best Regards, Amber Amarx (615) 861-8514

September 25, 2019

Dealership Rating
Employee Rating

Excellent dealership The sales rep, John, went above and beyond to get me the exact vehicle I wanted, at the lowest price possible. Mr. Anifowoshe helped a lot to make More

by Peacelord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bayo Anifowoshe, John Chorba, Nathan Oates

Sep 25, 2019

Nissan of Cool Springs responded

Thank you for taking the time to leave a review! We are proud that John and Bayo were a great team helping you to get into exactly what you wanted and made the process stress less! Let us know if we can assist you further! Amber Marx Owner Loyalty Manager

Sep 26, 2019

Nissan of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! We hope to see you soon! Best Regards, Amber Amarx (615) 861-8514

September 18, 2019

Dealership Rating
Employee Rating

Service Nissan of Coolsprings is a great place to have your service done on your vehicles. Work was done quickly and correctly. Great people to know! More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts , Mark Hepler, Courtney Jassby, Jenifer Spaulding

Sep 19, 2019

Nissan of Cool Springs responded

Tom, thank you for your positive review. It is great to hear that everything was completed quickly and to your satisfaction! We're glad that you found our team here at Nissan of Cool Springs so helpful.

March 05, 2019

Dealership Rating
Employee Rating

Professional service J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! More

by Tim W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler, Courtney Jassby

Mar 07, 2019

Nissan of Cool Springs responded

Hi Tim, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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