J.R. Richardson | Page 3

My favorite ( Service) coordinator is J. R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of my Nissan Maxima ownership. He is an outstanding representative for Nissan of Cool Springs, as he would be for any similar organization. More

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extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

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This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to everyone. ❤️ More

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Took my 2008 Infiniti in today to the Nissan dealership in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, bu in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, but the BCM had gotten wet and after drying, a few problems remained. 3 power windows don’t work, power door locks not working and battery has slow drain. The service tech said it would be $149 to diagnose each problem, or about $600 just for the diagnosis. I told the service guy that was ridiculous and he said it’s just like a doctor diagnosing a problem. I said the doc doesn’t charge for each body part he examines. This guy also said the BCM wouldn’t cause the battery to drain…when it’s a very common symptom of a faulty BCM. So, I get on the phone with Mark Hepler the dealer Operations Director and he talks to me like I’m 2 years old. He explains that they have to diagnose all 3 windows, pulling door panels, blah blah. I said all 3 power windows wouldn’t go out at exactly the same time, and this guy proceeds to tell me that he’s seen that happen several times with Muranos and Rogues and several models having all power window motors fail at the same time!? So, the Operations Manager at the Nissan dealership right down the street from Nissan’s North American HQ is either lying or he’s telling me that their car power windows are crap and all of them fail more frequently than any car manufacturer should allow. And he defends their policy of charging $149 for each item they diagnose. He did offer to “only” charge me $300 for 2 hours of diagnosis. All I can say is I have owned 5 Nissans or Infinitis, but no more. Just search “sunroof leaks”, “power windows not working”, or “Nissan engine sludge problems”. Save yourself the trouble. Stay away from this dealership and stay away from Nissans and Infiniti’s. More

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This dealership is so awesome 👍. The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you do.. Dexter Jackson More

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The most amazing service staff anywhere. Love it here! Thank you all very, very much! Love it here! Thank you all very, very much! More

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I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! department is outstanding! very professional and friendly Thank you! More

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Thank you for everything! Celia made our buying experience easy and effortless. She is so pleasant and was a pleasure to work with! Celia made our buying experience easy and effortless. She is so pleasant and was a pleasure to work with! More

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I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is (Yelp) I am leaving a 1 star review, as there is nothing lower... Clearly the other review platforms can be manipulated to reflect higher ratings... More

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I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is.(Yelp) I am leaving a 1 star review, as there is nothing lower... More

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