JB Burrows

Corwin Toyota will cut corners, and you will pay the cost. We purchased a vehicle (less than five years old, ~70,000 miles) from Luke at Corwin Toyota. JR was the supervising manager, and our finance cost. We purchased a vehicle (less than five years old, ~70,000 miles) from Luke at Corwin Toyota. JR was the supervising manager, and our finance representative was JB. We were sent home without the correct paperwork to insure, register, or pay the loan for the car. I had to follow up with JB, and they eventually created a new flash drive for us to pick up with the documents we should have received at the time of sale. A few weeks later, one of the tires stopped holding air. We brought the car to Corwin’s service department. The technician told us that the tires did not look good and were cracking on the sides and leaking air. When we explained that we had just purchased the vehicle from them about five weeks earlier, they told us to speak with our salesperson, Luke, right away. Luke told us that the service employees “don’t get paid until they make sales,” so they will always tell customers they need new tires. These service employees the same people who inspected the car five weeks earlier and cleared it for sale -- so we were quite confused. We took the car to a second tire shop for another opinion. They immediately put the spare tire on and said all four tires were in bad shape, with the front two showing dry rot and needing to be replaced as soon as possible. When we spoke with Luke again, he said “retail tires are a scam” and advised us not to purchase from Corwin or any other professional tire shop. He said he had looked up some tires on Facebook Marketplace on our behalf. He apologized many times, and when I asked if there was anything he could do to make things right, he said he would check and get back to us. He did not follow up. I called again, and Luke said the tires were “good enough to pass inspection” because they “just check tread depth,” and that there was nothing more they would do. [UPDATE: After receiving a reply to this review on another platform encouraging me to call customer service, I spoke with Cherie, the head of customer service. She said she would speak with the Sales Manager and General Manager. After doing so, she told me they would not take further action because the tires had “passed inspection.” When I asked what advice she would give me if I were her daughter, she said, “we all get burned,” and encouraged me to do better research next time. She referred to my experience as a “lesson learned.” I also learned that the response to my review was automated -- no one actually cared or wanted me to call.] This was our first time buying a car. We trusted that Corwin was a reputable dealership and did not get a third-party inspection. I will not make that mistake again. Do not trust Corwin Toyota. I’m grateful nothing worse happened, but we now need to replace all four tires less than six weeks after purchasing the vehicle. We will also be getting a full inspection from another mechanic in case anything else was overlooked or misrepresented in the "inspection" completed before sale. More

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Corwin will cut corners, and you will pay the cost. We purchased a vehicle under 5 years old with ~70,000 miles on it from Luke at Corwin, supervised by JC. Our finance person was JB. After being We purchased a vehicle under 5 years old with ~70,000 miles on it from Luke at Corwin, supervised by JC. Our finance person was JB. After being sent home without all the proper paperwork from JB (I had to follow up and have them create a new flash drive of the information we needed to insure, register, and pay the loan for the car) things were fine for a few weeks. Then, one of the tires stopped holding air. We took it to Corwin's shop directly and they said that the tires were in bad shape due to cracking on the sides that were leaking air. When we told them we had only purchased the vehicle from them about 5 weeks ago, they suggested we go speak to our salesperson, Luke. We were then told by Luke that people in the shop "don't get paid until they make sales," so they would always tell you you need new tires. (Remember -- these are the same people who performed the inspection 5 weeks earlier and cleared the tires for sale to us.) We then brought the vehicle to a different tire shop for a second opinion. They put on the car's spare tire. We were told that all four tires were bad, but the front two were in bad enough shape and would need to be replaced ASAP. We spoke to Luke again and he told us that "retail tires are a scam" and that we would be better off not purchasing tires from Corwin or any other professional tire sales location. He said he had looked on Facebook Marketplace on our behalf and found some good tires we could buy. On this call he apologized several times. When I asked if there was anything he could do to put action behind that apology, he said he would ask and get back to us. We did not hear back. I called again to follow up and Luke said that since the tires were "good enough to pass inspection" because they "just check tread depth" we are out of luck. As it was our first time purchasing a car, we trusted that Corwin was reputable and honest, and chose not to have a third party inspection performed on the car. I will never make this mistake again. Do not trust Corwin Toyota. I am very thankful that my husband didn't get in a wreck because of the bad tires. We will now have to go replace all four tires less than 6 weeks after purchasing this vehicle. We will also be getting a new inspection on the vehicle in case anything else was missed, purposefully overlooked, or outright false on the inspection we were provided during our purchase. More

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Very low pressure sales. Logan took the time to make us comfortable, show all features of the 4Runner, and even share his own experience with the model. JB was fantastic as w Logan took the time to make us comfortable, show all features of the 4Runner, and even share his own experience with the model. JB was fantastic as well, explaining every step and putting us at ease. Love my 4Runner and will be a Corwin Toyota customer going forward. More

by JKell Verified Customer Verified Customer

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Both Bryson and Gio both did an excellent job and I ended up leaving with a beautiful 4Runner! Had an overall good experience! up leaving with a beautiful 4Runner! Had an overall good experience! More

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Approaching the end of my lease, I scheduled an appointment, I explained my need to be efficient with my time since I live 2.5 hours away from the dealership. The sales manager paired me with Steph appointment, I explained my need to be efficient with my time since I live 2.5 hours away from the dealership. The sales manager paired me with Stephen Gomez, who was ready to meet me when I arrived. Stephen is a polite, friendly young man who is a good listener, know his product and operates out of integrity, Stephen helped find me just the right new Corolla to meet my needs, and financial goals. I placed a deposit for a car that was not yet built, and Stephen called me with updates to let me know it was being built, when it was in transit, and when it arrived at the dealership. He insured that the window tint was installed and had the car washed and ready when I arrived to take delivery of it. I’ll continue to make the trip to Corwin for my maintenance appointments and in three years I look forward to working with James and Stephen again when I lease my next vehicle. Big huge thanks to Stephen, James the sales manager, and JB in the finance office for making it fun to buy a car! More

by Kathy V Verified Customer Verified Customer

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Nick was an amazing Salesman. He was very fun to talk with and he was very helpful throughout the whole process but especially when the car wouldn't start up during the test drive He was very fun to talk with and he was very helpful throughout the whole process but especially when the car wouldn't start up during the test drive. We ended up buying a car and he made sure that we were comfortable. Would definitely buy from Nick again! More

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I appreciated the ease of this purchase and the add-ons i requested added to the overall sport look i wanted. Thank you to all the staff who played a part in this purchase, very thankful! requested added to the overall sport look i wanted. Thank you to all the staff who played a part in this purchase, very thankful! More

by MISSINMYSTIC Verified Customer Verified Customer

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Thoroughly inspect any used vehicle as the dealership doesn't. Good luck hearing back from anyone once they have your money doesn't. Good luck hearing back from anyone once they have your money More

by JUNK0 Verified Customer Verified Customer

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Thoroughly inspect any used vehicle as the dealership doesn't. Good luck hearing back from anyone once they have your money doesn't. Good luck hearing back from anyone once they have your money More

by JUNK0 Verified Customer Verified Customer

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Douglas was friendly, understood my concerns and communicated well. He kept me informed throughout the process. communicated well. He kept me informed throughout the process. More

by JOSI.VIGIL Verified Customer Verified Customer

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