JC Cooper | Page 24

JC is great. Always love to see and deal with him. He is always very professional and takes his time to explain things. We love him. Always love to see and deal with him. He is always very professional and takes his time to explain things. We love him. More

by CJMICE15 Verified Customer Verified Customer

Report | Print

Service was great! Carlos Ortega was friendly and helpful! In and out in a timely manner Carlos Ortega was friendly and helpful! In and out in a timely manner More

by manze Verified Customer Verified Customer

Report | Print

I was told that my 15,000 mile service would take 45 minutes. When that time came and went, I texted to ask how much longer and was told another 15-20 minutes, When that time also came and went (over an minutes. When that time came and went, I texted to ask how much longer and was told another 15-20 minutes, When that time also came and went (over an hour and a half, instead of the promised 45 minutes), I walked outside to ask what was going on, and there were my papers, lying on the service desk, and the service person was nowhere in sight and didn't answer his phone. For all I know, the papers could have been sitting there for a long time, and if I hadn't gone outside to ask, no one ever would have told me that the car was ready. I'd probably still be sitting there. I had to take off time from work to get this done. My time is just as valuable as Toyota's time, but since they don't seem to realize that, I'll get all future servicing done elsewhere, where my time is respected. More

by WORDPRO66 Verified Customer Verified Customer

Report | Print

Very prompt and efficient! The whole gang takes great care of you! I happily reccomend! The whole gang takes great care of you! I happily reccomend! More

by KATHERINEDEXTER Verified Customer Verified Customer

Report | Print

Service is typically good but we get one individual who each time tries to either up sell my wife or doesn’t thoroughly review something asked. Last time we asked him to review the air pressure sensors bec each time tries to either up sell my wife or doesn’t thoroughly review something asked. Last time we asked him to review the air pressure sensors because we keep receiving error messages about the sensor. He simply put air in the tire, if I was there, I would have called him out letting him know it’s not due to low air that it’s an issue withe the sensor. My wife didn’t know better and now we still get the error message that comes on the dash and have to find another time to take the vehicle back up there and entertain two kids under two while they take 2+ hours working on it. More

by brentwalker2020 Verified Customer Verified Customer

Report | Print

The issue was handled quickly and at a good price. I expected it to take longer. I expected it to take longer. More

by wxbradatl Verified Customer Verified Customer

Report | Print

It was nice to come in, have the needs of our vehicle clear, and the cost involved expicit. JC actually said I didn't need something I thought I did, which saved me some money. It was nice to have a gr clear, and the cost involved expicit. JC actually said I didn't need something I thought I did, which saved me some money. It was nice to have a great place to wait. More

by ANDREWBOYD Verified Customer Verified Customer

Report | Print

Always appreciate the prompt, courteous service. Best service department of any dealership I have ever dealt with. Best service department of any dealership I have ever dealt with. More

by cfrdsr1968 Verified Customer Verified Customer

Report | Print

I've always had a great experience at Cobb County Toyota and would recommend them. JC is awesome at customer service. I've use some of the other tech's as well and all of them seem competent and do a good j and would recommend them. JC is awesome at customer service. I've use some of the other tech's as well and all of them seem competent and do a good job at customer service. Also Tommy has taken me home several times with the service was going to be longer than expected. Just a great company that really cares about its customers. More

by TLSPLS Verified Customer Verified Customer

Report | Print

JC was polite and easy to work with. Text communication was easy. Waiting area had a perfect set up for working on a laptop. Pricing was good. Took about 1.5hrs for oil change, tire rota Text communication was easy. Waiting area had a perfect set up for working on a laptop. Pricing was good. Took about 1.5hrs for oil change, tire rotation and battery replacement which I consider good since this is one of the busiest service centers in the ATL metro area. More

by matthew.morris1 Verified Customer Verified Customer

Report | Print