JC Thomas

I am writing to express my deep frustration with the level of service I received during my recent visit to your dealership. I made the intentional decision to return to your location because of the exce level of service I received during my recent visit to your dealership. I made the intentional decision to return to your location because of the exceptional service I received from Ron Askew during my car search in 2022. While I ultimately purchased a vehicle elsewhere at that time due to the inventory shortage, Ron left a lasting impression; his professionalism and attention to detail were why I came back. Unfortunately, my recent experience was quite the opposite and has left me extremely disappointed. During my second visit in a week, while working with Ron on a potential deal, I was introduced to JC Thomas, who identified himself as the manager. From the moment he engaged, his arrogance was palpable. Rather than welcoming me or demonstrating a collaborative approach, he opened with, “I’ve worked on some numbers but if you’re serious about buying today, I can work harder to make a deal.” This felt more like a challenge than a professional interaction. I calmly reiterated that I intended to purchase a vehicle, but my final decision would be made by the upcoming Friday. After doing more research and following up via email with Ron to confirm my preferences, I returned to the dealership expecting a clear and respectful process. Instead, the figures JC presented were inaccurate. I had to correct his math twice, and even then, he randomly inserted numbers that were not on the original quote. When I asked for clarity and transparency—requesting that we walk through the numbers line by line—he abruptly got up mid-conversation and went to his office to print a revised sheet. This new version contained entirely different figures while omitting other important line items from the original. Let me be clear: I am not new to BMW ownership, nor is purchasing a new vehicle a novel process for me. I do not need to be condescended to or treated as if approval from BMW Financial is some sort of privilege. The level of arrogance displayed by JC Thomas was not only unnecessary but entirely unprofessional. It was clear he either did not want to work with me or felt it beneath him to do so. If this is the standard of customer service provided by someone in a managerial position at your dealership, I strongly urge you to reevaluate. Public-facing roles require humility, respect, and basic customer service skills. Based on this experience, Mr. Thomas may be better suited for a position that does not require direct interaction with customers. I appreciate Ron’s continued professionalism throughout, and it is unfortunate that this experience overshadowed his efforts. However, unless this matter is addressed, I cannot in good conscience recommend this dealership to anyone in my network. More

Report | Print

This was my second time buying a car from Ron Askew at BMW of Silver Spring, and once again, the experience was outstanding. He made the entire process of purchasing my 2024 BMW X4 smooth, stress-free, an BMW of Silver Spring, and once again, the experience was outstanding. He made the entire process of purchasing my 2024 BMW X4 smooth, stress-free, and enjoyable. Ron Askew is knowledgeable, patient, and genuinely committed to making sure you drive away happy. I truly appreciate the attention to detail and the top-notch customer service. If you're looking for a premium experience that matches the quality of the BMW brand, I highly recommend working with him at BMW of Silver Spring. I’ll definitely be back for my next BMW! More

Report | Print

Abiola and his team are nothing short of amazing! ! He was quick, curious and personable while remaining professional. Excellence is in the details and it was on display! From the initial discussion t ! He was quick, curious and personable while remaining professional. Excellence is in the details and it was on display! From the initial discussion to completion of the sale he kept in touch and I’m happy with this decision. More

Report | Print

Very personable, friendly, and family oriented dealership. The entire staff are all experienced and very friendly. Just purchased my 3rd BMW from this dealership and will continue to do so for a dealership. The entire staff are all experienced and very friendly. Just purchased my 3rd BMW from this dealership and will continue to do so for any future BMW purchases. More

Report | Print

Purchasing a new vehicle is often a significant decision, both emotionally and financially. The right sales team can make all the difference in ensuring that the experience is seamless and enjoyable. Recentl both emotionally and financially. The right sales team can make all the difference in ensuring that the experience is seamless and enjoyable. Recently, I had the pleasure of working with Ron Askew, a sales manager, alongside the finance manager, during my journey to acquire the 2025 BMW X3. This review will detail my experience, highlighting Ron's expertise, professionalism, and dedication, as well as the seamless coordination with the finance team. ## First Impressions From the moment I arrived at the dealership, the atmosphere was inviting. The showroom was well-organized, showcasing the latest BMW models, including the much-anticipated 2025 BMW X3. I was greeted warmly by Ron Askew, whose approachable demeanor instantly put me at ease. Ron's extensive knowledge of the BMW lineup was evident as he introduced me to the X3, explaining its features and benefits with enthusiasm. ## Knowledge and Expertise One of the standout qualities of Ron is his deep understanding of the vehicles he sells. He provided a thorough overview of the 2025 BMW X3, touching on its impressive performance, advanced technology, and luxurious interior. Ron expertly articulated the differences between the various trim levels, helping me navigate through the options based on my preferences and lifestyle needs. Ron took the time to listen to my requirements and answered all my questions without hesitation. Whether it was about the vehicle’s engine specifications, safety features, or technology integrations, Ron was well-prepared and eager to share insights. His passion for the BMW brand was infectious, and it was clear that he genuinely wanted to help me find the perfect vehicle. ## Building the Deal Once I decided that the 2025 BMW X3 was the right fit for me, Ron seamlessly transitioned to the negotiation phase. What impressed me most was his transparency throughout the process. He provided a clear breakdown of the pricing, including any available incentives or promotions. Ron was patient and respectful while discussing financing options, ensuring I understood each aspect before making decisions. His approach was collaborative rather than pushy, making it easy to communicate my budget and expectations. This level of respect made me feel valued as a customer and confident in my purchase. ## Collaboration with the Finance Manager They worked in tandem to ensure that all my questions were answered regarding loan terms, interest rates, and any additional warranties or services available. The clarity with which they presented this information was refreshing and significantly contributed to my overall satisfaction with the buying experience. ## Conclusion In conclusion, my experience with Ron Askew, the sales manager, was nothing short of exceptional. His expertise, professionalism, and dedication to customer satisfaction made the process of purchasing the 2025 BMW X3 enjoyable and stress-free. Ron’s ability to listen, guide, and collaborate with the finance team exemplified a high standard of service that is rare in the automotive industry. I wholeheartedly recommend Ron to anyone considering a new vehicle purchase. His passion for the BMW brand and commitment to his customers will undoubtedly make your experience as memorable and positive as mine. If you are in the market for a luxury vehicle like the 2025 BMW X3, you can trust that Ron Askew will provide you with an outstanding buying experience that you will remember for years to come. More

Report | Print

Being a first time buyer I had so many fears walking into BMW dealership. I was skeptical about the financial aspect, APR rates, & overall what vehicle I would be eligible for. Mr. Ron was my salesman that d BMW dealership. I was skeptical about the financial aspect, APR rates, & overall what vehicle I would be eligible for. Mr. Ron was my salesman that day. I explained my concerns before hand. He accommodated me with top tier customer service and was incredibly patient & professional when assisting me with the process. I didn’t feel like just another sale, I felt his genuine interest to execute my desire. I knew I was in good hands by all the effort Mr Ron exuded to not only get me a car , but the car for me. Not the mention I was satisfied of my budget request that he met. I was beyond impressed & excited of my purchase, but because of Ron Askew my experience was unforgettable. Thank you Ron at BMW Silver Spring More

Report | Print

All the persons involved in the purchase process were very cordial. This includes KarenH, MaxM, John, and Steve. Most notably Amit Thanki provided very patient and detailed instructions related to set very cordial. This includes KarenH, MaxM, John, and Steve. Most notably Amit Thanki provided very patient and detailed instructions related to setting up of the BMW app, and setting up of the voluminous controls inside the car. More

Report | Print

I had a great experience working with Ron Askew on the purchase of my 2024 X3, thank you! purchase of my 2024 X3, thank you! More

Report | Print

Comfortable environment Found additional rebates that reduced overall costs. Great service department Large inventory Informative financial management reduced overall costs. Great service department Large inventory Informative financial management More

Report | Print

Steve Roumeliotis, was very professional, and courteous. He is by far one of the best salesman I have used in a while. He made both of my transactions so smooth and took the time to explain everything down He is by far one of the best salesman I have used in a while. He made both of my transactions so smooth and took the time to explain everything down to the last detail from start to finish. BMW of Silver Spring is by far one of the best dealers in the area. If you are in the market for a BMW he is your go to guy make sure go stop by and ask for Steve! More

Report | Print