JD Brooks | Page 11

service people are very polite and helpful. The mechanics I find to be very nice and knowledgeable. JD in the service department is very knowledgeable and helpful ( Personable ) The mechanics I find to be very nice and knowledgeable. JD in the service department is very knowledgeable and helpful ( Personable ) More

by ASAP Verified Customer Verified Customer

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I’m surprised that I had never heard of Riata Ford until the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the servic the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the service More

by CDBRYANT1989 Verified Customer Verified Customer

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Brought car in and left it for brake issues (soft pedal) and none were found and was told @no issues”. Drove it and continued with same concern. Made an appointment online to bring it back and chose option and none were found and was told @no issues”. Drove it and continued with same concern. Made an appointment online to bring it back and chose option to @wait”. When I arrived was told they could not get to it that day, so I should come back. After expressing concern we went for a test drive that identified several possible issues. Again I was told that it could not be addressed that day, so I should bring it back. As I felt/knew it was unsafe to drive I stated I would not drive it, but would leave it. I did get a ride back home. However the diagnosis was contaminated brake fluid, sticking HCU valves, master cylinder…ending up with a $2902.05 repair. Good news was the replacement of the brake booster was performed at no charge as part of a recall. My question is why was the brake fluid not addressed in the the earlier brake work performed by the dealership, or looked at when I brought the car in a few weeks prior and was sent home “no trouble found”? More

by flannery.finnegan Verified Customer Verified Customer

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Very good experience, the wait lounge was spacious and the staff was nice. The service was quick too. the staff was nice. The service was quick too. More

by XIAOJIE.ZHU Verified Customer Verified Customer

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Fabulous team! Kind, thorough, and fast work. I’m so lucky to have y’all locally! Kind, thorough, and fast work. I’m so lucky to have y’all locally! More

by IANMATTIMOE Verified Customer Verified Customer

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Fast and great work will always go to you. Thank you. See you soon. T Thank you. See you soon. T More

by GENEPOLLOCK49 Verified Customer Verified Customer

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I was able to walk in and get the issue with my truck fixed without an appointment. The work was completed the same day. The only thing that would have made the experience better is for a loaner vehicle fixed without an appointment. The work was completed the same day. The only thing that would have made the experience better is for a loaner vehicle to be accessible. More

by MANNYMANCIAS Verified Customer Verified Customer

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My first (but not, I'm sure, my last) experience with Riata Ford was a thoroughly pleasant one. Everyone I dealt with on the phone as well as in person was gracious and as accommodating as could be - eve Riata Ford was a thoroughly pleasant one. Everyone I dealt with on the phone as well as in person was gracious and as accommodating as could be - everyone seemed eager to make what's usually a chore for me as painless as possible. Thank you! More

by Mckinney2u Verified Customer Verified Customer

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Service was excellent! JD Brooks care of me. In and out. Im very happy. Thanks JD Brooks care of me. In and out. Im very happy. Thanks More

by Mus2three Verified Customer Verified Customer

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This is a dealership that really cares and my go to dealership now. Jd really helps me iut dealership now. Jd really helps me iut More

by tamararolfe Verified Customer Verified Customer

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