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JEFF DOBSON
137 Reviews
Dealership Experience
4 yrs, 10 mos
Industry Experience
31 yrs, 8 mos
Languages Spoken
English
137 Reviews
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137 Reviews of JEFF DOBSON
August 16, 2025
To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More
by larryourrealtor
Verified Customer
August 14, 2025
Very professional and supportive. Addressed primary concerns and recommended local businesses to support if necessary Addressed primary concerns and recommended local businesses to support if necessary More
by bryce.livingston11
Other Employees Tagged: STEPHANIE SPANGLER
August 14, 2025
The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More
by Back2pback@gmail.com
Other Employees Tagged: ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER, KEVIN PHILLIPS
August 12, 2025
200 dollars per diagnostics is literal theft from the consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and when I got to the dealership I was told this was not true. This was on a recorded line. When I got the diagnostics I was told my engine might need to be replaced. What an absurd thing to say without actually knowing what is wrong with the car. I git this via text message which is also absurd. Call me and tell me about my vehicle. My engine was already replaced once and this scared the xxxx out of me. More
by cstablein119
Other Employees Tagged: KEVIN PHILLIPS , Jeff Dobson is the manager if i recall correctly and he spoke with me because I had a bit if a bad experience and he assuaged most of my concerns.
August 09, 2025
I've been an exclusive customer of Southern Ford Service Dept for 13 years & hold their technical, coordinator, & leadership team in the highest regard. I had a problem with a prior Service Coordinator in A Dept for 13 years & hold their technical, coordinator, & leadership team in the highest regard. I had a problem with a prior Service Coordinator in April that caused some real issues. They reviewed the problem, sorted out a fair solution, & reaffirmed my confidence in saying they are next to none. Thank you Stephanie & Jeff for reaffirming why I won't get my Service anywhere else! More
by freespirit
Other Employees Tagged: STEPHANIE SPANGLER , Don't know technicians name but he did a super job
August 07, 2025
They were very helpful , professional. The repairs were done to my car in a timely manner. The repairs were done to my car in a timely manner. More
by RSOBOLEWSKI57
Other Employees Tagged: STEPHANIE SPANGLER
August 07, 2025
My car alignment was done quickly. The price was exactly as quoted and I appreciate that. The price was exactly as quoted and I appreciate that. More
by CECELIAG0
Other Employees Tagged: ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER, KEVIN PHILLIPS
July 31, 2025
I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More
by mariela
Other Employees Tagged: ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER, KEVIN PHILLIPS
July 25, 2025
I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More
by Joecroswait
Other Employees Tagged: ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER, KEVIN PHILLIPS
July 22, 2025
Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More
by Kevinhodnett65
Other Employees Tagged: ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER
