JEFF DOBSON

Excellent customer service, promptly took vehicle back and performed service in a timely manner. Checkout was prompt and easy and performed service in a timely manner. Checkout was prompt and easy More

by malliesdad Verified Customer Verified Customer

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Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10 Verified Customer Verified Customer

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They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More

by rbracero04 Verified Customer Verified Customer

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To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor Verified Customer Verified Customer

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Very professional and supportive. Addressed primary concerns and recommended local businesses to support if necessary Addressed primary concerns and recommended local businesses to support if necessary More

by bryce.livingston11 Verified Customer Verified Customer

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com Verified Customer Verified Customer

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200 dollars per diagnostics is literal theft from the consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and when I got to the dealership I was told this was not true. This was on a recorded line. When I got the diagnostics I was told my engine might need to be replaced. What an absurd thing to say without actually knowing what is wrong with the car. I git this via text message which is also absurd. Call me and tell me about my vehicle. My engine was already replaced once and this scared the xxxx out of me. More

by cstablein119 Verified Customer Verified Customer

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I've been an exclusive customer of Southern Ford Service Dept for 13 years & hold their technical, coordinator, & leadership team in the highest regard. I had a problem with a prior Service Coordinator in A Dept for 13 years & hold their technical, coordinator, & leadership team in the highest regard. I had a problem with a prior Service Coordinator in April that caused some real issues. They reviewed the problem, sorted out a fair solution, & reaffirmed my confidence in saying they are next to none. Thank you Stephanie & Jeff for reaffirming why I won't get my Service anywhere else! More

by freespirit Verified Customer Verified Customer

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They were very helpful , professional. The repairs were done to my car in a timely manner. The repairs were done to my car in a timely manner. More

by RSOBOLEWSKI57 Verified Customer Verified Customer

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. The price was exactly as quoted and I appreciate that. More

by CECELIAG0 Verified Customer Verified Customer

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