JON CONWAY
JON CONWAY at Southern Ford
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JON CONWAY | Page 13

LANE MANAGER

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
146 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

146 Reviews

Write a Review

146 Reviews of JON CONWAY

February 11, 2024

Dealership Rating
Employee Rating

We arrived at Southern Ford from out of town without an appointment and a need to get new car keys cut and programmed. We had our son's car towed to the dealership without advanced notice. Jon and the Ford More

by christiana613
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 13, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 11, 2024

Dealership Rating
Employee Rating

Greeted by name upon arrival by Jon. Service appointment took far less time than anticipated. More

by JONATHAN.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 11, 2024

Dealership Rating
Employee Rating

Quick, friendly, and informative Outstanding service with recommendations on troubleshooting certain aspects of the vehicle More

by Jn350z
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 13, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 10, 2024

Dealership Rating
Employee Rating

Jon took a big issue with my car and made me feel like he would take care of it and assured me everything would be ok. I appreciated his calm and confident demeanor More

by guju91ysu
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 13, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 10, 2024

Dealership Rating
Employee Rating

Jon is Outstanding, quality man goes above and beyond He is the very best manager I have seen More

by ROYFRIEND2
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 13, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 10, 2024

Dealership Rating
Employee Rating

Have been using Hall/Southern since 1997, no problems always have taken care of me. Great More

by Raschkecsm
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 13, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2024

Dealership Rating
Employee Rating

Excellent customer service. Jon was very professional and helpful in assisting with the repair of my vehicle and keeping me informed during the process. More

by jthornburg85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

Feb 08, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 07, 2024

Dealership Rating
Employee Rating

Jon Conway and everyone else that I encountered is very professional, trustworthy, and customer centric. More

by Lincoln Babe
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 07, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2024

Dealership Rating
Employee Rating

The service was excellent. Mr Conway is awesome. Wish it was still Hall Ford. Something about Southern that doesn't feel good. More

by ccgilbert2
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Feb 07, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 07, 2024

Dealership Rating
Employee Rating

I have had my vehicle serviced here on multiple occasions and have always received excellent service. Jon Conway, is my Service Advisor who always take good care of me and my Lincoln MKX. More

by Lincoln Babe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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