JON CONWAY
JON CONWAY at Southern Ford
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JON CONWAY | Page 14

LANE MANAGER

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
187 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English English

4.9

187 Reviews

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187 Reviews of JON CONWAY

March 15, 2024

Dealership Rating
Employee Rating

On time and done right. Was early for the appointment but they took vehicle in and got started More

by doilknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 14, 2024

Dealership Rating
Employee Rating

I don’t do theses for this reason ! ! I hate the writing!! Y’all did good and I will be back More

by vonfries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Southern Ford responded

We appreciate your 5-star rating!

March 14, 2024

Dealership Rating
Employee Rating

Very fast service. I have been going there for 8 yrs now and it seems they have made a concerted effort to improve their customer service. More

by TYSONF15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 12, 2024

Dealership Rating
Employee Rating

Welcoming attitude, pleasant, waiting, accommodations, prompt, professional services. Very helpful and answered all of the questions that I had. More

by ROBERT.H.HUNTER
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

March 12, 2024

Dealership Rating
Employee Rating

It was a great experience. I was always wonderful staff clean, waiting room they were prompted on time. More

by emack_48197
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

March 12, 2024

Dealership Rating
Employee Rating

Service advisor was very informative! Got text updates to let me know what was going on, so that was great. Truck seems to be running good. Overall very pleased with the service at this t More

by STEPHEN.J.RICARDO
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Mar 12, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 10, 2024

Dealership Rating
Employee Rating

Work is always completed in minimum time. Updates are provided to keep you informed on completion timeline. More

by GAVINM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 09, 2024

Dealership Rating
Employee Rating

Southern Auto Group service department professional, knowledgeable and polite. The staff keeps you updated on your vehicle status. More

by MSPENCER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 09, 2024

Dealership Rating
Employee Rating

Courteous service got the work done ahead of time given prompt notification lady at checkout was very efficient More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 08, 2024

Dealership Rating
Employee Rating

They surprised me with cost I was thinking was a warranty item but I guess it wasn't More

by JABO23607
Recommend Dealer
Yes
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