JON CONWAY | Page 15

Service advisor was very informative! Got text updates to let me know what was going on, so that was great. Truck seems to be running good. Overall very pleased with the service at this t Got text updates to let me know what was going on, so that was great. Truck seems to be running good. Overall very pleased with the service at this time. More

by STEPHEN.J.RICARDO Verified Customer Verified Customer

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Work is always completed in minimum time. Updates are provided to keep you informed on completion timeline. Updates are provided to keep you informed on completion timeline. More

by GAVINM2 Verified Customer Verified Customer

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Southern Auto Group service department professional, knowledgeable and polite. The staff keeps you updated on your vehicle status. knowledgeable and polite. The staff keeps you updated on your vehicle status. More

by MSPENCER40 Verified Customer Verified Customer

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Courteous service got the work done ahead of time given prompt notification lady at checkout was very efficient prompt notification lady at checkout was very efficient More

by CRAIGSMITH50 Verified Customer Verified Customer

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They surprised me with cost I was thinking was a warranty item but I guess it wasn't warranty item but I guess it wasn't More

by JABO23607 Verified Customer Verified Customer

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Fantastic people and especially vehicle service department. The mobile service team is a great idea. Very professional and attention to detail. department. The mobile service team is a great idea. Very professional and attention to detail. More

by MARK.MEDFORD Verified Customer Verified Customer

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Friendly, professional, and courteous. Interested in me as a person not a number. Listen to my concerns about my vehicle. Interested in me as a person not a number. Listen to my concerns about my vehicle. More

by 2DANDYLION.33 Verified Customer Verified Customer

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John was amazing! I called the local number for an appointment and a lady representative told me they didn’t have any appointments but I could do a walk in and expect I called the local number for an appointment and a lady representative told me they didn’t have any appointments but I could do a walk in and expect to be there up to two hours. When I got there about an hour later I was turned away by the First Gentleman that waited on me at the service desk. He said it wasn’t impossible to cover me today and I could speak with one of the girls to see if they knew something different then he did. Long story short as I waited in line for one of the women, Jon said I can help you. I told him the story. He was very transparent and said we are booked today and we’ve had a lot of call outs, I can help you but it may take up to three hours. I appreciate his willingness to help and he set the expectations that it may take a lot longer than expected. I said no worries I can wait, I desperately needed it done. And it was my day off so I didn’t mind waiting. It only took 90 minutes for my car to get serviced! Jon brought my keys, provided the complimentary tire rotations, he applied my rewards money to the invoice and he cancelled my future appointment that I had made that yesterday morning at which I had made but told the lady on the phone that I would still do a walk in only because that day worked better for me. Jon was very understanding, he was transparent, and he went the extra mile! He gets a ten star in my book! More

by lakisha.jarrett Verified Customer Verified Customer

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We were able to make a quick appt, and our SUV was ready very quickly very quickly More

by ANNIEFELL757 Verified Customer Verified Customer

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The assistance I received from the staff was above and beyond any other buying experience I’ve ever had beyond any other buying experience I’ve ever had More

by jacoblynch6304 Verified Customer Verified Customer

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