JONATHAN DURAN

Will never buy another vehicle from your dealership. Horrible service. Should have walked out but I didn't. Wandered around the lot for 15 minutes, no sales associate. Multiple people standing around no Horrible service. Should have walked out but I didn't. Wandered around the lot for 15 minutes, no sales associate. Multiple people standing around not interested in the fact that my wife and I were actively looking at one of the most expensive trucks right by the front door. Had to go inside and ask the receptionist to see a sales person, and had to wait another 10 minutes. If you didn't have the exact spec truck I wanted to buy and looked for all over the state I would have left. You do your customers a disservice by adding all the "extras" onto a vehicle and not advertising it. The PPF is absolute garbage and I've already removed it from the front of the truck I purchased. It was so horribly installed a blindfolded toddler could have done a better job. The PPF on the screen and behind the door handles is trash too. I work outside in the agriculture industry and I have never scratched any touch screen on the five F250s I have owned in the last 12 years. The "door protector" PPF isn't even on the part of the door that would hit an object next to it! What purpose does it serve, other than looking like crap and showing dirt lines along the edge of the white paint on the doors. A $103,000 truck and you use pre cut pieces that the tech can't even align or put in the right place is comical. The bed liner you put in your trucks is awful. I've had multiple F-250s with the factory spray in liner and it was great. The liner you installed is slicker than the factory paint in the bed, shows every scratch and who ever put it in sprayed it down the gooseneck holes and all over the bolts on the tailgate. I had to scrape it out of the gooseneck holes to get the ford factory ball to go in. The fact that you think a tailgate lock is a beneficial upgrade to a truck that the tailgate locks with the doors is laughable. Sales guy was nice, but spent way to long playing the "talking to the sales managers" game when we can see their desks and they were all standing around doing nothing. It's not like he had to try and sell me a certain color or package. I knew the exact truck I wanted before I walked in. xxxx I traded in the exact same truck just with a different colored interior. Finance guy put the service plan and battery plan on my contract with no price explanation, just sign here and here and here and here. It was my fault, I should have left after being there for over two hours before even seeing him. I was so tired by the time we got done waiting to see him I just didn't care, give me the truck and get me out of here. After driving over two and a half hours from home visiting multiple dealerships I just wanted to leave. Left the dealership at 8:30 at night and tire pressure light came on less than a block away. All the tires were 10-15lbs under the manufacturer spec on the door plate. Just kept driving because no way was I going back there. Also I have no clue who Zaire Jackson or the Gregory guy are. Casualties of the online review i guess. I called to head sales manager listed on your website to tell him my frustrations about thePPF on the front of my truck, this is not between me and the sales associate but the higher ups who make decisions. He couldn't even call me back and had the sales associate do it. Johnathan was a nice guy and kept telling me he had been a sales associate for ten years. But after hearing multiple times "please make sure you give me a five star review my job depends on it" it makes me less inclined too. I am in the retail/service business world as well with multiple stores, and I just ask people to leave an honest review. Begging for reviews is not the way to do it. I wasn't even going to leave a review because I didn't even want to spend the time thinking about my experience at your dealership, but I got multiple automated texts about how important the 5 star review is to your dealership. So congratulations here's my 1 star review. Dan Sills can call me More

by jtaylor52 Verified Customer Verified Customer

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It's been a terrible experience since I bought it. I've been saying they overcharged me, but nobody has listened or cared. It's very disappointing; I haven't even used it because I already regret the I've been saying they overcharged me, but nobody has listened or cared. It's very disappointing; I haven't even used it because I already regret the purchase. The dealership has turned into a huge disappointment. I've bought many vehicles from their dealerships and never had such a bad experience as this one. I even bought the same model of vehicle that I still have and am using. They should take more drastic measures and make those responsible pay. Their greed is being paid for by the customers, which shouldn't be the case. I only ask that they honor what they offered me, not what they want to charge me more money. Fulfill the agreement as it was from the beginning. That's all I ask. And whoever reads this, I hope it's the owner because the employees are terrible thieves. More

by gio_rod Verified Customer Verified Customer

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I want to be straightforward about my experience. I feel I was taken advantage of by both the salesperson and the sales manager. I was told the vehicle price could not be negotiated from the online p I feel I was taken advantage of by both the salesperson and the sales manager. I was told the vehicle price could not be negotiated from the online price because it was already the lowest price available. But once I arrived, additional fees were added on top of that price and presented as “perks” or added items. Posting one price online and then adding hidden fees after the customer arrives is misleading and, in my opinion, wrongful. It feels like a bait and switch, and it is not how I expect a reputable dealership to do business. The weather mats are just one example of the overall experience. I was charged for items I was told were included, and I did not receive everything that was represented during the sale. When I followed up, I was told it would be checked on, and I never received a response. At this point, I do not trust the dealership or the way the deal was handled. You earned my business this one time, but I will not be coming back for future purchases. I will be needing two more vehicles soon for my teenagers, and I will be taking my business elsewhere. More

by jlpm18 Verified Customer Verified Customer

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I probably will not purchase a vehicle there again. I will take my business to a different dealership. I will not purchase a vehicle from there again. I will take my business to a different dealership. I will not purchase a vehicle from there again. More

by bills12126 Verified Customer Verified Customer

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Sergio was very good to work with. He was very professional and very courteous. I would work with him again. He was very professional and very courteous. I would work with him again. More

by lee_kitchens Verified Customer Verified Customer

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Found a great car and awesome price at Elder Ford - went in took a test drive they gave me a price no pressure and the next day we worked a very fair deal - excellent service and very happy with the new car in took a test drive they gave me a price no pressure and the next day we worked a very fair deal - excellent service and very happy with the new car - Thanks !!! More

by Michael T Verified Customer Verified Customer

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The screwed up my registration and have yet to fix it going on 6 months now. So I'm driving a car that is NOT PROPERLY REGISTERED. NOT HAPPY !!!!!!!!! going on 6 months now. So I'm driving a car that is NOT PROPERLY REGISTERED. NOT HAPPY !!!!!!!!! More

by robynsdingy57 Verified Customer Verified Customer

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Please see my first comment. They will lie to you and rip you off. I would not do any more business with them, and I would tell friends in the market to steer well clear of them. They will lie to you and rip you off. I would not do any more business with them, and I would tell friends in the market to steer well clear of them. They are crooks! More

by mikehughes1000 Verified Customer Verified Customer

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Every things was great except David funk and communication about things they were taking out of the deal and sale to make it happen communication about things they were taking out of the deal and sale to make it happen More

by Mitchell Verified Customer Verified Customer

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When I asked Mr. Durman the price of the car he told me 18,500. Turns out this was the amount I was financing. If I had known the car cost 24,500, I would have never Durman the price of the car he told me 18,500. Turns out this was the amount I was financing. If I had known the car cost 24,500, I would have never signed. No one ever disclosed the price of the car to me. I was only ever told 18,500 as the price. Verbally the price was different from the paper I signed. When I asked Mr Durman to explain each paper I was signing he did so, but quickly skipped over the bill of sale, stating the price was 18,500. When I said “oh so I am financing 12,500” he did not correct me. It is horrible to do that to a 19 year old first time car buyer. More

by elizhammond5 Verified Customer Verified Customer

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